Module 5 Flashcards
focus on management system used by the agency to deliver
care
Structure standard
desirable sets of conditions and performance necessary to ensure
quality of nursing care services.
Standards
a predetermined level of excellence that serves as a guide for practice.
Standards
used by the agency to deliver
care, which includes:
Number of nursing personnel
Their education
Personal and professional qualities and proficiencies
Physical facilities and equipment
decisions and actions of the nurse relative to the nursing
process necessary to provide good nursing care: - ADPIE
Process standard
- measures the result of care provided and satisfaction of
those served including members of the nursing and health team.
Outcome standard
Part of the ______ process in management is _______
Controlling, discipline
In the present,
discipline meant rigid obedience to rules and regulations, the violation of which
resulted in punitive actions. T or F
False
Today, _____________ is regarded as a constructive and effective means by which
employees take personal responsibility for their own performance and behavior.
This is termed as ____________.
discipline, self discipline
Some factors that influence self-discipline are:
1. A __________________ to the vision, philosophy, goals, and objectives of the
institution.
2. ________ that govern the practice of all professionals and their respective Codes of
Conduct.
3. _________________ the rules and regulations of the_________.
4. An atmosphere of _________________ and ____________.
- strong commitment
- Laws
3.Understanding, agency - Mutual trust and confidence
Disciplinary action should be progressive in nature such as:
- Counselling and Oral Warning
- Written warning
- Suspension
- Dismissal
Any employee charged for breach of the rules and regulations, policies,
norms of conduct shall be given due process.
DISCIPLINARY ACTION
A control process in which employee’s performance is evaluated against
standards.
PERFORMANCE APPRAISAL/EVALUATION
It is the most valuable tool in controlling human resources and productivity.
PERFORMANCE APPRAISAL/EVALUATION
PURPOSE OF PERFORMANCE APPRAISAL
a. Determine ____________ and __________
b. Identify unsatisfactory employees for ________________
c. Select ____________________
e. Determine ________________ needs of employees.
f. Improve the performance of work groups by examining, improving, correcting
interrelationships between members.
g. Improve communication between supervisors and employees and reach an
understanding on the objectives of the job.
h. Establish standards of supervisory performance.
i. Discover the aspirations of employees and reconcile these with the goals of the
institution.
j. Provide “employee recognition” for accomplishments.
k. Inform employees “where they stand”
a. salary standards and merit increases
b. demotion or termination
c .qualified individuals for promotion or transfer
e. training and developmental
The appraiser writes a paragraph or more about the worker’s strengths,
weaknesses, and potentials.
ESSAY
A compilation of all nursing performances expected of a worker. The
appraiser marks the appropriate column whether the worker does or does not show
the desired behavior.
CHECKLIST
The evaluator ranks the employees according to how he or she fared with
co-workers with respect to certain aspects of performance or qualifications.
RANKING
Includes a series of items representing the different tasks or activities in the
nurses’ job description.
RATING SCALES
The evaluator is asked to choose the statement that best describes the nurse
being evaluated.
FORCED-CHOICE COMPARISON
The anecdotal record describes the nurse’s experience with a group or a
person, or in validating technical skills and interpersonal relationships.
ANECDOTAL RECORDING
– “degree of excellence”
Quality
“formal guarantee of degree of excellence”
Assurance
PRINCIPLES UNDERLYING QUALITY ASSURANCE EFFORTS
1. All health professionals should c
- There should be
- The ability to achieve
- Reorganization
- All health professionals should collaborate in the effort to measure and improve
care. - There should be focus on critical factors such as functions and activities that
promise to yield the greatest health and financial benefits. - The ability to achieve nursing objectives depends upon the optimal functioning
of the entire nursing process and its effective monitoring. - Reorganization in the formal organizational structure may be required.
