Module 6

Question 1

offers a product or service to the potential clients. It must include good persuasive language in order to attract buyers or patronizes.

Answer 1

Sales Letter

Question 2

It is used to inquire information on a specific subject. It includes any information about the product, services, or policies of the company.

Answer 2

Letter of Inquiry

Question 3

it includes all the pertinent information about the product or services you want to avail which includes the quantity and the description.

Answer 3

Order Letter

Question 4

is written by the employee addressed to the employer with an intention of terminating your bond of employer-employee relationship with the company.

Answer 4

Letter of Resignation

Question 5

It is written by a person who provides a character reference to a person usually a job applicant. The writer should have
known the person for quite a while for him to be qualified to give a recommendation.

Answer 5

Letter of Reference/Recommendation

Question 6

this contains a negative statement. It includes statements which formally announce a decline or rejection of any offer or proposal. Since this letter possesses a bad news, it has to be stated directly and written with courtesy.

Answer 6

Letter of Refusal

Question 7

it is written primarily with a purpose of informing the reader on his/her financial obligations and to remit the payment.

Answer 7

Letter of Collection

Question 8

is a formal written communication of any dissatisfaction on products or services.

Answer 8

Letter of Complaint

Question 9

is a letter in response to the letter of complaint. It usually contains the logical and reasonable answer for the complaint given by the client. Its objective is to pacify and address the concerns of the complaint.

Answer 9

Letter of Adjustment

Question 10

It is the correspondence used to disseminate information from one department to another department. Its principal parts are; (1) Date; (2) To; (3) From; (4) Subject; and (5) The Contents/Message.

Answer 10

Memorandums or Memo

Question 11

are business presentations which are written for specific functions. These are written to propose a new idea, to persuade the readers into something, or to merely give information.

Answer 11

Business Reports

Question 12

it is the recorded flow of the meeting. It is written to put into writing everything that transpired on the duration of the meeting. It serves as a guide for the succeeding meetings to come.

Answer 12

Minutes of the Meeting