MODULE 4 - Communication for Various Purposes

Question 1

focus on the messages being received.

Answer 1

Develop your listening skills

Question 2

both those that you send and receive to be able to respond immediately.

Answer 2

Pay attention to non-verbal messages

Question 3

make sure that your message is presented in such a way that it sounds familiar, encouraging and positive.

Answer 3

Use positive language

Question 4

recognize that is difficult to retract words once they have been said.

Answer 4

Think before you speak

Question 5

improve your weakest points and maintain and sustain your strongest points.

Answer 5

Finally, ask your teachers, deans or school officials, including your classmates what your strongest or weakest communication skills are.

Question 6

The ____________ is the most common type of speech. As a speaker using this speech, you need to educate or expose your audience to things or information they are not aware of or they need to know more about.

Answer 6

speech to inform

Question 7

The ______________ is usually short just to give the audience an enjoyable and relaxing experience. You can use humorous stories and anecdotes relevant to the occasion. You can also use visual aids to augment your presentation.

Answer 7

speech to entertain

Question 8

Do not delve into sensitive issues like politics, gender, or religion. Remember that your audience is diverse, so be sensitive.

Answer 8

Choose a light topic

Question 9

Be confident about you story. Look at the reaction of your audience and adjust your speech accordingly. Make use of the current atmosphere and involve your audience in your story.

Answer 9

Enjoy the moment

Question 10

Use vivid words to communicate what you really want your audience to imagine.

Answer 10

Visualize the story in your head

Question 11

Make sure you add some twists in your story before ending. This needs proper timing. The twist can make or break your speech, so be careful.

Answer 11

Surprise your audience

Question 12

Steps that can guide you in writing and delivering an entertaining speech.

Answer 12

-Choose a light topic
-Enjoy the moment
-Visualize the story in your head
-Surprise your audience

Question 13

The _________ aims to influence the thinking or behaviour of its audience. It is the most challenging speech to write and deliver because you need to organize your speech in a way that is acceptable to your audience without threatening of forcing them.

Answer 13

speech to persuade

Question 14

“the act of influencing someone to do something or to change their mind”

Answer 14

Persuasion

Question 15

“tell the audience what you are going to tell them”

Answer 15

Introduction

Question 16

“tell them”

Answer 16

Main body

Question 17

“tell them what you have told them”

Answer 17

Conclusion

Question 18

This purpose of communication is factual, accurate, and unbiased.

Answer 18

Informative Communication

Question 19

Five structures to choose from when writing informative communication:

Answer 19

-Cause and effect
-Comparison and contrast
-Order or sequence
-Problem-solution
-Definition

Question 20

is the process of convincing people to change their attitude towards an issue and believe your ideas.

Answer 20

Persuasion

Question 21

also called oratory or oration, has traditionally meant the act of speaking face to face to a live audience.

Answer 21

Public speaking

Question 22

is a presentation given, live before a crowd of people.

Answer 22

Public speaking

Question 23

Effective workplace communication is important in companies with workplace diversity. Good communication skills help to reduce the barriers erected because of language and cultural differences.

Answer 23

Helps with Diversity

Question 24

With global business transaction continually increasing, the need for effective communication to meet global demands is also increasing. Managers and employees must know how to effectively communicate with the company’s international counterparts.

Answer 24

Global Business Transaction Increases

Question 25

Effective communication in the workplace helps employees and managers form highly efficient teams. Employees are able who trust each other and management. Effective communication reduces unnecessary competition within departments and helps employees work together harmoniously.

Answer 25

Team Building

Question 26

An improvement in employee morale can result from effective communication. Although pay is a concern for many workers, it is not their only concern. Employees appreciate good communication coming from management. It produces a healthy work environment.

Answer 26

Employee Morale

Question 27

Research has shown that effective lateral and work group communication leads to an improvement in overall company performance.

Answer 27

Workplace communication improves worker productivity.

Question 28

This type of communication is when information flows upward in an organization and usually consists of feedback. If bosses or managers are able to listen to employees and respond, this leads to an increase in employee job satisfaction.

Answer 28

Upward communication

Question 29

which is information flowing down from superiors or managers to direct reports.

Answer 29

Downward communication

Question 30

is a letter from one company to another, or such organizations and their customers, clients, or other external parties. The overall style of letter depends on the relationship between the parties concerned.

Answer 30

Business Letters

Question 31

is a written message that is typically used in a professional setting. Commonly abbreviated “memo,” these messages are usually brief and are designed to be easily and quickly understood. Memos can thus communicate important information efficiently in order to make dynamic and effective changes.

Answer 31

Memos

Question 32

also known as minutes of meeting (abbreviation MoM), protocols or, informally, notes, are the instant written record of a meeting or hearing . They typically describe the events of the meeting and may include a list of attendees, a statement of the activities considered by the participants, and related responses or decisions for the activities.

Answer 32

Minutes

Question 33

may be created during the meeting by a typist or court reporter, who may use shorthand notation and then prepare the minutes and issue them to the participants afterwards.

Answer 33

Minutes

Question 34

is a form to document all workplace illnesses, injuries, near misses and accidents. An incident report should be completed at the time an incident occurs no matter how minor an injury is.

Answer 34

Incident Reports

Question 35

is an application document you pair with your resume that explains why you want a particular job, and why you think you’re the right person for that job.

Answer 35

Cover Letter

Question 36

is a short written summary of a person’s career, qualifications, and education.

Answer 36

Curriculum Vitae

Question 37

is a structured conversation where one participant asks questions, and the other provides answers.

Answer 37

Interview