Module 3

Question 1

What are the tasks HR assists with?

Answer 1

– Recruitment
– Legal compliance
– Safety and health
– Labor relations
– Compensation
– Selection
– Orientation
– Training
– Performance evaluation

Question 2

Line Manager Duties

Answer 2

– Determining position requirements for each job
– Making final employee-selection decisions
– Providing departmental- specific orientation
– Initiating on-going training
– Performance evaluation
– Scheduling
– Discipline

Question 3

HR personnel assist in hotel operations by

Answer 3

– Implementing legal policies and tactics to effectively
recruit, select, motivate, and retain staff members
– Developing and delivering orientation, safety, security,
supervisory, and some departmental-specific training
programs
– Developing and communicating equitable and fair HR
policies to all employees while protecting the rights of
the hotel
– Interpreting, implementing, and enforcing the ever-
increasing body of laws and regulations that affect
people at work
– Helping to maintain appropriate standards of work-life
quality and ethical business policies and practices

Question 4

Job Descriptions

Answer 4

– A list of tasks that an employee working in a specific
position must be able to effectively perform.

Question 5

Job Specifications

Answer 5

A list of personal qualities judged necessary for
successful performance of the tasks required by the job
description.

Question 6

Selection Tools

Answer 6

Bona Fide Occupational Qualifications
 Qualifications: to perform a job that are judged reasonably
necessary to safely or adequately perform all tasks within the
job
 Education Or Certification Requirements
 Language Skills
 Previous Experience
 Minimum Age Requirements
 Physical Attributes
 Licensing
– Employment Applications
– Employment Interviews
– Employment Testing
– Background checks
– References

Question 7

Selection Issues

Answer 7

– Civil Rights Act of 1964
 Prohibits discrimination based on race, color, sex, religion,
national origin, disability, and genetic information
– Americans with Disabilities Act(ADA)
 Prohibits discrimination against job candidates with disabilities
– Age Discrimination in Employment Act (ADEA)
 Protects individuals age 40 and older
 Applies to employers with 20 or more staff members
– Immigration Reform and Control Act (IRCA)
 Prohibits hiring illegal immigrants
 Form I-9 developed by INS must be completed
– Fair Labor Standards Act (FLSA)
 Protects young workers from employment interfering with
education or that is potentially hazardous to their health

Question 8

Employment Agreement

Answer 8

– A document specifying the terms of the work
relationship between the employer and employee that
indicates the rights and obligations of both parties.

Question 9

Legal issues related to employment include

Answer 9

– Sexual Harassment
– Family and Medical Leave Act (FMLA)
– Compensation
– Employee Performance
– Unemployment Issues
– Employment Records

Question 10

Family and Medical Leave Act (FMLA)

Answer 10

Hotels who employ 50 or more staff must provide up to
12 weeks of unpaid leave to an employee for:
- Child birth
- Adoption of a child
- Foster care of a child
- Serious illness of an employee
- Serious illness of an immediate family member

Question 11

Compensation

Answer 11

– The Fair Labor Standards Act (FLSA) establishes
minimum wage, overtime work rates, and equal pay
regardless of gender.
– An exception from minimum wage and overtime pay for
staff employed as bonafide executive and
administrative employees (among others).

Question 12

Orientation Goals

Answer 12

– To reduce new employee anxiety
– To improve morale and reduce turnover
– To provide consistency
– To develop realistic expectations

Question 13

Orientation Programs Address

Answer 13

– An overview of the hotel
– Important policies and procedures
– Compensation, fringe benefits, and pay periods
– Safety and security concerns
– Employee and union relations
– Property tours
– Specific topics related to the hotel

Question 14

Compensation

Answer 14

All financial and nonfinancial rewards given to
managers and non-management staff members in
return for their work

Question 15

Direct Compensation

Answer 15

– Salaries
– Bonuses
– Wages
– Commissions

Question 16

Managing a Benefits Program

Answer 16

– Determine objectives
– offer competitive benefits
– Facilitate discussions with employees
– Communicate the “benefit” of benefits
– Monitor Costs

Question 16

Indirect Compensation

Answer 16

– Health Insurance
– Paid Vacation

Question 17

other human resource activities

Answer 17

• Protecting the safety and health of employees
• Improving work quality
• Succession planning
• Professional Development Activities
• Cultural Diversity Initiatives
• Quality Improvement Programs

Question 18

HR assistance for health-related activities can
include:

Answer 18

– Developing and selecting programs to help employees
cope with stress
– Developing procedures applicable to workplace
violence
– Communicating updated information about HIV in the
workplace
– Providing information about cumulative trauma
disorders

Question 19

steps in the succession planning process

Answer 19

Step 1
– Identifying positions to be addressed in the succession
planning process
– Considering the hotel’s vision
– Assessing future requirements for meeting the guests’
needs
* Step 2
– Determining competencies and other talents required
over the long term
– Basing professional development decisions on talent
needs
* Step 3
– Determining current staff members for training to meet
competencies
* Step 4
– Recruitment of external staff and training them for the
responsibilities of future positions
* Step 5
– Planning and implementing the necessary professional
development programs
– Develop plans for affected staff
* Step 6
– On-going monitoring and revisions in professional
development plans

Question 20

Profit formula

Answer 20

Revenue (Sales) – Expense (Costs) = Profits

Question 21

Front-Office Accounting

Answer 21

– The process of summarizing and reporting financial
transactions occurring at the front desk.

Question 22

Back-Office Accounting

Answer 22

– The process of summarizing and documenting the
financial activity of the entire hotel.

Question 23

Certified Public Accountant (CPA)

Answer 23

– A professional designation given to an individual who
has passed a qualifying examination related to
accounting practices and principles.

Question 24

Controller

Answer 24

An individual (or department) responsible for
maintaining the back-office accounting systems.

Question 25

Generally Accepted Accounting Principles

Answer 25

Standards and procedures for preparing business
financial statements to ensure uniformity

Question 26

The main responsibility of a controller is to
oversee the bookkeeping and accounting
functions, which includes

Answer 26

– Development of the systems needed to accurately
collect and report financial information
– Analyze financial information
– Make finance-related recommendations

Question 27

Centralized Accounting System

Answer 27

A financial management system that collects
accounting data from an individual hotel(s), then
combines and analyzes the data at a different (central)
site.

Question 28

Decentralized Accounting System

Answer 28

A financial management system that collects
accounting data from an individual hotel site and
combines and analyzes the data at the same site.

Question 29

The controller manages

Answer 29

– Revenue Forecasts
– Budgets
– Internal controls and reports
– Financial statement preparation and analysis
– Audits

Question 30

what are some examples of revenue forecasts

Answer 30

• Revenue Generation Sources
• Transient guest rooms
• Guest laundry
• In-room movies
• Telecommunications
• Food
• Beverage
• Business centers
• Meeting and conference room rentals
• Group guest rooms
• Tennis/Pro shop
• Golf course/Pro shop
• Health club/Spa
• Casino/Gaming outlets
• Retail outlets
• Salons (Barbershops/Beauty parlors)
• Parking garage

Question 31

The development of budgets assists hotels by

Answer 31

– Allowing management to anticipate and prepare for
future business conditions.
– Providing a communication channel whereby the
hotel’s objectives are passed along to its various
departments.
– Encouraging department managers in the preparation
of the budget to establish their own operating
objectives and evaluation techniques and tools.
– Providing the GM with reasonable estimates of future
expense levels and serving as a tool for determining
future room rates and other price structures.
– Helping the controller and GM to periodically carry out
a self-evaluation of the hotel and its progress toward
achieving its financial objectives

Question 32

long-range budget

Answer 32

– 2-5 year period
– Useful for long-term planning, considering wisdom of
debt financing, refinancing, and scheduling of capital
expenditures.

Question 33

annual budgets

Answer 33

• coincides with the calendar year
• more detailed and less fluctuation

Question 34

Monthly Budgets

Answer 34

– Helps determine whether a business is maintaining
progress toward the goals developed in its annual
budget
– Great for seasonal hotels or hotels whose revenue and
expenditures vary greatly depending on the time
(season) of the year the hotel is operating

Question 34

Accounts Payable

Answer 34

– The sum total of all current invoices owed by the hotel
to its vendors for credit purchases made by the hotel.

Question 35

Four major concerns in AP systems are:

Answer 35

– Payment of proper amounts
– Payments made in a timely manner
– Payment records properly maintained
– Payment totals assigned to appropriate departments

Question 36

Coding

Answer 36

The process of assigning incurred costs to predetermined cost
centers or departmental expense categories.

Question 37

Daily Operating Statistics

Answer 37

– Manager’s Daily Sales Report
 An accurate recap of the prior day’s rooms, Food and
Beverage, and other departmental revenues
– Property Management System (PMS)
 The computerized system used by the hotel to manage its
rooms revenue, room rates, room assignments, and
reservations, as well as other selected guest service functions.

Question 38

Detailed Room Revenue Statistics

Answer 38

– Night Auditor
 The individual who performs the daily review and summary of
guest transactions recorded at the front desk.
– Guests’ payment card charges
– The amount of cash on hand
– Revenue sales totals
– Detailed room revenue statistics
– Allowances and adjustments

Question 39

Allowances and Adjustments

Answer 39

The reductions in sales revenue credited to guests because of
errors made when recording sales or to appease a guest for
property shortcomings.

Question 40

Detailed room revenue report includes

Answer 40

• Rooms available
• Total rooms occupied
• Rooms occupied by guest type
• Occupancy percent
• Total ADR
• ADR by guest type
• Total RevPar

Question 41

assets formula

Answer 41

liabilities plus owners equity