Module D- Communication

Question 1

Belittle

Answer 1

to speak slightingly of; to cause a person to seem little or less

Question 2

Cliche

Answer 2

a phrase or expression that has become overly familiar or commonplace

Question 3

Communication

Answer 3

is the process of exchanging information through sending and receiving messages using signs, symbols, words, drawing and pictures

Question 4

Cultural Sensitivity

Answer 4

being aware of, recognizing, acknowledging, and valuing that behavior patterns differ between and within different cultures

Question 5

Culture

Answer 5

the characteristics of a group of people- language, values, beliefs, habits, likes, dislikes, customs- passed from one generation to the next

Question 6

Demeanor

Answer 6

behavior toward others; outward manner

Question 7

Gait

Answer 7

a manner of walking or moving on foot

Question 8

Liaison

Answer 8

a person who establishes and maintains communication for mutual understanding and cooperation

Question 9

Non- verbal Communication (also called body language)

Answer 9

body positions and actions that send an unspoken message along with the spoken message; the conscious or unconscious signals that a person’s body sends

Question 10

Paraphrase

Answer 10

to re-state a person’s message in your own words

Question 11

Prejudice

Answer 11

an adverse opinion formed without just grounds or before sufficient knowledge; preconceived judgement or opinion

Question 12

Slang

Answer 12

Language peculiar to a particular group; an informal nonstandard vocabulary

Question 13

Therapeutic Communication

Answer 13

a type of communication that health care providers consciously use when talking with residents in order to influence residents or help residents to a better understanding

Question 14

Verbal Communication

Answer 14

the act of sending/receiving the spoken message