Module 4 Flashcards
Voice of the Customer
Without a happy and satisfied customer,
businesses cannot __________
Exist and Thrive
Once we determine our customers, ____ ________________ will follow.
our stakeholders.
How we ________ to the customer can make all the
difference.
Listen
Six Sigma projects, lacking in CTS’s, are _____________.
Inefficient
In a QFD, a competitive analysis is used to ______________.
Locate and define gaps.
The technical product requirements are the
_________.
How’s
The roof of the house of quality contains ____________.
Correlations between technical requirements.
What ways can you get the Voice of the Customer?
All of these
Question 2
For the QFD, each technical requirement will be pursued based on
the highest weighed score
Customers include all except
competitors
The four categories for correlations on technical requirements include all except
Strong influence
The roof of the House of Quality is where we
Correlate technical descriptors
Our journey for developing CTS’s begins with the ____.
VOC
In a QFD, the CTS’s are the ______.
What’s
Question 8
Distinguishing between internal and external customers helps us best define who our __________ are for the purposes and communication and buy-in.
Stakeholders
The boundary of process is determined by the ___________.
Identity of the customer
The roof of the house of quality establishes the correlations between the.
Technical requirements
Customers can exist only externally.
False
The charter begins with ___________.
a problem statement
Benefits of the project are derived from ___________.
the goals
We gather all the facts and information you can
about a problem so that we can know
if the project is worthwhile
Types of formal communication include all of the following, except
discussions in the hallway
A vested interest makes top management less motivated to help remove barriers
False
A project closure meeting is a
review the documentation and accomplishments
Which of the following describes the Problem Statement?
Unwanted situation that needs to be overcome
What is the term that describes a limitation or a boundary of a project?
The scope
Who should you communicate your project with?
you, stakeholders, project team, and top management
What may happen if you don’t negotiate resources and secure commitments from team members?
Project could fail
Project Documentation minimizes misunderstandings and promotes accountability
True
The first element of a project charter is
The problem statement
Sometimes, the sponsor and stakeholder will ask for ___________of accomplishments as another piece of input
an independent assessment.
When generating a purpose, It is important to try and narrow down the issues by asking questions.
True
The scope of a project can never be changed
False
