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Information Systems > Module 6 - 10 > Flashcards

Module 6 - 10 Flashcards

1
Q

Social Computing

A

is a type of ICT that combines social behaviour and info systems to create a digital social context that has value… improving collaboration and interaction among people through user generated content

Makes socially produced info available to all

  • directly as when users rate a movie
  • indirectly as with googles page rank alogrithm
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2
Q

Mashup

A

take content from multiple websites and mixes them together to create a new kind of content e.g. google maps

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3
Q

Social commerce

A

the delivery of electronic commerce activities and transactions through social computing

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4
Q

Benefits to customers social commerce

A

Better faster vendor responses to complaints because customers can air their complaints in public and because of crowdsourcing complaints

Customers can assist other customers

Customers expectations can be met more fully and quickly

Customers can easily search , link, chat and buy while staying on a social networks page

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5
Q

Benefits of social commerce to businesses

A

Can test new products quickly and inexpensively

Learn a lot about their customers

Identify problems quickly and alleviate customer anger

Increase sales when customers discuss products positively on social networking

Create better marketing campaigns

Use low cost user generated content for example in marketing campaigns

Identify influential brand advocates and reward them

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6
Q

Risks of social commerce

A

negative unedited and possibly invalid and unethical reviews

potential bias content

info security concerns

invasion of privacy

violation of intellectual property and copyright

employees reluctance to participate

data leakage of personal info or corporate strategic info

poor or biased quality of users generated content

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7
Q

Social shopping

A

a method of electronic commerce that uses all of the key aspects of social networks- friends , groups, voting, comments , discussions, reviews and focuses on them shopping

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8
Q

Group shopping

A

offer discounts and special deals during short time frame

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9
Q

Shopping communities and clubs

A

offer discounts for members and limited time without dec brand

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10
Q

Types of e-commerce

A 
Business to consumer
Business to business
Consumer to consumer
Business to employee 
Government to citizen
Government to business
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11
Q

How e-business is executed

A

Electronic auctions
- auctions can be conducted from the sellers site the buyers site or a third partys site
Forward auctions
- sellers place items at sites for auctions and buyers bid
Reverse auctions
buyers post a request for quotation with info on the desired purchase
suppliers study the RFQ and submit bids electronically.

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12
Q

web 2.0

A

a loose collection of information technologies and applications plus the websites that use them. These websites enrich the user experience by encouraging user participation and social interaction and collaboration. It often harnesses collective intelligence e.g. wikis , deliver functionality as services and remixable applications

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13
Q

AJAX

A

web development technique that allows portions of webpages to reload with fresh data instead of requiring the whole web page to reload

speeds up response time to inc user satisfaction

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14
Q

IS within an organisation fall into 3 types

A

Transaction processing system
Functional area IS
Enterprise resource planning systems ERP

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15
Q

Transaction Processing System

A

TPS support monitoring , collecting, storage and processing of data from the org. basic business transactions, each of which generates data

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16
Q

TPS process tends to be standard

A
  1. Data are collected by people or sensors and are entered into the computer via input device
  2. The system processes data in one of two basic ways:
    - batch processing: TPS that processes data in batches at fixed periodic intervals
    - online transaction processing OLTP: processing of business transactions as soon as they occur
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17
Q

TPS manage the complexities of trans data example

A

when more than 1 person or application program can access a database at the same time the database has to be protected from errors from overlapping updates / data. The most common error is for the results of one of the updates to be lost

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18
Q

Function area IS

A

designed to support a functional area of a business by inc its internal effectiveness and efficiency

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19
Q

Example of FAIS

A

IS for accounting and finance
e.g. manage money flow within and out of org.
Managing financial transactions

20
Q

Enterprise resource planning

A

IS that take a business process view of the overall org to integrate the planning, management and use of all of an org resources, employing a common software platform and databases`

21
Q

ERP 2 systems

A

interorganizational ERP systems that provide web enabled links among key business systems such as inventory and production of a company and its customers suppliers distributors and others

22
Q

Goal of ERP systems

A

Integrate the planning, management and use of all organisational resources

designed to breakdown the info silos of an org by integrating the functional areas of the org and enabling seamless info flows across them

23
Q

Core ERP modules

A

Financial management
Operations management
HR management

24
Q

Extended ERP modules

A

CRM
SCM
BI
E-BUSINESS

25
Q

Financial Management module

A

these modules support acct, financial reports, perf mgmt, corp. governance

they manage acct data, general ledger, acct payable and receivable, fixed assets, cash mgmt and forecasting, product-cost acct, cost-centre acct, asset acct, tax acct, credit mgmt, budgeting and asset mgmt.

26
Q

Operations Management module

A

These modules manage aspects of prod planning and execution such as demand forecasting, procurement, inventory management, materials purchasing, shipping, prod planning, prod scheduling , materials requirements planning, quality control, distribution, transportation and plan and equipment maintenance

27
Q

Human Resource Management module

A

These modules support personnel admin (including workforce planning, emp recruitment, assignment tracking, personnel planning and development and performance management and reviews) time accounting, payroll, compensation, benefits acct and regulatory requirement.

28
Q

CRM module

A

these modules support all apsects of a customers relationship with the org
help the org to inc customer loyalty and retention and thus improve its profitability
they also provide integrated view of customer data and interactions, enabling org to be more responsive to customer needs.

29
Q

SCM moudle

A

these modules manage info flows between and among stages of a supply chain , maximise supply chain efficiency and effectiveness

Help org schedule plan and control and optimise the supply chain from the acquisition of raw materials to the receipt of finished goods by the customers

30
Q

Business Intel module

A

These modules collect info used throughout the business, organise it and apply analytical tools to assist managers with decision making

31
Q

e-Business module

A

support customers and suppliers demand access to ERP info including order status, inventory levels and invoice reconciliation

customers /suppliers want info in a simplified format and accessed via the web

these modules provide two channels of access into ERP systems info

  1. channel for customers B2C
  2. suppliers and partners B2B
32
Q

Enterprise resource planning systems

A

originally developed to: facilitate business processes associated with manufacturing, such as raw materials management, inventory control, order entry and distribution

evolved to include: admin , sales, marketing, human resource processes

33
Q

ERP 2

A

Companies now employ an enterprise wide approach to ERP that utilises the web and connects all facets of the value chain.

34
Q

Define customer relationship management

A

An org strategy that is customer focused and customer driven
Orgs concentrate on satisfying customers by assessing their requirements for products services and then provide high quality responsive service

35
Q

CRM systems have two basic elements

A

Identify customer touch points and

Consolidate data about each customer

36
Q

Customer touch points

A

a company’s points of customer contact from start to finish

helps develop strategy on how to get to my customer to make decisions like whether to embrace social media

37
Q

Data consolidation and the 360- degree view

A

of the customer enable the orgs functional area to readily share information about customers

38
Q

Collaborative CRM Systems

A

Provide effective and efficient interactive communication with the customer throughout the entire organisation
Enable customers to provide direct feedback to the org

39
Q

Two major components of operational CRM systems are:

A

customer facing apps - support direct interactions with customers e.g. marketing

customer touching apps- customers interact directly with tech and apps rather than interact with a company representative

40
Q

Analytical Customer Relationship Mgmt Systems

A

Analyse customer behaviour and perceptions in order to provide actionable business intelligence

41
Q

What is a supply chain

A

the coordinated flow of materials, info, money and services from raw material suppliers, through factories and warehouses to end customers
it includes the organisations that process and deliver products

42
Q

The structure and components of supply chains

A

upstream: when sourcing or procurement from external suppliers occurs
internal: where packaging, assembly or manufacturing takes place
downstream: where distribution takes place

43
Q

Tiers of suppliers

A

Tier 3- produce basic products such as glass, plastic and rubber

Tier 2- use these inputs to make windshields, tyres and plastic mouldings

Tier 1- produces integrated components such as dashboards and seat assemblies

44
Q

Supply chain flows

A

Material flows: are the physical products that flow along the chain

Info flows: consists of data related to demand, shipments, orders, returns and schedules

Financial flows: transfer of money, payments, credit card info

45
Q

What is the function of SCM

A

to plan, organise and optimise the various activities performed along the supply chain in order to maintain partnerships and processes providing an operational advantage

46
Q

What is a push model?

A

A business model in which the production process begins with a forecast which predicts the products that customers will want as well as the quantity of each product. Then company then ‘pushes’ or sells those products to consumers

47
Q

What is a pull model?

A

A business model in which the production process begins with a customer order and companies make only what customers want, a process closely aligned with mass customisation.

Information Systems (2 decks)

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