Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Montage Mores Laguna Beach > Mores 11 > Flashcards

Mores 11 Flashcards

0
Q

What are the cross streets of MLB

A

Coast Highway and Montage Resort Drive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
1
Q

What date did MLB open?

A

February 22, 2003

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the address of MLB

A

30801 South Coast Hwy, Laguna Beach, CA 92651

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Who is the Real a Estate group up by Art of Living?

A

HOM Sotheby’s real estate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the Jewelry store on the front drive?

A

Lugano Diamonds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What type of wood is featured throughout the resort?

A

Brazilian Cherrywood

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What species of Palm Tree are at each corner of the mosaic pool?

A

Canary Island Date Palm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What types of sustainable bird control species are used at MLB?

A

Falcons, Hawks, Owls and other predatory birds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What exclusive coffee brand do we use?

A

LAMILL out of L.A.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

How many estate and villa residences are at MLB?

A

13 estates and 14 villas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is Hearts of Montage?

A

Volunteer outreach program founded and led by associates of all three montage properties.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Hearts of Montage events include?

A 
Spring and fall clothing drives
Quarterly blood drives
Five beach clean ups per year
OC AIDS walk
light the Night
holiday Toy Drive
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Name the six methods of purchasing gift cards?

A 
The Art of Living
Spa Montage
Treasures
Telephone ext:6078
Front Desk
Online
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Guest internet access. 2 ways

A

Complimentary access

19.95/ day. Up to 10 devices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Six steps to own the request an own the complaint. And the definition for each

A

Empathize-understand how they feel
Listen-actively listen to ensure you understand the concern
Apologize-even if you’re not the responsible party
Agree on a solution-give the guest choices
Take action-immediately
Follow up-do not assume

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is an anticipatory remark

A

An anticipatory remark is designed to anticipate the needs of a guest prior to their asking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

3 examples of anticipatory remarks

A

Is there anything further I may assist you with today?
We look forward to your next visit, please come again soon.
Are there any other reservations I may book for you at this time?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Definition of a WOW?

A

A surprising personal gesture, NOW!

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Hours of operation for the art of living.

A

10-6pm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What products can be purchased at the Art of Living

A

Books, cards, fragrances,candles, and guest room items (robes, linens, towels, soaps, shampoos and conditioners)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Hours of operation for treasures?

A

7am-11pm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Way products/items can be purchased in treasures?

A

Designer apparel, montage logo apparel, magazines, periodicals, personal hygiene supplies, OTC medicine, cigars and cigarettes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Where can a guest access an ATM on property?

A

Treasures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Emergency procedures for fire or natural disaster.

A

Stay calm
Call security at x6161 only if you see smoke or fire
Assist both associates and guests to the nearest exit and outside to the closest evacuation area. Pacific lawn or Wesley lawn area

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
What number should associates call when needing to report and engineering work order?
X 6178 housekeeping
25
What are the six smoking locations?
``` Outdoors where no food is served Lobby lounge south balcony Guest room balconies Banquets courtyard Front drive Landscaped patio location across from security ```
26
Name the four public beaches in front of Montage
Christmas beach Goff beach Middleman beach Treasure island beach
27
Where can guests find keyhole rock?
Middleman beach
28
What is the parking hotline number?
949-715-6300
29
What are the parking sign color codes and what do they symbolize?
Pink- Ruby's | blue- hospital
30
Where do associates park at Mission Hospital Laguna Beach?
Associates may only park in the 142 spots on the rooftop area. No one is to park in any other area. Speed limit is 5 mph and is monitored and reported.
31
When parking in our garage, where do associates park?
Spaces marked with green squares only, unless they have a permit for a LEV or carpool.
32
Temperature of Mosaic pools
82 F
33
Length of Mosaic Pool
92 ft
34
When is an associate permitted to use our service elevators?
Transporting items for guests, including luggage, meals, supplies, or by associates using moving carts or heavy boxes.
35
Why cuisine is served at the loft?
Creative American cuisine
36
Breakfast hours at loft
6-11am
37
Lunch hours at loft
11-3pm
38
Bistro menu at loft
3-10pm
39
Dinner at the loft
5-10pm
40
What time is complimentary coffee offered at the loft?
6-11am
41
How many types of cheese does the gallery offer at the loft!
150
42
What features are unique about the cheese experience at the loft?
Fromager will guide guest to what cheeses are available and at the peak of their season. House made accoutrements, fruit compotes, crackers, herb-infused caramels and regional honeys.
43
Who are the lobby lounge preformed and when do they play?
Steve Sui: everyday | David Allen baker.: Tuesday-Saturday.
44
Describe the lobby lounge menu
20 wines BTG, 22 domestic and international beer selections, seasonally inspired specialty cocktails and signature martins as well a an assortment of alcohol free creations.
45
What are the operating hours for the lobby lounge?
10:30am-1am | Last call given at 12:30am
46
Mosaic bar and grille type of cuisine?
California beach fare
47
Winter hours For lunch Breakfast
Lunch mon-sat 10:30-5 (4:30 pst) | Breakfast Sunday 9:30-11:30 lunch 11-5 (4:30pst)
48
Beach service (Memorial Day thru Labor Day weekend)
10:30-5pm beach attendants set up chaise lounge chairs, tables, umbrellas and assist with the snack cart. Guest may also order mosaic for to go.
49
Mosaic pool cabana rental dates and pricing
200$/ day sept3 - Memorial Day weekend excluding holidays 300$/ day Memorial Day weekend-Labor Day weekend
50
What menus are available at the spa pool
Mosaic menu and spa menu
51
What is studios cuisine labeled as?
Modern French with California influences.
52
Explain the Studio Garden
Homegrown herbs, fruits and vegetables add a new level of freshness and flavor to studios menus. Exclusive garden tarting menu and ever-changing seasonal showcase if perfectly ripened, just -harvested produce
53
How many wines are featured on the studio wine list.
2500
54
Spa Montage operating hours.
6-9pm
55
Spa pool guidelines
No cell phones, no smoking, no children under 16
56
Temperature of spa lap pool?
82F
57
Length of spa lap pool?
75Ft 1inch
58
How many treatment rooms does the Spa have?
21
59
What is required to use the Spa pool and wet areas?
You must have at least a 60 min spa body treatment.
60
Describe surrender
Surrender is a journey to self-discovery and optimal wellness Tailored to specific and therapeutic needs of your bodies constitution Created to promote balance and relaxation Minimum 120 min service that can be extended to one week or more Pricing begins at $455 for 2 hours Surrender is spa montages signature treatment
61
Who operates the spa salon at all three properties
Kim Vo
62
How many total rooms does MLB currently have?
248 guest rooms of which 60 are suites
63
When does turndown service occur?
5-9pm
64
What are the three parking charges?
Overnight at $36 Day at $36 Day with validation is $11
65
What is the language you would use to describe the transportation service to Laguna Beach that the concierge desk provides for our guests
We offer a complimentary resort driver and house car to take you to your destination within the city limits if Laguna beach. If you'd prefer we can also schedule a taxi for you.
66
What are the four room numbers for the executive suites? Which suite is located at the south end if the property begin the bungalows?
225,227,229,266 266 is at the south end
67
How are the bungalow rooms identified?
1st number is always a 7 2nd number is the floor in that building 3rd number is the building number 4th number is the door of the building closest to that room
68
Associate discount program
Full time and part time associates only who have been with the company for 6 months
69
Social media platforms for montage and their corresponding names/handles?
Facebook: Montage Laguna Beach Twitter: @montagelaguna Instagram: @montagelaguna Pinterest: Montage Laguna
70
She speaking on the telephone always be certain that:?
Communication is clear | Language is concise and audible
71
When placing a guest on hold
``` Always ask permission Always wait for a response Always limit a telephone hold to 30 sec Always offer a callback within 5 min Always apologize for the inconvenience ```
72
First five general hotel standards?
4 s's. Name them Associates are extremely well spoken Associates are always polite and maintain a gracious tone AsdociTes make eye contact and maintain focus with the guest Associates stop all personal conversations whenever a guest is present
73
Name general hotel standards 6-10
Associates listen and anticipate the needs of guests Associates are always well- informed about the entire resort Associates always act with a sense of urgency Associates always use the guests last name three time throughout any interaction Associates always close infractions with an appreciative and anticipatory remark
74
General hotel standards 11-15
Associates are always well groomed, attire is clean, pressed, fitted and professional. Associates always maintain appropriate posture, never having hands in their pockets or arms folded. Associates never smoke, eat drink or chew gum in guest view Associates never say no without offering alternatives Associates never say I don't know without offering to obtain the information for the guest
75
What date did MBH open?
November 17, 2008
76
What are the key talking points of MBH?
Inspired by Spanish revival architecture and Mediterranean styling prevalent in Beverly Hills 201 guest rooms and suites 20 Montage residences.
77
Who is the GM of MBH?
Hermann Elger
78
What day did MDV open?
December 9, 2010
79
What are the key talking points of MDV?
Refined mountain craftsman retreat True ski in-ski out access to DV ski resort 220 guest rooms and suites 81 residences.

Montage Mores Laguna Beach (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions