Montage Laguna Beach Flashcards

1
Q

What date did Montage Laguna Beach open?

A

February 22, 2003

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2
Q

How many total guestrooms does Montage Laguna Beach have?

A

248 Guestrooms

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3
Q

How many residences and villas does Montage Laguna Beach have?

A

13 Residences & 14 Villas

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4
Q

What is the address of Montage Laguna Beach?

A

30801 South Coast Highway, Laguna Beach, CA 92651

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5
Q

Who is the Managing Director of Montage laguna Beach?

A

Rick Riess

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6
Q

What is Hearts of Montage?

A

Hearts of Montage is the volunteer outreach program founded and led by the Associates of all Montage properties.

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7
Q

Name four events of Hearts of Montage.

A

Spring & Fall Food & Clothing drives, Blood Drives, Beach Cleanups, “Light the Night” for Leukemia & Lymphoma Society, Holiday Toy Drive & Adopt-a-Family, Military Support.

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8
Q

What is the name of the jewelry store next to Art of Living on the front drive?

A

Lugano Diamonds

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9
Q

What type of wood flooring is featured throughout the resort?

A

Brazilian Cherry Wood

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10
Q

What species of palm trees are at each corner of the Mosaic Pool?

A

Canary Island Date Palm

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11
Q

Why did the two palm trees behind Studio get named “Lucy & Desi”?

A

A portion of the 1954 movie “The Long, Long Trailer” was filmed on site. Lucille Ball and Desi Arnaz starred in the film.

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12
Q

Name the six locations/methods guests may use to purchase gift cards?

A

The Art of Living, Spa Montage, Treasures, Telephone x6078, Front Desk, Online

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13
Q

What are the two ways guests can receive internet access?

A

Complimentary Access; Exclusive Access for $19.95 a day (good for up to 10 devices)

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14
Q

What is the world famous show that is presented each July and August in Laguna Beach?

A

Pageant of the Masters

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15
Q

What is the definition of a “WOW”?

A

A surprising personal gesture now!

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16
Q

What are the hours of operation for Treasures?

A

7 AM to 11 PM

17
Q

What are the three things to remember during an emergencay/natural disaster?

A
  1. Stay calm; 2, Call Security at x6161 only if you see smoke or fire; 3. Assist both Associates and guests to the nearest exit and outside to the closest evacuation area - Pacific Lawn or Wesley Drive lawn area.
18
Q

What are the six smoking locations?

A
  1. Outside where food is not served; 2. Lobby Lounge south balcony; 3. Guestroom balconies; 4. Banquet Courtyard; 5. Front Drive; 6. Landscaped patio across from Security (Associates are only allowed to smoke at this location)
19
Q

What is the temperature and length of the Mosaic Pool?

A

82 Degrees; 92’

20
Q

What are the hours of the Mosaic Pool?

A

24 hrs; after 10 PM Security will open pool gates

21
Q

What primary social media platforms does Montage have, and what are their corresponding names/handles?

A

FACEBOOK: Montage Laguna Beach
TWITTER: @montagelaguna
INSTAGRAM: @montagelaguna
PINTEREST: MontageLaguna

22
Q

What are the VIP Profile Codes?

A
V1: Opportunity Guest
V2: Executive Reservation
V3: Sales and Marketing
V4: PR - Travel Writers/Editors
V5: Rack Rate
V6: Residential VIP/Owner or potential owner
V7: High Profile Guest/Celebrity