Monitoring and Troubleshooting O365

Question 1

How do you configure and review reports, including BI, OMS and O365 reporting?

Answer 1

Office 365 report can be viewed from Office 365 Admin Portal -> Reports -> You can drill down to the available reports for additional information.
• O365 reports can be viewed from Power Bi content packs (Office 365 Adoption Content Pack)
OMS: Operation Management Suite / Solution for Office 365 is used to monitor User/ Admin activities and also it helps to detect and investigate unwanted user behavior. We can also configure alerts like if a user deleted more than 100 files an alert can be send to administrator.

Question 2

What are the different usage report categories available?

Answer 2

• Office 365 
• Exchange
• SFB 
• SharePoint 
• OneDrive
• Yammer
Licensing

Question 3

What security and compliance reporting categories are there?

Answer 3

• Reports also available in Security and Compliance Portal Protection.office.com -> Reports -> view the available Security and Compliance based reports
• DLP (Data Loss Prevention)
• Malware
• Spoof Mail
• Spam Detections
• Sent and received mail

Question 4

What should be taken into consideration regarding reporting?

Answer 4

• Only Global Admins can view Office 365 reports
• Service-specific admins can view service reports
• Reports always automatically being generated
• Nothing need to be turned on or off
• View reports
• Reporting portal
• Export to excel
• Create custom reports using O365 web services
• Additional information about reports can be located by searching” office 365 activity reports”.

Question 5

What are the different timeframes reports cant be generated?

Answer 5

Reports can be generate over different timeframes

• 7, 30, 90 or 180 days

Question 6

What are the different report types?

Answer 6

O365
Activity
Usage

Question 7

What does the O365 report include?

Answer 7

Displays categorised information on O365 including office activations, Active users and O365 groups activity.

Question 8

How can you analyse usage and activity?

Answer 8

O365 admin app

For designated admins, it provides push notifications for both planned and unplanned downtime.

Question 9

What different tools allow you to manage service health alerts?

Answer 9

• Office 365 Admin App
• Office 365 Management Pack
• Office 365 Service Communication API to view the service statues.
• Office 365 Service Health can be viewed from Office 365 Admin Portal -> Health -> Service health.
Minimum of User Management Role permission is required to view Service Health Alerts.

Question 10

What is an internal service health response plan?

Answer 10

• This is an internal process to monitor the announcement of Planned Outages in Office 365 Message Center, respective team has to announce the management and also in coordination with TAM for additional details.
  
  • If it is a Service Incident, Team has a raise service request to follow up from Microsoft support on the existing issues.

Question 11

What is the the O365 Management pack and what does it all you to do?

Answer 11

• O365 Management Pack for Microsoft System Center 2012 R2 allows you to view resolved and active O365 service incidents in System Center Operation Manager.
It also allows you to configure email notifications for service incidents. This can not be done in O365 Admin message center or service health dashboard.
• Requires the use of SCOM (System Centre Operations Manager)

Question 12

What is the Microsoft Remote Connectivity Analyser (RCA)?

Answer 12

• Found on the Microsoft website to diagnose connectivity issues
○Https://testconnectivity.microsoft.com/
○ Run from the website no download required
• Commonly used for troubleshooting hybrid deployment when you think the issue may be on-premises
• Troubleshooting service connectivity
○ O365
○ On-premises

Question 13

What is the Microsoft Connectivity Analyser?

Answer 13

• Downloadable tool used to diagnose connectivity issues similar to RCA.
○ Download from client tab on RCA site
○ Install on machine you believer is having issues
• Choose from list of common issues trying to resolve
Troubleshoot service connectivity issues affecting O365 related services from the client side.
○ O365 ○ On-premises

Question 14

What is Hybrid Free/Busy Trouble-shooter (Free/Busy)?

Answer 14

• Similar to option available on RCA website.
• Explore issues with free/ busy calendar conflicts between exchange online and Exchange on-premises.
• Exchange on-premises must be running 2010 or higher.
• Walk through prompts on web site
○ Aka.ms/hybridfreebusy
Used to troubleshoot problem with sharing free//busy information.

Question 15

What is the Microsoft Support and recovery assistant for O365?

Answer 15

Can be used for troubleshooting:
	• Office setup
	• Outlook 
	• Outlook for Mac
	• Mobile devices
	• Outlook on the web
	• Dynamics 365 (online)
	• OneDrive for Business 
	• Yammer
What's it going to do?
	• Confirm the user is licensed properly 
	• Verifies can contact O365 servers
	• Verifies the user credentials 
	• Check for missing software updates
	• Verifies authentication methods used
	• Confirms network functionality 
	• Check protocols. 
Support and recovery Assistant for O365
User perspective 
	• Allows users to troubleshoot O365 problems 
	• Diagnose common Outlook problems
	• Depending on problem
		○ Will attempt to resolve problem
		○ Provide documentation links to resolve problem
		○ Save diagnostics to a log file
			§ Can then send the log file to an admin to look at
	• Download and install on troubled computer
		○ From RAC site
		○ Diagnostics.outlook.com