Modules 3-4 Flashcards
Emotional Intelligence
The ability to understand and manage your emotions, as well as recognize and influence the emotions of those around you
Self-awareness
Knowing one’s emotions, strengths, weaknesses, drives, values, and goals
Self -regulation
Controlling or redirecting disruptive emotions and impulses
Motivation
Being driven to achieve for the sake of achievement
Empathy
Considering other’s feelings, especially when making decisions
Social Skill
Managing relationships to move people in a desired direction
What are the core transformational competencies (NLN)
Visionary leadership
Sense of mission
Effective change agent
What are the core political competencies (NLN)?
Political processes
Negotiation
Ethics and power
Marketing and education
What are the core trans-organizational competencies (NLN)?
Understanding of organizational dynamics
Inter-organizational collaborating mechanisms
Social forecasting and marketing
What are the core team building competencies (NLN)?
Develop team-oriented structures and systems
Facilitate development of teams and work groups
Serve in facilitation and mediation
Serve as an effective team member
What does HEART stand for
Hard work
Excellence
Attitude
Resilience
Teamwork
What are the steps to hardwork?
Set the goal
Plan and prepare
Practice how you play
Put forth the bet effort
Get feedback
What is core to excellence?
Focus on the things that matter and the things that we can control
What are attributes of attitude
It is a choice and it is contagious
What are attributes of resiliency
It is built over time and through adversity
Three steps to resiliency:
Acknowledge the reality of the situation
Accepting uncertainty and confronting your fears
Take action
What are the attributes of teamwork
Have to have the right people on the right team
Do not compromise on integrity
Servant Leadership
The leadership philosophy is that the goal of the leader is to serve.
Authentic Leadership
An authentic leadership style is bringing your whole self to the jobs and participating fully and honestly in the workplace.
Transformational Leadership
Defined by the ability to inspire and motivate employees. It is rooted in the leader’s capacity to create a compelling vision, establish trust, and foster creativity among followers. It is a style that is particularly effective in settings that demand change and innovation
Four attributes:
Idealized influence
Inspirational motivation
Intellectual stimulation
Individualized consideration
Transactional Leadership
Focused on explicit structures, rewards, and penalties. Effective in achieving operational efficiency and achieving short term goals. Good for stable and predictable environments
Attributes
setting clear expectations
Monitoring performance
Providing appropriate rewards or disciplinary actions based on outcomes
Servant Leadership
Emphasizes the leader’s role in serving their followers rather than prioritizing their power or control. This approach centers on the idea that leaders should prioritize the needs of employees, fostering a supportive and ethical work environment.
Most effective in organizations that emphasize ethical behavior, social responsibility, and community engagement.
Characterized by empathy, listening, stewardship, and a commitment to building community
Adaptive Leadership
Focuses on flexibility, learning, and the capacity to address adaptive challenges that need more straightforward solutions. Adaptive leaders engage their followers in problem-solving processes, fostering a culture of collaboration and innovation
Core concept is understanding the difference between technical problems and adaptive problems that require changes is attitudes, values and behaviors.
Aligned to today’s fast-paced and unpredictable business environment
Rooted in systems thinking and complexity theory
Critical is dynamic industries
Digital Leadership
This leadership style entails harnessing digital tools and platforms to enhance organizational communication, collaboration, and decision-making processes
Leverage technology to drive innovation and efficiency
What are the characteristics of servant leaders
(1) Authenticity
(2) Humility
(3) Compassion
(4) Accountability
(5) Courage
(6) Altruism
(7) Integrity
(8) Listening
A happy camel always carries apples in luggage
What are the competencies of servant leaders
1) Empowerment
(2) Stewardship
(3) Building relationships
(4) Compelling vision
What are the individual outcomes associated with servant leadership
work engagement, organizational citizenship behavior, innovative behaviour, organizational commitment, trust, self-efficacy, job satisfaction,
person-job fit, person-organizational fit, leader-member exchange, and work-life balance
What are the team outcomes associated with servant leadership
(1) group organisational citizenship behaviour; (2) group identification; (3) service climate and culture; and (4)
procedural justice climate.
What are the team outcomes associated with servant leadership
(1) customer service and
(2) sales performance
What is the function of a strategic servant leader?
Set, translate, and execute a higher purpose vision
Become a role model and ambassador
What is the function of an operational servant leader?
serves and empowers
employees to achieve the higher purpose vision
They work to align, care, and grown talent
And to continuously monitor and improve
What are the objectives of a strategic servant leader
Set a higher purpose vision
Translate the vision into a mission, strategy,
and goals
Execute the vision by serving others
Stand up for what is right
Self-knowledge
Self-management
Self-improvement
Self-revealing
Stay within the rules
What are the objectives of an operational servant leader?
Align followers
Care for and protect followers
Grow followers
Good stewardship
Monitor performance
Improve systems, policies, processes, product, and services
What are the characteristics of a strategic servant leader?
Courage, Atruism, Authenticity, Integrity, and Humility
What are the characteristics of an operational servant leader
Listening, compassion, accountability
What are the competencies of a strategic servant leader
Compelling vision
Personal Capability
What are the competencies of an operational servant leader
Building relationships
Empowerment
Stewardship
What differentiates star leaders from average ones?
Emotional Intelligence - 90% of the difference in the profiles between star and average performers can be attributed to EQ
What are the eight rules that are exemplified by effective leaders?
Ask what needs to be done
Ask what is right for the enterprise
Develop action plans
Take Responsibility for decisions
Take responsibility for communicating
Focus on opportunities - not problems
Run productive meetings
Think as say we not I
What is the difference between management and leadership (Kotter)
Managers address complexity
Leadership address change
Attributes of management include (Kotter)
Planning and Budgeting
Organizing
Controlling activities and solving problems
Attributes of leadership include (Kotter)
Setting a direction (vision)
Aligning
Motivating and inspiring
What defines an L5 leader?
Deep humility
Intense professional will
What are the six characteristics of a leader (Landry)
Ability to influence others
Transparency
Encourage risk-taking and innovation
Integrity and accountability
Act decisively
Demonstrate resilience
