Module 21–

Question 1

Internal factors
- internally focused activities are matters generally under the business’s control, including:

Answer 1

• internal operations
• marketing and sales
• financial management
• staffing and human resources
• customer service
• quality assurance

Question 2

External factors
- Externally focused activities are the activities that affect your business but are generally outside its control, including:

Answer 2

• supplier operations
• tenders and grants
• competitors
• politics
• the social and natural environment
• global trade
• financial markets

Question 3

The analysis of decision scenario has six distinct elements:

Answer 3

• identification of the required decision
• review or identification of options
• criteria selection
• criteria-based analysis
• recommended decision
• proposed actions

Question 4

The analysis of case evaluation scenario has six elements:

Answer 4

• identification of the subject
• criteria selection
• criteria-based analysis
• overall evaluation
• identification of contingencies
• recommended actions

Question 5

The analysis of case problem-diagnosis has four elements:

Answer 5

• definition of the problem
• diagnosis through casual analysis
• overall diagnosis
• recommended actions