Module 2 - Systems and Design Thinking Flashcards
3 key elements to systems leadership
System itself (complexity/insight)
Community (coalition)
The individual (collaborative)
Systems thinking comes in…
- Collective mapping of system
- Clear framework of systems change (convene, look & learn, engage & energize, act with accountability, review & revise)
- Considers overall system and parts
- Provides basis for problem solving
3 components of systems thinking
- Systems have interconnections and components (there are synergies involved)
- We can draw inspo and insight from that which is similar and that which is diff
- Systems leadership
Emergent behaviour
Physical systems with people in them (throw it all together, let it work, see some behaviour that will emerge predicted or not)
Functionality vs. form
Functionality: purpose of thing, how it works, what it does
Form: shape and size of thing relevant to context
T/F: Overall behaviour of this society depends on interactions betw systems
T
T/F: Modelling the life cycle of a textile through a household will be the same for every household
F: diff houses will have diff incomes, # of people, lifestyles, resources, appliances, etc.
Example of a process engineering problem/Q:
Where should we take measurements in order to fully understand the prob?
Tradeoffs for implementing surveillance/monitoring tech in municipalities
- Faulty technology (failed/reduced number sensors = lower observability)
- Balance cost of project with area you want to cover (may be costly)
- Complexity of system for precise monitoring
- Lead time for data processing
- Need models that compensate for movements in other systems (ie. WW monitoring, when ppl are @ work vs. home)
- Biases in monitoring
- Are connecting systems (ie. wifi) reliable too? (have to account for these connections)
Models are only as good as ______
The data you give them (ie. if you train a model on specific circumstances, drastic changes in these circumstances mean the model won’t work well)
Balance equations arise often when:
We try to understand and model the world around us
Data can be collected _____ and _______, and in ______ and _______ frames
Spatially
Temporarily
Fixed
Moving
Many diagrams for systems thinking:
Recognize boundaries, flows, components
Systems may have matter, E, info, finances, people
Operations in systems: flows, storing, transformation, feedback control, exchange
Design thinking process
Empathize (observe)
Define (ID prob)
Ideate (how might we?)
Prototype (test assumptions)
Test
Worst things to do when it comes to design process
Fall in love with the idea
Build it out for 6 months for 100K (when it’s too late)
T/F: Design thinking is an entirely convergent way of thinking
F: Divergent and convergent, alternates throughout
Notion of Lean
Whatever you do, you should always be focused on creating value
Why is design thinking important?
Personal experience can blind
To free the mind, look at the world as it is, feeling the needs of others
3 components of empathy
Observe (users leading lives)
Immerse (others’ shoes)
Interact (interview users)
IDEO’s rules of brainstorming
Defer judgement
Encourage wild ideas
Build on ideas of others
Stay focused on topic
One conversation at a time
Be visual
Criteria for selecting your top ideas
Choose ones that are connected to the problem statement
Choose ones that are relevant to your user
Prototype = ?
Make you idea in physical form
Rules for prototyping (from Tom Chi @ Google)
- Fine quickest path to experience
- Doing is the best kind of thinking
- Use materials that move at the speed of thought to max rate of learning
