Module 4

Question 1

Without a happy and satisfied customer,
businesses cannot __________

Answer 1

Exist and Thrive

Question 2

Once we determine our customers, ____ ________________ will follow.

Answer 2

our stakeholders.

Question 3

How we ________ to the customer can make all the
difference.

Answer 3

Listen

Question 4

Six Sigma projects, lacking in CTS’s, are _____________.

Answer 4

Inefficient

Question 5

In a QFD, a competitive analysis is used to ______________.

Answer 5

Locate and define gaps.

Question 6

The technical product requirements are the
_________.

Answer 6

How’s

Question 7

The roof of the house of quality contains ____________.

Answer 7

Correlations between technical requirements.

Question 8

What ways can you get the Voice of the Customer?

Answer 8

All of these

Question 9

Question 2
For the QFD, each technical requirement will be pursued based on

Answer 9

the highest weighed score

Question 10

Customers include all except

Answer 10

competitors

Question 11

The four categories for correlations on technical requirements include all except

Answer 11

Strong influence

Question 12

The roof of the House of Quality is where we

Answer 12

Correlate technical descriptors

Question 13

Our journey for developing CTS’s begins with the ____.

Answer 13

VOC

Question 14

In a QFD, the CTS’s are the ______.

Answer 14

What’s

Question 15

Question 8
Distinguishing between internal and external customers helps us best define who our __________ are for the purposes and communication and buy-in.

Answer 15

Stakeholders

Question 16

The boundary of process is determined by the ___________.

Answer 16

Identity of the customer

Question 17

The roof of the house of quality establishes the correlations between the.

Answer 17

Technical requirements

Question 18

Customers can exist only externally.

Answer 18

False

Question 19

The charter begins with ___________.

Answer 19

a problem statement

Question 20

Benefits of the project are derived from ___________.

Answer 20

the goals

Question 21

We gather all the facts and information you can
about a problem so that we can know

Answer 21

if the project is worthwhile

Question 22

Types of formal communication include all of the following, except

Answer 22

discussions in the hallway

Question 23

A vested interest makes top management less motivated to help remove barriers

Answer 23

False

Question 24

A project closure meeting is a

Answer 24

review the documentation and accomplishments

Question 25

Which of the following describes the Problem Statement?

Answer 25

Unwanted situation that needs to be overcome

Question 26

What is the term that describes a limitation or a boundary of a project?

Answer 26

The scope

Question 27

Who should you communicate your project with?

Answer 27

you, stakeholders, project team, and top management

Question 28

What may happen if you don’t negotiate resources and secure commitments from team members?

Answer 28

Project could fail

Question 29

Project Documentation minimizes misunderstandings and promotes accountability

Answer 29

True

Question 30

The first element of a project charter is

Answer 30

The problem statement

Question 31

Sometimes, the sponsor and stakeholder will ask for ___________of accomplishments as another piece of input

Answer 31

an independent assessment.

Question 32

When generating a purpose, It is important to try and narrow down the issues by asking questions.

Answer 32

True

Question 33

The scope of a project can never be changed

Answer 33

False