Modules 1-7 - SRM

Question 1

4 manager resources

Answer 1

1. human - most important
2. financial
3. physical
4. informational

Question 2

5 management skills

Answer 2

1. technical
2. people
3. conceptual
4. communication
5. decision making

Question 3

4 management functions

Answer 3

1. planning
2. organizing
3. leading
4. controlling

Question 4

social obligation

Answer 4

rely on easy situations and resist voluntary commitments
ex: providing jobs and goods and services for customers

Question 5

social reaction

Answer 5

responding to appropriate societal requests
ex: civic groups ask companies for donations

Question 6

social involvement

Answer 6

managers voluntarily initiate socially responsible acts
ex: CVS stopped selling cigarettes when sales were at $2 billion

Question 7

triple bottom line

Answer 7

people, planet, profit

Question 8

reflexive decision making style

Answer 8

making snap decisions without taking time to get all the information and without considering alternatives

Question 9

consistent decision making style

Answer 9

don’t rush and don’t waste time. know when more information is needed and when it’s time to stop analyzing and get moving

Question 10

decision making model - 6 steps

Answer 10

define problem
set objectives
consider alternatives
select best alternative
implement decision
control results

Question 11

corporate level strategy

Answer 11

plan for managing multiple lines of business
ex: wilson sporting goods has tennis, volleyball, softball, etc.

Question 12

organizing 4 resources

Answer 12

human
physical
informational
financial

Question 13

unity of direction

Answer 13

all activities are directed toward same objectives
ex: winning the game

Question 14

span of control

Answer 14

number of employees that report directly to a manager

Question 15

coordination

Answer 15

different departments of a single org working together

Question 16

delegation

Answer 16

assigning responsibility and authority for accomplishing objectives

Question 17

formal authority

Answer 17

getting work done through specified relationships among employers and departments

Question 18

job enlargement

Answer 18

adds more tasks to provide variety

Question 19

demographic forces

Answer 19

take diversity into consideration, recruit more minorities

Question 20

organizational culture

Answer 20

set of values and believes its members share and should be where people care about each other, their team, and work

Question 21

interpersonal roles

Answer 21

figurehead, leader, liasion

Question 22

informational roles

Answer 22

monitor, disseminator, spokesperson

Question 23

decisional roles

Answer 23

entrepreneur, disturbance handler, resource allocator, negotiator

Question 24

3 most important traits of a manager

Answer 24

integrity, industriousness, ability to get along with others

Question 25

mission and objective

Answer 25

ends

Question 26

how missions are met through management, resources, system process, and structure

Answer 26

means

Question 27

social obstruction

Answer 27

managers request employees to make unethical practices ex: hiding inventory from the boss

Question 28

strategic planning

Answer 28

developing a mission and long-term objective that is determined in advance how it will be accomplished - 5 years

Question 29

operational planning

Answer 29

specific, short-term planning that applies to plans to daily, weekly, and monthly operations

Question 30

business level strategy

Answer 30

plan for managing one line of business ex: wilson promotes only golf division

Question 31

functional level strategy

Answer 31

plan for managing one area of business ex: marketing strategy alone, financial strategy alone, etc.

Question 32

strategic planning process - 5 steps

Answer 32

develop mission analyze environment (competition) set objectives (SMART goals) develop strategies (levels) implement and control strategies

Question 33

unity of command

Answer 33

each employee reports to only one boss

Question 34

chain of command

Answer 34

line of authority moves from top of hierarchy to lowest level

Question 35

division of labor

Answer 35

jobs organized by specialty

Question 36

flexibility

Answer 36

understanding there are no exceptions to the rule

Question 37

departmentalization

Answer 37

grouping of related activities into work unites

Question 38

informal authority

Answer 38

comes from collaborations, relationships, and networks - can be as strong as formal authority ex: team leader influences teammates

Question 39

informing authority

Answer 39

inform leader of possible alternatives as they gather resumes for the job

Question 40

recommending authority

Answer 40

generate alternatives, analyze alternative, and make recommendation to manager

Question 41

reporting authority

Answer 41

make a decision - report result to supervisor to get their full support moving forward

Question 42

full authority

Answer 42

right to make decisions without boss' knowledge - you are the boss

Question 43

centralized authority

Answer 43

important decision made by top level managers

Question 44

decentralized authority

Answer 44

important decisions made by middle level and first line managers

Question 45

organizational chart

Answer 45

lays out organizations management hierarchy and departments and their working relationships

Question 46

flat orgs

Answer 46

few layers of management with wide spans of control

Question 47

many layers of management with narrow spans of control

Answer 47

tall orgs

Question 48

job design

Answer 48

process of combining the tasks that each employee is responsible for completing in their own departments

Question 49

job simplification

Answer 49

makes jobs more specialized and efficient by eliminating, combining, or changing order of tasks

Question 50

job expansion

Answer 50

makes jobs less specialized in order to empower workers and to make them more productive (add more work to assembly line)

Question 51

job rotation

Answer 51

enlarge jobs by moving employees among several different jobs for a period of time

Question 52

job enrichment

Answer 52

make a job more interesting and challenging

Question 53

economic forces

Answer 53

when economy and jobs are growing, there is more money to spend on sports

Question 54

social forces

Answer 54

causes popularity of sports to increase and decrease ex: NFL took over MLB

Question 55

technological forces

Answer 55

continually improve products to stay relevant

Question 56

4 variables of change

Answer 56

strategy structure technology people - if one changes, they all change

Question 57

stages of change

Answer 57

denial resistance exploration commitment

Question 58

components of culture

Answer 58

behavior values and beliefs assumptions