Module 3 Flashcards
What are the tasks HR assists with?
– Recruitment
– Legal compliance
– Safety and health
– Labor relations
– Compensation
– Selection
– Orientation
– Training
– Performance evaluation
Line Manager Duties
– Determining position requirements for each job
– Making final employee-selection decisions
– Providing departmental- specific orientation
– Initiating on-going training
– Performance evaluation
– Scheduling
– Discipline
HR personnel assist in hotel operations by
– Implementing legal policies and tactics to effectively
recruit, select, motivate, and retain staff members
– Developing and delivering orientation, safety, security,
supervisory, and some departmental-specific training
programs
– Developing and communicating equitable and fair HR
policies to all employees while protecting the rights of
the hotel
– Interpreting, implementing, and enforcing the ever-
increasing body of laws and regulations that affect
people at work
– Helping to maintain appropriate standards of work-life
quality and ethical business policies and practices
Job Descriptions
– A list of tasks that an employee working in a specific
position must be able to effectively perform.
Job Specifications
A list of personal qualities judged necessary for
successful performance of the tasks required by the job
description.
Selection Tools
Bona Fide Occupational Qualifications
Qualifications: to perform a job that are judged reasonably
necessary to safely or adequately perform all tasks within the
job
Education Or Certification Requirements
Language Skills
Previous Experience
Minimum Age Requirements
Physical Attributes
Licensing
– Employment Applications
– Employment Interviews
– Employment Testing
– Background checks
– References
Selection Issues
– Civil Rights Act of 1964
Prohibits discrimination based on race, color, sex, religion,
national origin, disability, and genetic information
– Americans with Disabilities Act(ADA)
Prohibits discrimination against job candidates with disabilities
– Age Discrimination in Employment Act (ADEA)
Protects individuals age 40 and older
Applies to employers with 20 or more staff members
– Immigration Reform and Control Act (IRCA)
Prohibits hiring illegal immigrants
Form I-9 developed by INS must be completed
– Fair Labor Standards Act (FLSA)
Protects young workers from employment interfering with
education or that is potentially hazardous to their health
Employment Agreement
– A document specifying the terms of the work
relationship between the employer and employee that
indicates the rights and obligations of both parties.
Legal issues related to employment include
– Sexual Harassment
– Family and Medical Leave Act (FMLA)
– Compensation
– Employee Performance
– Unemployment Issues
– Employment Records
Family and Medical Leave Act (FMLA)
Hotels who employ 50 or more staff must provide up to
12 weeks of unpaid leave to an employee for:
- Child birth
- Adoption of a child
- Foster care of a child
- Serious illness of an employee
- Serious illness of an immediate family member
Compensation
– The Fair Labor Standards Act (FLSA) establishes
minimum wage, overtime work rates, and equal pay
regardless of gender.
– An exception from minimum wage and overtime pay for
staff employed as bonafide executive and
administrative employees (among others).
Orientation Goals
– To reduce new employee anxiety
– To improve morale and reduce turnover
– To provide consistency
– To develop realistic expectations
Orientation Programs Address
– An overview of the hotel
– Important policies and procedures
– Compensation, fringe benefits, and pay periods
– Safety and security concerns
– Employee and union relations
– Property tours
– Specific topics related to the hotel
Compensation
All financial and nonfinancial rewards given to
managers and non-management staff members in
return for their work
Direct Compensation
– Salaries
– Bonuses
– Wages
– Commissions
Managing a Benefits Program
– Determine objectives
– offer competitive benefits
– Facilitate discussions with employees
– Communicate the “benefit” of benefits
– Monitor Costs
Indirect Compensation
– Health Insurance
– Paid Vacation
other human resource activities
- Protecting the safety and health of employees
- Improving work quality
- Succession planning
- Professional Development Activities
- Cultural Diversity Initiatives
- Quality Improvement Programs
HR assistance for health-related activities can
include:
– Developing and selecting programs to help employees
cope with stress
– Developing procedures applicable to workplace
violence
– Communicating updated information about HIV in the
workplace
– Providing information about cumulative trauma
disorders
steps in the succession planning process
Step 1
– Identifying positions to be addressed in the succession
planning process
– Considering the hotel’s vision
– Assessing future requirements for meeting the guests’
needs
* Step 2
– Determining competencies and other talents required
over the long term
– Basing professional development decisions on talent
needs
* Step 3
– Determining current staff members for training to meet
competencies
* Step 4
– Recruitment of external staff and training them for the
responsibilities of future positions
* Step 5
– Planning and implementing the necessary professional
development programs
– Develop plans for affected staff
* Step 6
– On-going monitoring and revisions in professional
development plans
Profit formula
Revenue (Sales) – Expense (Costs) = Profits
Front-Office Accounting
– The process of summarizing and reporting financial
transactions occurring at the front desk.
Back-Office Accounting
– The process of summarizing and documenting the
financial activity of the entire hotel.
Certified Public Accountant (CPA)
– A professional designation given to an individual who
has passed a qualifying examination related to
accounting practices and principles.
Controller
An individual (or department) responsible for
maintaining the back-office accounting systems.
Generally Accepted Accounting Principles
Standards and procedures for preparing business
financial statements to ensure uniformity
The main responsibility of a controller is to
oversee the bookkeeping and accounting
functions, which includes
– Development of the systems needed to accurately
collect and report financial information
– Analyze financial information
– Make finance-related recommendations
Centralized Accounting System
A financial management system that collects
accounting data from an individual hotel(s), then
combines and analyzes the data at a different (central)
site.
Decentralized Accounting System
A financial management system that collects
accounting data from an individual hotel site and
combines and analyzes the data at the same site.
The controller manages
– Revenue Forecasts
– Budgets
– Internal controls and reports
– Financial statement preparation and analysis
– Audits
what are some examples of revenue forecasts
- Revenue Generation Sources
- Transient guest rooms
- Guest laundry
- In-room movies
- Telecommunications
- Food
- Beverage
- Business centers
- Meeting and conference room rentals
- Group guest rooms
- Tennis/Pro shop
- Golf course/Pro shop
- Health club/Spa
- Casino/Gaming outlets
- Retail outlets
- Salons (Barbershops/Beauty parlors)
- Parking garage
The development of budgets assists hotels by
– Allowing management to anticipate and prepare for
future business conditions.
– Providing a communication channel whereby the
hotel’s objectives are passed along to its various
departments.
– Encouraging department managers in the preparation
of the budget to establish their own operating
objectives and evaluation techniques and tools.
– Providing the GM with reasonable estimates of future
expense levels and serving as a tool for determining
future room rates and other price structures.
– Helping the controller and GM to periodically carry out
a self-evaluation of the hotel and its progress toward
achieving its financial objectives
long-range budget
– 2-5 year period
– Useful for long-term planning, considering wisdom of
debt financing, refinancing, and scheduling of capital
expenditures.
annual budgets
- coincides with the calendar year
- more detailed and less fluctuation
Monthly Budgets
– Helps determine whether a business is maintaining
progress toward the goals developed in its annual
budget
– Great for seasonal hotels or hotels whose revenue and
expenditures vary greatly depending on the time
(season) of the year the hotel is operating
Accounts Payable
– The sum total of all current invoices owed by the hotel
to its vendors for credit purchases made by the hotel.
Four major concerns in AP systems are:
– Payment of proper amounts
– Payments made in a timely manner
– Payment records properly maintained
– Payment totals assigned to appropriate departments
Coding
The process of assigning incurred costs to predetermined cost
centers or departmental expense categories.
Daily Operating Statistics
– Manager’s Daily Sales Report
An accurate recap of the prior day’s rooms, Food and
Beverage, and other departmental revenues
– Property Management System (PMS)
The computerized system used by the hotel to manage its
rooms revenue, room rates, room assignments, and
reservations, as well as other selected guest service functions.
Detailed Room Revenue Statistics
– Night Auditor
The individual who performs the daily review and summary of
guest transactions recorded at the front desk.
– Guests’ payment card charges
– The amount of cash on hand
– Revenue sales totals
– Detailed room revenue statistics
– Allowances and adjustments
Allowances and Adjustments
The reductions in sales revenue credited to guests because of
errors made when recording sales or to appease a guest for
property shortcomings.
Detailed room revenue report includes
- Rooms available
- Total rooms occupied
- Rooms occupied by guest type
- Occupancy percent
- Total ADR
- ADR by guest type
- Total RevPar
assets formula
liabilities plus owners equity
