Module 3: Developing and Motivating People Flashcards

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1
Q

Involves acquiring tacit and explicit knowledge

A

Learning

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2
Q

The systematic process of providing employees with the competencies required to do their current job

A

Training

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3
Q

True of False: Training is a lifelong process

A

False: Learning is a lifelong process

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4
Q

True or False: Development is longer than training

A

True

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5
Q

Refers to learning interventions that make people better; it is a strategic tool for an organization’s continuing growth, productivity, and ability to retain valuable employees

A

Development

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6
Q

What is the generic, systematic framework trainers used for training?

A

the ADDIE model

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7
Q

What does the ADDIE model consists of?

A

Analysis, Design, Development, Implementation, Evaluation

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8
Q

This is done to identify performance gaps, issues, and needs

A

Organization analysis

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9
Q

These are created to address identified organization gaps

A

Organization development interventions

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10
Q

This is a condensed version of the ADDIE model

A

Four Phase Model

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11
Q

What does the condensed ADDIE model consist of?

A

Needs Analysis, Forming Learning Objectives, Delivery, and Evaluation

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12
Q

This is the process by which an organization’s HRD needs are identified and articulated

A

Needs Analysis / Assessment

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13
Q

Needs assessment can be identified from these three levels

A

Organization analysis, Job analysis, Person analysis

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14
Q

When is training usually needed?

A

Only when the employee has never been able to do the identified ability

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15
Q

What are the sources of needs assessment data?

A

Superiors, Peers, Customers, and Subordinates

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16
Q

What are the four different learning and development interventions?

A

Formal education, Assessment, Experiences, and Interpersonal relationships

17
Q

What is the difference between mentoring and coaching

A

Coaching is more formal, short-term, and focused on specific development areas/issues

18
Q

What are the five levels of evaluation?

A

Reaction, Learning, Behavior, Results, and ROI

19
Q

What are primary measures of improvement?

A

Time savings, Cost savings, Output increases, and Quality improvement

20
Q

What are intangible measures of improvement?

A

Employee attitudes, Team measures, Employee withdrawal, and Customer attitudes

21
Q

What are the four different categories of theories of motivation?

A

NBCJ: Needs, Behavior-based, Cognitive, and Job design

22
Q

What are the different Needs Theories of Motivation?

A

Maslow’s Hierarchy of Needs, Alderfer’s ERG, and McClelland’s APA

23
Q

What are the different Behavior-based Theories of Motivation?

A

Reinforcement Theory and Locke’s Goal Setting Theory

24
Q

What are the different Cognitive Theories of Motvation?

A

Adam’s Equity Theory and Vroom’s Expectancy

25
Q

What are the different Job Design Theories of Motivation?

A

Herzberg’s Two-Factor Principles Theory and Job Characteristics Model

26
Q

What are the five factors in the Job Characteristics Model?

A

Skill variety, Task identity, Task significance, Autonomy, and Feedback

27
Q

Refers to the monetary and nonmonetary rewards provided by companies to attract, motivate, and retain empoyees

A

Total rewards

28
Q

Most common forms of direct compensation

A

Base pay and Variable pay

29
Q

Two categories of base pay

A

Hourly wage and Salary

30
Q

This form of compensation is linked directly to performance

A

Variable pay

31
Q

What are the two compensation philosophies?

A

Entitlement and Performance