Module 6--Recognition Flashcards
What are Recogntion Programs?
Formal or informal programs that thank, validate, recognize and celebrate workforce contributions while aligning and strengthening organizational culture.
What is the value of recognition programs?
■ Meet an intrinsic need for appreciation and enhance engagement – Everyone likes to feel that they are valued and that their contributions make a difference to the organization.
■ Provide positive and immediate reinforcement of desired behaviors and results – When positive behaviors are immediately recognized, they provide motivation for employees. This acknowledgement is usually without predetermined goals or performance levels that the employee is expected to achieve.
■ Accelerate organizational performance– Recognition supports the business strategy andaccelerates organizational performance through recognizing accomplishments that contribute to organizational success.
* Organizations with the highest recognition of employee excellence report higher operating margin (6.6% compared to 1%) according to an O. C. Tanner white paper.
* Additionally, organizations that effectively recognize excellence show a return on equity more than three times higher than the return of organizations that don’t.
■ Increase retention through improved employee appreciation and loyalty - Although it isn’t guaranteed, generally employees respond to special acknowledgements and continue to improve so that other recognitions will be given. Demonstrating appreciation for the individual’s work taps into an employee’s discretionary effort and may encourage the employee to improve performance levels even further.
What are the Recognition plan types (3 of em)?
■ Manager driven– Managers may recognize both their employees and employees of other units.
The objective is to reinforce desired behaviors.
* In addition to outstanding performance recognition, managers can recognize professional certification and personal development.
* Spot awards – A spot award is designed to be delivered spontaneously or “on the spot.”
– The idea is to reward the individual as soon after the effort, behavior or accomplishment as possible to maximize the reinforcement opportunity of the reward.
– Cash is the most common form of a spot award.
– Promotes a positive culture and work environment
■ Peer-based
■ Organizationwide recognition – This award recognizes all employees and may increase retention.
* Example: Unplanned year-end recognition “bonus”
What are Results Driven Programs (for Recognition)?
■ Results-Driven Programs – Using all three of these programs appears to create a more positive impact on engagement and motivation.
- Above-and-beyond performance – focuses on the individual employee who goes the extra mile to perform well within some aspect of his/her job or for the organization
- Peer-to-peer – focuses on co-workers or others within an organization that observe an employee doing something well then nominating that employee for recognition
- Specific results and behaviors – based on motivating specific results and behaviors.
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What are some forms of Recognition?
■ Cash – most common, although equity can be used
■ Points/Tangible award – awards that have some level of cash value
* Lower to minimal cost: reserved parking, movie tickets, dinners, flowers, candy
* Significant cost: merchandise chosen from an award catalog, travel awards (weekend getaway, top performers incentive trip)
■ Symbolic award – awards such as trophies, mementos, plaques, certificates, special team identity items, etc.
* Social recognition – one of the most effective and least costly forms of recognition
What are Performance Based Recognition?
■ Rewards performance that translates into economic benefits for the organization. Exceeding sales expectations is an example.
* Cash awards may be most effective here.
What are Value-based Recognition?
- More subjective – There are no immediate financial results or outcomes.
- Recognizes behaviors that exemplify an organization’s core values such as teamwork or traits such as the ability to build morale
- Don’t need to be cash to work effectively
What are the Essential Elements of a Formal Recognition programs?
■Contingent on performance– The program should recognize and reward individual- and group-specific achievements such as improvements in work processes.
■Clear, with specific success criteria – The program should have specific criteria for granting recognition and identify the specific behavior or performance that is being recognized. The program must be communicated to all key stakeholders on an ongoing basis.
■Consistent in both process and application - Well-defined monitors have the ability to track activity and results. They can determine areas of ongoing success and can be used to communicate program progress to key stakeholders.
■ Rewards that people desire - Rewards should be established that have significant monetary or personal value. Design the rewards to mirror what employees have identified as important.
What are Essential Elements of Informal Recognition Programs?
■ Set financial limits – Financial limits should be established before the program is implemented. Dollar limits are generally low and in some cases non-cash awards are used exclusively.
■ Establish administrative responsibility – Establish who has the ultimate responsibility for administering the program (i.e., human resources department, recognition committee, program coordinator, etc.)
■ Develop program definition – Develop a clear definition of the program that can be widely communicated and easily understood.
■ Establish eligibility – Establish who is eligible to participate in the program.
■ Identify qualifying actions – Decide what actions, behaviors and performance areas will qualify for spot recognition.
■ Identify exclusions – If appropriate, identify any exclusions.
■ Establish procedures – Establish the guidelines and procedures that will be used to
recognize individuals and groups.
■ Ability to track and monitor – It is important to understand how informal recognition is being used in the organization to change behavior.
- If a senior manager asked what the value of recognition programs are, which is the best answer?
A. They accelerate organizational performance.
B. They don’t require a budget.
C. They substitute for some of an employee’s basic salary.
D. They eliminate the need for performance reviews.
A. They accelerate organizational performance.
- How can recognition best drive business results?
A. Eliminate the need for pay increases
B. Provide upper management with opportunities for exposure
C. Strategically align recognition to business goals
D. Enable employees to recognize their friends’ achievements
C. Strategically align recognition to business goals
- At a departmental meeting, one employee was awarded a framed certificate for her role in a major team project. The manager overheard some of that same team’s members complaining that none of them had received a certificate. Which essential element for success did the manager miss?
A. Link to performance evaluation
B. Reward group or team accomplishments
C. Employ meaningful rewards
D. Have clear monitors in place
B. Reward group or team accomplishments
