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Mortuary Administration > Mort Admin Exam 4 > Flashcards

Mort Admin Exam 4 Flashcards

1
Q

Any carrier required by law to convey passengers or freight without refusal if approved fare or charge is paid Airline, train, etc

A

Common Carrier:

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2
Q

Those who transport only in particular instances and only for those with whom they choose to contract Funeral home vehicles and livery

A

Private Carrier

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3
Q

Preparation of Remains

Determined by various factors

A

Cause of death
Condition of body
Length of shipping time
Common vs private carrier

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4
Q

Steps to minimize shifting of remains

A

Appropriate transfer container
Ties and packing material
Rolled sheets
No newspapers!!!

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5
Q

Steps to minimize and prevent purge

A

Aspirate Aspirate Aspirate

Plastic around head

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6
Q

Types of Transfer Containers

A

Transfer Container

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7
Q

Outer enclosure utilized for protection of body and/or casketed remains during transportation

A

Transfer Container
Combination case
Air Tray
Ziegler Case

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8
Q

Transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations Primary used with Embalmed body

A

Combination case

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9
Q

Transfer container consisting of a wooden tray with a cardboard covering for The Casket Used with Embalmed or Unembalmed body

A

Air Tray

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10
Q

Gasket sealed container which can be used as an insert into a casket or a separate shipping container Metal Case Can be used for unembalmed bodies or “floaters”

A

Ziegler Case

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11
Q

Transferring Gasketed Caskets Via commercial airlines

A

Remove cap over sealing mechanism and place in the interior or the casket
Air pressure changes during take off and landing Casket will implode!
Or collapse on its self from external pressure

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12
Q

Paperwork and Documentation

A

Burial-transit (disposition) permit
Certified copy of death certificate
Embalming report
Letter of guarantee Guaranteeing payment by forwarding funeral home when shipping collect by common carrier
Other paperwork required by law
Placed on outer surface of transfer container
Name of decedent clearly visible
Additional items placed inside the casket
Register book
Prayer cards

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13
Q

Return decedent to her/his country of origin. International Transfers

A

Repatriation

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14
Q

Forwarding Remains to Another Country

A

Notify Consulate of receiving country
They provide information regarding policies, procedures, and paperwork
Reference materials for foreign transfers:
NFDA Directory
Red Book
Blue Book
Follow all Customs regulations
Comply with receiving country’s laws and rules Remember differences in time zones
Time delays are common
Translating documents and verbal communication into the language of the receiving country maybe necessary
Provide affidavit of “No Contagious Diseases”
Varies from country to country
Must be provided by doctor or county health official according to their requirements
Embalming certificate

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15
Q

Receiving Remains from Another Country

A

U.S. citizen dies abroad Consular officer from nearest U.S. Embassy or Consulate notifies U.S. State Department to contact family or their representative
Typically family is notified via cable (wired) message or telegram
Serves as official notification of death
Outlines options and costs of disposition Disposition of body must follow laws and customs of host country
All costs paid by family of decedent
U.S. government funds not available
U.S. State Department will assist with transmitting funds from family to Consular Office
Consular office will disperse funds, provide an accounting, and refund surplus monies
U.S. style of embalming not practiced or required in most foreign countries
Preparation must conform to local laws and customs
Remains may not be suitable for viewing
If no one assumes financial responsibility
U.S. Consul requests local foreign authorities to make appropriate disposition
According to local laws and customs of host country

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16
Q

Sudden misfortune resulting in loss of life and/or property

A

Disaster:

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17
Q

Unforeseen combination of circumstances resulting in need for immediate action

A

Emergency:

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18
Q

Types of Disasters

A

Natural
“Man-Made” events
Combination

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19
Q

Hurricanes
Tornadoes
Floods
Earthquakes

A

Natural Disasters

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20
Q 
Fires 
Transportation crashes 
Structural collapses 
Nuclear accidents 
Explosions
Bombings
A

“Man-made” Events

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21
Q

Effects of natural and human responsible events i.e. - Airline crash during thunderstorm

A

Combination

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22
Q

ALL DISASTERS (VARIATION FACTORS):

A 
Time (moments to months) 
Size and scope 
Damage 
Injury
Death 
Disruption of family and community
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23
Q

POTENTIAL VICTIMS (those directly involved)

A

RESIDENTS

SURVIVORS

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24
Q

Those who lost homes and or other personal possessions from a flood or earthquake

A

RESIDENTS

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25
Q

passengers from airbus or train disaster

A

SURVIVORS

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26
Q

A phenomenon experienced by survivors
Why me?
Why didn’t I die?

A

SURVIVOR’S GUILT:

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27
Q

OTHER POTENTIAL VICTIMS:

A

Those indirectly involved
Surviving family members and friends
Disaster responders (firemen, police, Dr., Nurse, FD, Clergy, etc)
Community where disaster occurred (students in school shooting, bombing in OK city)

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28
Q

DISASTER RESPONSE:

A

Requires strategic planning
Extremely important
Organized care and preparation of deceased disaster victims
Multidisciplinary approach

29
Q

MULTIDISCIPLINARY APPROACH

A

Involves funeral director/embalmer
Other allied professionals
Certification of death – MD’s, ME’s, JP’s
Registration of death – Funeral director
Final disposition – Funeral director/Crematory/Clergy
Physician Medical – Examiner, Coroner, and JP, certify the death
Local Registration – death is registered by funeral director with the registrar and the burial transit permit is issued
Clergy, Funeral Director and Crematorium carry out the final disposition

30
Q

Originated in 1990
Used in any federally declared emergency situation
Encompasses 13 emergency support functions
Created the national disaster medical systems (NDMS)

A

FEDERAL DISASTER RESPONSE PLAN:

31
Q

One of 13 emergency support functions
Purpose is to recover, identify, prepare, process and dispose of fatalities in disaster situation
Under NDMS
o Disaster Mortuary Operational Response
Teams call DMORT’s were established

A

NATIONAL DISASTER MEDICAL SYSTEMS (NDMS):

32
Q

DISASTER MORTUARY RESPONSE TEAMS (DMORT):
 10 federal emergency management agency’s (FEMA) districts in US
 10 DMORT teams  Provide technical assistance  Personal needed to recover, identify, process, prepare,
and dispose of fatal victims  25 primary responders  100 additional team members per team  Supervised by DMORT commander with unit coordinators  Team members are pre-registered federal employees
covered under the Federal Tort Act  Maintain a mobile mortuary container depot at Rockville
MD

A

DISASTER MORTUARY RESPONSE TEAMS (DMORT):
 10 federal emergency management agency’s (FEMA) districts in US
 10 DMORT teams  Provide technical assistance  Personal needed to recover, identify, process, prepare,
and dispose of fatal victims  25 primary responders  100 additional team members per team  Supervised by DMORT commander with unit coordinators  Team members are pre-registered federal employees
covered under the Federal Tort Act  Maintain a mobile mortuary container depot at Rockville
MD

33
Q

ROLE OF FUNERAL SERVICE PERSONNEL:

A

Provide support and assistance to DMORT team
Follow directions of DMORT commander and Unit coordinators
Become trained members of a DMORT team

34
Q

GENERAL CONCERNS:

A

Care for the survivors
Protect disaster site for investigation
Mark and record location of remains
Debrief and counsel disaster workers

35
Q

SPECIALIZED ACTIVITIES

A 
Related to General concerns 
Communications 
Notification 
Identification 
Distribution 
Consolation
36
Q

FEDERAL, STATE AND LOCAL CONCERNS:

A 
Legal considerations:
     o	Jurisdiction over disaster area
     o	Responsibility for disaster area 
Financial Consideration – Who will pay?
     o	Federal 
     o	State 
     o	Local 
     o	Private
37
Q

fulfill needs of client families and community resulting from death

A

FUNERAL PRIMARY OBJECTIVE

38
Q

Insuring that funds are available for
 Paying expenses
 Providing a reasonable return on investment
 Making capital improvements

A

FUNERAL SECONDARY OBJECTIVE

39
Q

EXPENSES:

A 
Overhead (non-declinable fee) 
Cost of doing business
     o	Salaries 
     o	Building 
     o	Utilities 
     o	Supplies
40
Q

RETURN OF INVESTMENT:

A

Make a profit

True for any business, not an evil idea

41
Q

CAPITAL IMPROVEMENT:

A 
	Spending large sums of money 
	Building 
	Equipment 
	Furniture 
	Livery
42
Q

 Planning
 Organizing
 Directing
 Evaluation

A

FUNCTIONS OF MANAGEMENT:

43
Q

Determining in advance what needs will be accomplished in order to achieve a particular goal.

A

PLANNING

44
Q

STEPS IN PLANNING PROCESS:

A

Establish a mission statement
Setting goals and objectives
Formulating a strategy for achieving goals and objectives

45
Q 
What is the ultimate purpose of the funeral home business and the efforts of its employees?
Typically states:
       oReason the organization exists 
       o Products and services offered 
       o Clientele served 
       oAreas of specialization
A

MISSION STATEMENT:

46
Q

Broad statements about what an organization wants to achieve
Stated in general terms without reference to a time period
Motivational in nature

A

GOALS:

47
Q

Specific statements of tasks to be completed
Specific date(s) for completion
Measurable to determine if objectives have been or are being met.
Series of objectives typically used to help reach goals

A

OBJECTIVES:

48
Q

those completed within one to five years

A

SHORT TERM

49
Q

those completed in five years or longer

A

LONG TERM

50
Q

STRATEGY FOR ACHIEVING GOALS AND OBJECTIVES

A

 Objectives (how, who, what, when, where)

 For meeting established goals and objectives

51
Q

 Arranging and distributing work among members of an organization
 Coordinating how, when and where actions will occur
 Coordinating group work (tasks) into logical patterns

A

ORGANIZING

52
Q

 Guiding and supervising activities of an organization
 Implementing and executing planned activities
 Determining staff responsibilities

A

DIRECTING (ACTUATING)

53
Q

 Comparing organizational and individual performance with predetermined standards or expected results
 Evaluating performance in terms of goals and objectives
 Reformulating goals and objectives as needed

A

EVALUATING (CONTROLLING)

54
Q

CONTEMPORARY CONCEPTS OF MANAGEMENT:

A

 As they relate to funeral service:
o Client families and community
o Staff and personnel
o Management
o Professional associates
o Funeral service management is more
service than product oriented
o Greater emphasis is placed on social
responsibility and satisfying needs of client
families
o Funeral service management relationship
rather than a strict buyer-seller relationship

55
Q

CLIENT FAMILIES AND COMMUNITY:

A

 Funeral service practice supports the management concept of “caveat venditor” or let the seller beware rather than “caveat emptor” let the buyer beware funeral service management views the role of its practitioners with consumers as more personal, more advisory, and more confidential than do other managerial groups
 Funeral service management is obligated to provide all client families with knowledge and options to make informed choices
 Responsibility of the funeral service manager often includes serving the total community while meeting particular needs of a client family
 Funeral service management has an obligation to assist those community educational programs related to death, grief, bereavement, funeral rites, and recovery
 In public relations the funeral service manager has the responsibility to provide the type of advertising and informational programs that will reflect professionalism
 Funeral service practice differs from other managerial areas in that total service of the firm should be available to those of every economic social and political circumstances

56
Q

motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives

A

HUMAN RELATIONS

57
Q

Energizing, channeling and sustaining people’s behavior

A

MOTIVATION

58
Q

THEORIES OF MOTIVATION: MASLOUV – HIERACHY OF NEEDS

A 
(Lowest to Highest)
Self Actualization
Esteem
Belonging and Love
Security
Physiological (lowest)
59
Q

Includes the need for air, water, food and sex (everyday needs)

A

PHYSIOLOGICAL

60
Q

need from safety, order and freedom from fear or threat

A

SECURITY

61
Q

need for love, affection, feelings of belongings and human contract

A

BELONGINGNESS AND LOVE

62
Q

need for self-respect, self-esteem, achievement and respect from others

A

ESTEEM

63
Q

need to grow, to feel fulfilled, to realize one’s potential
 Workplace can fulfill different needs at each level
 Fulfillment of these needs by management should motivate individuals to be better employees

A

SELF ACTUALIZATION

64
Q

FREDERICK HERZBERG – TWO FACTORS:

A

 Two factor theory for job satisfaction
 Man has two sets of needs
1. Avoid pain and satisfy basic needs
2. Achieve and experience psychological growth
 Factors related to job satisfaction:

65
Q

MOTIVATORS – INTRISTIC (WITHIN)

A

Achievement Recognition

Responsibility Advancement

66
Q

HYGIENE – EXTRINSIC (EXTERNAL)

A

Company policy
Supervision
Working conditions
Salary Interpersonal relations with co workers

67
Q

DOUGLAS MCGREGOR - THEORY X

A 
	People are self centered 
	Lack ambition
	Inherently dislike work 
	These people are not concerned with goals 
	Avoid responsibilities 
	Seek security 
	Resistance to change 
	Most people must be coerced or threatened with punishment to perform effectively
68
Q

DOUGLAS MCGREGOR - Y THEORY

A

 These people enjoy work
 Will work toward organizational goals and objectives
 Become committed based on rewards associated with achievement
 There physical and mental effort is natural they exercise self direction and self control
 They are goal oriented they accept and seek responsibility and they are creative and imaginative

Mortuary Administration (3 decks)

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