MOR 215: Merchandising Quiz

Question 1

What is the primary objective of a funeral home?

Answer 1

Meet the death-related needs of the grieving families

Question 2

According to Maslow, this includes the need for self-respect, achievement, and respect from others

Answer 2

Esteem

Question 3

Which of the following would not be considered a function of funeral service management?

• Organizing
• Planning
• Risk taking or speculating
• Directing or actuating
• Evaluating or controlling

Answer 3

Risk taking or speculating

Question 4

How many primary responders comprise a D-Mort team?

Answer 4

25

Question 5

These are broad statements about what an organization wants to achieve. They are motivational in nature, usually stated in broad, general terms without reference to a time period

Answer 5

Goals

Question 6

Funeral service management is more service oriented than product oriented (T/F)

Answer 6

True

Question 7

This act outlaws discriminatory practices in pay; requires employers to pay a minimum wage to employees and to pay overtime; also known as the Wage and Hour Law

Answer 7

Fair Labor Standards Act

Question 8

Which of the following statements is not true according to Frederick Hertzberg’s theory of job satisfaction?

• Man desires to avoid pain and satisfy basic needs
• Extrinsic factors involve supervision, salary, company policy, working conditions
• Intrinsic factors include achievement, recognition, the work itself
• A unique human characteristic is being able to achieve and experience psychological growth
• Man does not have the characteristic need to accomplish a difficult task, obtain prestige, and receive recognition

Answer 8

Man does not have the characteristic need to accomplish a difficult task, obtain prestige, and receive recognition

Question 9

It is not important to have a firm’s mission statement included in the personnel manual (T/F)

Answer 9

False

Question 10

In addition to the primary responders, how many additional members are part of the D-Mort team base?

Answer 10

100

Question 11

Objectives are broad statements of what an organization wants to achieve that are not specific with respect to the ends, the achievement of which are not contemplated within a specific time period (T/F)

Answer 11

False

Question 12

Which is at the very base of Maslow’s triangle of the hierarchy of needs

Answer 12

Physiological needs

Question 13

Which of the following topics should be included in a firm’s employee manual?

• Personal appearance and attire
• Assignment of duties
• Continuing education
• Overtime pay

Answer 13

• Personal appearance and attire
• Assignment of duties
• Continuing education
• Overtime pay

Question 14

According to Douglas McGregor’s Theory X and Theory Y model regarding human behavior, which of the following best describes the Theory X person?

• Will exercise self-direction
• Learns, under proper conditions, to accept and seek responsibility
• Will exercise self-control
• Lacks ambition, avoids responsibility and seeks security and economic rewards above all else
• Expends physical and mental effort in work as naturally as play or rest

Answer 14

Lacks ambition, avoids responsibility and seeks security and economic rewards above all else

Question 15

Which of the following applies to an organization’s mission statement?

• Describes the purpose of the organization
• Is generally one or two sentences in length
• Enables all members of the organization to share the same view of the company’s goals and philosophies

Answer 15

• Describes the purpose of the organization
• Is generally one or two sentences in length
• Enables all members of the organization to share the same view of the company’s goals and philosophies

Question 16

Which of the following would not be classified as a man-made disaster?

• Chemical dumping
• Terrorism
• Arson
• Product recall
• Industrial sabotage

Answer 16

Product recall

Question 17

Funeral service management deals with which type of relationship

Answer 17

Client-caregiver

Question 18

All D-Mort team members are pre-registered federal employees who (when deployed) are afforded protection under the Federal Tort Act which relinquishes all liability to the United States Government (T/F)

Answer 18

True

Question 19

When a disaster occurs, the purpose and function of the D-Mort team is to:

Answer 19

• Provide technical assistance and personnel
• Facilitate the recovery of remains
• Facilitate the identification of remains
• Facilitate the processing, preparation and disposition of fatal victims

Question 20

Maslow defines this term as the need to grow, to feel fulfilled, to realize one’s potential

Answer 20

Self-actualization

Question 21

A tornado on the ground that caused loss of life and damage to property is an example of an emergency disaster (T/F)

Answer 21

True

Question 22

What is the primary concern involved in disaster management

Answer 22

Care of the survivors

Question 23

This behavior would be reflective of a Theory Y person according to Douglas McGregor’s Theory X and Theory Y model

• Inherently dislikes work and will avoid it if possible
• Must be coerced, controlled or directed to perform effectively
• Has the capacity to exercise a relatively high degree of imagination, ingenuity and creativity in the solution of organizational problems
• Is self-centered
• Is not concerned with the goals of the organization

Answer 23

Has the capacity to exercise a relatively high degree of imagination, ingenuity and creativity in the solution of organizational problems

Question 24

How many D-Mort teams are there in the U.S.

Answer 24

10

Question 25

Funeral service has both primary and secondary objectives. The primary objective is to:

Answer 25

Meet the death-related needs of the families