MOR 215: Merchandising Quiz Flashcards
What is the primary objective of a funeral home?
Meet the death-related needs of the grieving families
According to Maslow, this includes the need for self-respect, achievement, and respect from others
Esteem
Which of the following would not be considered a function of funeral service management?
- Organizing
- Planning
- Risk taking or speculating
- Directing or actuating
- Evaluating or controlling
Risk taking or speculating
How many primary responders comprise a D-Mort team?
25
These are broad statements about what an organization wants to achieve. They are motivational in nature, usually stated in broad, general terms without reference to a time period
Goals
Funeral service management is more service oriented than product oriented (T/F)
True
This act outlaws discriminatory practices in pay; requires employers to pay a minimum wage to employees and to pay overtime; also known as the Wage and Hour Law
Fair Labor Standards Act
Which of the following statements is not true according to Frederick Hertzberg’s theory of job satisfaction?
- Man desires to avoid pain and satisfy basic needs
- Extrinsic factors involve supervision, salary, company policy, working conditions
- Intrinsic factors include achievement, recognition, the work itself
- A unique human characteristic is being able to achieve and experience psychological growth
- Man does not have the characteristic need to accomplish a difficult task, obtain prestige, and receive recognition
Man does not have the characteristic need to accomplish a difficult task, obtain prestige, and receive recognition
It is not important to have a firm’s mission statement included in the personnel manual (T/F)
False
In addition to the primary responders, how many additional members are part of the D-Mort team base?
100
Objectives are broad statements of what an organization wants to achieve that are not specific with respect to the ends, the achievement of which are not contemplated within a specific time period (T/F)
False
Which is at the very base of Maslow’s triangle of the hierarchy of needs
Physiological needs
Which of the following topics should be included in a firm’s employee manual?
- Personal appearance and attire
- Assignment of duties
- Continuing education
- Overtime pay
- Personal appearance and attire
- Assignment of duties
- Continuing education
- Overtime pay
According to Douglas McGregor’s Theory X and Theory Y model regarding human behavior, which of the following best describes the Theory X person?
- Will exercise self-direction
- Learns, under proper conditions, to accept and seek responsibility
- Will exercise self-control
- Lacks ambition, avoids responsibility and seeks security and economic rewards above all else
- Expends physical and mental effort in work as naturally as play or rest
Lacks ambition, avoids responsibility and seeks security and economic rewards above all else
Which of the following applies to an organization’s mission statement?
- Describes the purpose of the organization
- Is generally one or two sentences in length
- Enables all members of the organization to share the same view of the company’s goals and philosophies
- Describes the purpose of the organization
- Is generally one or two sentences in length
- Enables all members of the organization to share the same view of the company’s goals and philosophies
Which of the following would not be classified as a man-made disaster?
- Chemical dumping
- Terrorism
- Arson
- Product recall
- Industrial sabotage
Product recall
Funeral service management deals with which type of relationship
Client-caregiver
All D-Mort team members are pre-registered federal employees who (when deployed) are afforded protection under the Federal Tort Act which relinquishes all liability to the United States Government (T/F)
True
When a disaster occurs, the purpose and function of the D-Mort team is to:
- Provide technical assistance and personnel
- Facilitate the recovery of remains
- Facilitate the identification of remains
- Facilitate the processing, preparation and disposition of fatal victims
Maslow defines this term as the need to grow, to feel fulfilled, to realize one’s potential
Self-actualization
A tornado on the ground that caused loss of life and damage to property is an example of an emergency disaster (T/F)
True
What is the primary concern involved in disaster management
Care of the survivors
This behavior would be reflective of a Theory Y person according to Douglas McGregor’s Theory X and Theory Y model
- Inherently dislikes work and will avoid it if possible
- Must be coerced, controlled or directed to perform effectively
- Has the capacity to exercise a relatively high degree of imagination, ingenuity and creativity in the solution of organizational problems
- Is self-centered
- Is not concerned with the goals of the organization
Has the capacity to exercise a relatively high degree of imagination, ingenuity and creativity in the solution of organizational problems
How many D-Mort teams are there in the U.S.
10
Funeral service has both primary and secondary objectives. The primary objective is to:
Meet the death-related needs of the families
