Module 5

Question 1

focus on management system used by the agency to deliver
care

Answer 1

Structure standard

Question 2

desirable sets of conditions and performance necessary to ensure
quality of nursing care services.

Answer 2

Standards

Question 3

a predetermined level of excellence that serves as a guide for practice.

Answer 3

Standards

Question 4

used by the agency to deliver
care, which includes:

Answer 4

Number of nursing personnel
Their education
Personal and professional qualities and proficiencies
Physical facilities and equipment

Question 5

decisions and actions of the nurse relative to the nursing
process necessary to provide good nursing care: - ADPIE

Answer 5

Process standard

Question 6

• measures the result of care provided and satisfaction of
  those served including members of the nursing and health team.

Answer 6

Outcome standard

Question 7

Part of the ______ process in management is _______

Answer 7

Controlling, discipline

Question 8

In the present,
discipline meant rigid obedience to rules and regulations, the violation of which
resulted in punitive actions. T or F

Answer 8

False

Question 9

Today, _____________ is regarded as a constructive and effective means by which
employees take personal responsibility for their own performance and behavior.
This is termed as ____________.

Answer 9

discipline, self discipline

Question 10

Some factors that influence self-discipline are:
1. A __________________ to the vision, philosophy, goals, and objectives of the
institution.
2. ________ that govern the practice of all professionals and their respective Codes of
Conduct.
3. _________________ the rules and regulations of the_________.
4. An atmosphere of _________________ and ____________.

Answer 10

1. strong commitment
2. Laws
   3.Understanding, agency
3. Mutual trust and confidence

Question 11

Disciplinary action should be progressive in nature such as:

Answer 11

1. Counselling and Oral Warning
2. Written warning
3. Suspension
4. Dismissal

Question 12

Any employee charged for breach of the rules and regulations, policies,
norms of conduct shall be given due process.

Answer 12

DISCIPLINARY ACTION

Question 13

A control process in which employee’s performance is evaluated against
standards.

Answer 13

PERFORMANCE APPRAISAL/EVALUATION

Question 14

It is the most valuable tool in controlling human resources and productivity.

Answer 14

PERFORMANCE APPRAISAL/EVALUATION

Question 14

PURPOSE OF PERFORMANCE APPRAISAL
a. Determine ____________ and __________
b. Identify unsatisfactory employees for ________________
c. Select ____________________
e. Determine ________________ needs of employees.
f. Improve the performance of work groups by examining, improving, correcting
interrelationships between members.
g. Improve communication between supervisors and employees and reach an
understanding on the objectives of the job.
h. Establish standards of supervisory performance.
i. Discover the aspirations of employees and reconcile these with the goals of the
institution.
j. Provide “employee recognition” for accomplishments.
k. Inform employees “where they stand”

Answer 14

a. salary standards and merit increases
b. demotion or termination
c .qualified individuals for promotion or transfer
e. training and developmental

Question 15

The appraiser writes a paragraph or more about the worker’s strengths,
weaknesses, and potentials.

Answer 15

ESSAY

Question 16

A compilation of all nursing performances expected of a worker. The
appraiser marks the appropriate column whether the worker does or does not show
the desired behavior.

Answer 16

CHECKLIST

Question 17

The evaluator ranks the employees according to how he or she fared with
co-workers with respect to certain aspects of performance or qualifications.

Answer 17

RANKING

Question 18

Includes a series of items representing the different tasks or activities in the
nurses’ job description.

Answer 18

RATING SCALES

Question 19

The evaluator is asked to choose the statement that best describes the nurse
being evaluated.

Answer 19

FORCED-CHOICE COMPARISON

Question 20

The anecdotal record describes the nurse’s experience with a group or a
person, or in validating technical skills and interpersonal relationships.

Answer 20

ANECDOTAL RECORDING

Question 21

– “degree of excellence”

Answer 21

Quality

Question 22

“formal guarantee of degree of excellence”

Answer 22

Assurance

Question 23

PRINCIPLES UNDERLYING QUALITY ASSURANCE EFFORTS
1. All health professionals should c

2. There should be
3. The ability to achieve
4. Reorganization

Answer 23

1. All health professionals should collaborate in the effort to measure and improve
   care.
2. There should be focus on critical factors such as functions and activities that
   promise to yield the greatest health and financial benefits.
3. The ability to achieve nursing objectives depends upon the optimal functioning
   of the entire nursing process and its effective monitoring.
4. Reorganization in the formal organizational structure may be required.

Question 24

Is a systematic and official examination of a record, process, structure,
environment, or account to evaluate performance.

Answer 24

AUDIT

Question 25

Auditing in health-care organizations provides managers with a means of
applying the control process to determine the quality of services rendered.

Answer 25

AUDIT

Question 26

NURSING AUDIT

Answer 26

1. Retrospective Audit
2. 2. Concurrent Audit

Question 27

An audit conducted after a patient’s discharge and involves examining
records of a large number of cases

Answer 27

1. Retrospective Audit

Question 28

Is an audit conducted during the patient’s course of care
It examines the care being given to achieve a desired outcome in the
patient’s health and evaluates the nursing care being provided

Answer 28

2. Concurrent Audit

Question 29

Audit components:
a. Application
b. Observation of
c. Supervision of
d. Supervision of t
e. Promotion of
f. Application & execution of
g. Reporting

Answer 29

a. Application & execution of physician’s legal orders
b. Observation of symptoms and reactions,
c. Supervision of the patient
d. Supervision of those participating in the care
e. Promotion of physical & emotional health by directing & teaching
f. Application & execution of nursing procedures & techniques,
g. Reporting & recording

Question 30

A voluntary process by which institutions meet standards established by an
external accrediting body.

Answer 30

ACCREDITATION

Question 31

In the context of healthcare and medical tourism, the referred to
“institutions” would usually be

Answer 31

hospitals and clinics,

Question 32

the “accrediting body”
would refer to an

Answer 32

organization such as the Joint Commission International (JCI),
Trent Accreditation Scheme, Accreditation Canada, or another agency that is
recognized by the International Society for Quality in Health Care Inc. (ISQua).

Question 33

The provision by an independent body of written assurance (a certificate)
that the product, service or system in question meets specific requirements.

Answer 33

CERTIFICATION

Question 34

An international nongovernmental organization made up of national
standards bodies; it develops and publishes a wide range of proprietary, industrial,
and commercial standards and is comprised of representatives from various
national standards organizations

Answer 34

INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO)

Question 35

it derives from
the ancient Greek word ísos, meaning

Answer 35

equal or equivalent.

Question 36

(ISO) was founded in

Answer 36

1947

Question 37

ISO does perform certification
and develop International Standards. True or False

Answer 37

False