Module 4

Question 1

face-to-face contact between guests and a hotel

Answer 1

GUEST REGISTRATION

Question 2

is when a guest enters certain identifying details in a book

Answer 2

Registration

Question 3

are carried out before the arrival of guests in a hotel to speed up the check-in process

Answer 3

Pre-registration activities

Question 4

It details the number and names
of expected guests to arrive

Answer 4

Preparing the arrival list

Question 5

It is based on expected arrivals, departures

Answer 5

Calculating room availability.

Question 6

is done for guests with guaranteed reservations

Answer 6

Room blocking

Question 7

refers to informing the housekeeping of the usual amenities in the room of the guests with special instructions

Answer 7

Amenity setup

Question 8

provides information on the state of occupancy and cleanliness of the guestrooms daily.

Answer 8

Room Status

Question 9

is pre-printed with available details and kept aside, ready for guest arrival.

Answer 9

guest registration card (GRC)

Question 10

It is for guests on a plan where meals are included in the room

Answer 10

Preparing meal coupons.

Question 11

standard time for checking city hotels

Answer 11

three (3) to five (5) minutes

Question 12

standard time for checking resort hotels.

Answer 12

10-15 minutes

Question 13

updates the room status report and the guest account

Answer 13

Post-Registration Activities

Question 14

is a detailed record of expenses

Answer 14

Guest Folio