Module 5 Flashcards
What is the key to landing a management job?
Emotional intelligence is the key.
What are the basic characteristics of motivation?
Effort, Persistence, Direction, Goals.
What is intrinsic motivation?
Motivation rooted in the relationship between the individual and the task itself—self-applied.
What is extrinsic motivation?
Motivation rooted in the work environment external to the task and is usually applied by others.
What factors contribute to individual job performance?
Amount of effort, Personality, Persistence of effort, General cognitive ability.
What is the relationship between job satisfaction and performance?
Job satisfaction is associated with higher job performance.
What is Organizational Citizenship Behaviour (OCB)?
OCB is voluntary behavior that contributes to organizational effectiveness.
What are the defining characteristics of OCB?
Behavior is voluntary, spontaneous, and contributes to organizational effectiveness.
What are the various forms of OCB?
Helping behavior, Conscientiousness to details, Being a good sport, Courtesy and cooperation.
What are the three types of organizational commitment?
Affective commitment, Continuance commitment, Normative commitment.
What is affective commitment?
Commitment based on a person’s identification and involvement with an organization.
What is continuance commitment?
Commitment based on the costs of leaving an organization or lack of job alternatives.
What is normative commitment?
Commitment based on ideology or a feeling of obligation to an organization.
What are McClelland’s Theory of Needs?
Need for achievement, Need for affiliation, Need for power.
What are the components of self-determination theory?
Competence, Autonomy, Relatedness.
What is the common need in various motivation theories?
Belonging and affiliation.
What does the Expectancy theory focus on?
Belief in the ability to perform at a level to receive the desired outcome.
What is the formula for Expectancy theory?
Effort—> E-P—> Performance—> P-O—-> Outcome.
What is the focus of Equity theory?
Motivation is rooted in the comparison of inputs and outcomes between individuals.
What is the Job Characteristics Model?
A framework that outlines how job characteristics affect motivation and performance.
