Module 7

Question 1

When a law enforcement officer responds to a crisis situation, the officer will focus on a _________ solution to the problem.

Answer 1

• short-term (Correct Answer / Your Answer)

Question 2

Which of the following patterns or factors may suggest a higher likelihood of being involved in a crisis situation?

Answer 2

• Drug abuse (Correct Answer / Your Answer)

Question 3

Civil disputes are rarely dangerous.

Answer 3

• False (Correct Answer / Your Answer)

Question 4

When responding to a husband-wife dispute, the officer should always use mediation, regardless of whether violence has occurred.

Answer 4

• False (Correct Answer)

Question 5

The use of humor is highly encouraged to “break the ice” in resolving crisis situations.

Answer 5

• False (Correct Answer / Your Answer)

Question 6

When responding to a crisis incident involving a barricaded subject, officers should be prepared to exercise a negotiator’s skills to resolve the crisis, by using sound negotiating techniques and by not giving up something for nothing in return.

Answer 6

• True (Correct Answer / Your Answer)

Question 7

When an officer is responding to a crisis incident involving a gambling problem, to which Illinois social service agency may it be appropriate to refer the involved person(s)?

Answer 7

• Gambler’s Anonymous (Correct Answer)

Question 8

Crisis intervention (or conflict resolution) is often needed by the officer who is called upon to resolve a conflict or crisis.

Answer 8

• True (Correct Answer / Your Answer)

Question 9

Which of the following patterns or factors may suggest a higher likelihood of being involved in a crisis situation?

Answer 9

• Underemployment
• Unemployment
• Feelings of alienation from others
• All of the above (Correct Answer / Your Answer)

Question 10

What are the five steps to mediating a crisis situation?

Answer 10

• information gathering, control, direction, referral, and action (Correct Answer)

Question 11

When mediating a dispute, officers should gather information by using which of the following communication techniques?

Answer 11

• Active listening
• Empathetic listening
• Remaining objective
• all of the above (Correct Answer / Your Answer)

Question 12

When responding to a crisis incident involving a barricaded subject, officers should ___________.

Answer 12

• get sufficient help before tackling the incident.
• establish clear on-scene control and set up a command post.
• isolate the problem site with good inner and outer perimeters.
• all of the above (Correct Answer / Your Answer)

Question 13

When an officer is responding to a crisis incident involving a divorce or other legal matter, which Illinois social service agency may be the appropriate referral for the involved person(s)?

Answer 13

• Illinois Legal Aid (Correct Answer)

Question 14

What is perceived by one person as a monumental crisis may not be at all significant to another person.

Answer 14

True(Correct Answer/Your Answer)

Question 15

When an officer is responding to a crisis incident involving a displaced child, to which Illinois social service agency would it be appropriate to refer the involved person(s)?

Answer 15

Illinois Department of Child and Family Services(Correct Answer/Your Answer)

Question 16

Chronic problems may, over time, reach a turning point or “boil over,” resulting in a crisis situation.

Answer 16

• True (Correct Answer / Your Answer)

Question 17

The appropriate distance to maintain between the officer and the disputants in a dispute is best described by the term “___________”.

Answer 17

• conversational (Correct Answer / Your Answer)

Question 18

Officers should consider emotionally disturbed persons as “harmless nuts”, because they do not represent a potential threat to officer safety.

Answer 18

• False (Correct Answer / Your Answer)

Question 19

Officers should be sure to get enough help on-scene _____ committing to intervene in any kind of disturbance.

Answer 19

• before (Correct Answer / Your Answer)

Question 20

If one officer is handling the call alone, the officer should keep both disputants in sight, even if separated.

Answer 20

True (Correct Answer / Your Answer)

Question 21

During a civil dispute, officers should advise the disputants of alternative courses of action, which may include ________.

Answer 21

• civil remedies (Your Answer)
• prosecution
• filing a suit in small claims court
• all of the above (Correct Answer)