Module 7 Recognition

Question 1

If a senior manager asked what the value of recognition programs are, which is the best answer?

A. They accelerate organizational performance.
B. They don’t require a budget.
C. They substitute for some of an employee’s basic salary.
D. They eliminate the need for performance reviews.

Answer 1

A. They accelerate organizational performance.

Question 2

How can recognition best drive business results?

A. Eliminate the need for pay increases
B. Provide upper management with opportunities for exposure
C. Strategically align recognition to business goals
D. Enable employees to recognize their friends’ achievements

Answer 2

C. Strategically align recognition to business goals

Question 3

At a departmental meeting, one employee was awarded a framed certificate for her role in a
major team project. The manager overheard some of that same team’s members complaining
that none of them had received a certificate. Which essential element for success did the
manager miss?

A. Link to performance evaluation
B. Reward group or team accomplishments
C. Employ meaningful rewards
D. Have clear monitors in place

Answer 3

B. Reward group or team accomplishments

Question 4

Recognition

Answer 4

Acknowledges or gives special attention to
employee actions, efforts, behavior or performance and supports business strategy by reinforcing certain behaviors that contribute to organizational success.

These programs can be either formal or informal.

Question 5

Value of recognition programs (4)

Answer 5

• Meets intrinsic needs for appreciation & enhance engagement
• Provide positive and immediate reinforcement of desired behaviors and results
• Accelerate organizational performance
• Increase retention

Question 6

Recognition plan types (3)

Answer 6

1. Manager driven - recognize outstanding performance, professional certification, & personal development; spot awards
2. Peer-based
3. Organization-wide recognition - recognizes all EEs & may increase retention

Question 7

Results-driven programs (3)

Answer 7

*Using all three of these programs positively impacts engagement & motivation

1. Above & beyond performance
2. Peer-to-peer
3. Specific results & behaviors - positive reinforcement

Question 8

Forms of recognition (4)

Answer 8

1. Cash (equity can also be used)
2. Points/tangible award
3. Symbolic award (trophies, certificates, mementos)
4. Social recognition (one of the most effective & least costly)

Question 9

Cash vs. noncash recognition

Answer 9

Performance-based (translate into economic benefits for the org) vs. value-based (more subjective)

Question 10

Essential elements of formal recognition programs (4)

Answer 10

1. Contingent on performance
2. Clear program criteria
3. Consistent process & application
4. Desired awards

Question 11

Essential elements of informal recognition programs (8)

Answer 11

1. Set financial limits
2. Establish administrative responsibility
3. Develop program definition
4. Establish eligibility
5. Identify qualifying actions
6. Identify exclusions
7. Establish procedures
8. Ability to track & monitor