Module 2 Quiz Flashcards
Which of the following devices generally include a variety of integrated hardware such as a camera? (Select two.)
Laptop
Gaming console
Smartphone
Desktop computer
Server
Laptop and Smart phone
Which of the following devices would be the BEST option for a gamer?
Desktop computer
Smartphone
Server
Laptop
desktop computer
Which of the following is an example of computer hardware?
PowerPoint
Web browser
Microchip
App
Microchip
Abby needs a device that she can take to a client’s location and show presentations from. Which of the following devices would be the BEST option for her?
Server
Laptop
Desktop computer
Gaming console
Laptop
Which of the following is primarily operated by a touchscreen?
Network
Notebook
Tablet
Desktop
Tablet
Abby wants a high-end computer system for her home office that can be upgraded. Which of the following should she choose?
Network
Notebook
Tablet
Desktop
Desktop
Which of the following devices make use of a battery as its main power source? (Select two.)
Server
Desktop
Smartphone
Gaming console
Laptop
smartphone and laptop
Which of the following devices would be easiest to repair?
Laptop
Gaming console
Smartphone
Desktop computer
Desktop Computer
Which of the following is a disadvantage of notebook systems?
They are more expensive.
They require AC power.
Productivity apps are difficult to use.
The battery is difficult to replace.
They are quite expensive
Tina has accepted a position as a graphic designer. She wants a powerful device that she can connect multiple large screens to. Which device would be the BEST option for her?
Laptop
Desktop computer
Server
Smartphone
Desktop Computer
Becca is working on a program that will store data. The program will need quick access to data and data persistence is not important. Where should the data be stored?
In a database
In flash memory
In a flat file
In memory
In memory
Where are values the computer is directly working with at a particular moment in time stored?
On the CPU register
On the hard drive
On the CPU clock
On RAM
On the CPU register
Which of the following should be done before working on hardware in a computer system?
Ground yourself using an ESD wrist strap
Rub your feet on the carpet
Ensure the system is plugged in
Touch a plastic part of the case
Ground yourself using an ESD wrist strap
Which of the following components stores values in short-term memory?
Flash drive
Processor
Hard Drive
RAM
RAM
Which hardware component processes data?
CPU
SSD
RAM
HDD
CPU
Which of the following voltages from an ESD discharge would be the minimum to short a computer’s hardware components?
12 volts
100 volts
3.3 volts
5 volts
100 volts
Which CPU type would MOST LIKELY be found in a smartphone?
IA-64
x64
ARM
x86
ARM
Which of the following computer components is the MOST important part of any modern computer?
RAM
CPU
BIOS
NIC
CPU
Which of the following components converts AC to DC?
Surge protector
Voltage regulator
Power supply
Capacitor
Power supply
Which of the following is the term for a device (usually external to a computer) that is plugged into a computer’s communication port or connected wirelessly?
A plug-in
A flash drive
An attachment
A peripheral
A peripheral
Which of the following companies is a manufacturer of CPUs?
nVidia
DELL
Apple
intel
INTEL
You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.
Try a different USB cable.
Install a new USB controller card.
Make sure the USB device is plugged in properly.
Replace the USB device.
Make sure the USB device is plugged in properly.
The following refers to the software of a computer.
Monitor, video game controller, operating system, RAM
Internet browser, video game, operating system, RAM
Internet browser, video game controller, operating system, monitor
Monitor, internet browser, video game , operating system, RAM
Internet browser, video game, operating system, RAM
Which type of connector is commonly used for keyboards and mice?
USB
The following refers to the hardware of a computer.
Monitor, RAM, power cable, internet browser
Monitor, video game, internet browser, RAM
Monitor, video game controller, RAM, power cable
Monitor, operating system, RAM, power cable
Monitor, video game controller, RAM, power cable
Jeff has been asked to replace a monitor on a workstation. Which of the following device interfaces could he use to connect the new monitor?
DVI
USB
SSID
UPS
DVI
You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. Which of the following is the BEST step to try first?
Calibrate the battery
Plug in an external monitor
Replace the motherboard
Replace the video card
Plug in an external monitor
You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. After the installation, the system frequently crashes when you try to access the new device. Which of the following steps would MOST likely resolve this issue?
Remove and then reinstall the device.
Run the Add Legacy Hardware wizard and manually configure the device.
Download and install the latest driver from the manufacturer’s website.
the device itself.
Download and install the latest driver from the manufacturer’s website.
A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first? (Select two.)
Download and install the latest sound card drivers.
Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system.
Verify that the volume isn’t muted.
Replace the sound card with a known-good spare.
Verify that speakers are plugged into the correct jack and are powered on.
Verify that speakers are plugged into the correct jack and are powered on.
Verify that the volume isn’t muted.
Which of the following has the ability to store user data even if the power to the computer is off?
System memory
Firmware/BIOS
Cache memory
Hard drive
Hard drive
You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?
Hard disk
Optical
USB flash drive
SSD
Hard disk
If a folder exists on an NTFS partition, which permission is needed by a user who needs to set security permissions on the folder?
full Control
Write
Execute
Read
Full Control
Which of the following is NOT a long-term storage device?
RAM
Compact disc
Flash drive
Hard disk
RAM
Which of the following is not an advantage of SSDs over HDDs?
Small and light
Durable
Inexpensive
Low power consumption
Inexpensive
Which of the following are optical storage devices? (Select three.)
USB flash drive
HDD
BD
SDHC
SSD
CD
DVD
CD,BD,DVD
Which of the following stores data using microscopic light and dark spots?
RAM
Hard disk
Compact disc
Flash drive
Compact disc
Which of the following uses persistent memory chips to store data?
Flash drive
RAM
Hard disk
Compact disc
Flash drive
Which of the following divides a single physical disk into multiple logical drives called volumes?
Journaling
Partitioning
Defragmentation
Fragmentation
Partitioning
An employee submitted a support ticket stating that her computer will not turn on.
Which of the following troubleshooting steps should you take first? (Select two.)
Make sure the surge protector is turned on.
Make sure the keyboard and mouse are plugged in.
Use a multimeter to test the power supply.
Open the computer and replace the power supply.
Make sure the power cord is plugged into the wall.
Make sure the surge protector is turned on.
Make sure the power cord is plugged into the wall.
While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. Which of the following is the NEXT step the technician should perform?
Verify full system functionality and, if applicable, implement preventive measures
Document findings/lessons learned, actions, and outcomes
Establish a plan of action to solve the problem and identify potential effects
Implement the solution or escalate as necessary
Establish a plan of action to solve the problem and identify potential effects
The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?
Identify symptoms
Establish a plan of action
Duplicate the problem, if possible
Establish a theory of probable cause
Duplicate the problem, if possible
Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?
Test the theory to determine the cause
Establish a theory of probable cause
identify the problem
Establish a plan of action to solve the problem
Establish a theory of probable cause
Which of the following is often the hardest part of troubleshooting?
Reproducing the problem
Documenting findings
Asking the user questions
implementing a solution
Reproducing the problem
Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?
Document findings/lessons learned, actions, and outcomes
Implement the solution or escalate as necessary
Establish a plan of action to solve the problem and identify potential effects
Verify full system functionality and, if applicable, implement preventive measures
Document findings/lessons learned, actions, and outcomes
Which of the following problems would be the MOST difficult to troubleshoot?
Overheating, Intermittent problem, Software error, Hardware error
Intermittent problem
Which of the following would be the MOST LIKELY cause for a computer to perform sluggishly?
RAM,Power supply,Hard drive,CPU
HARDDRIVE
A computer has power, but there are no beeps and the computer does not boot. Which of the following would be the MOST LIKELY cause?
Outdated BIOS, No operating system installed, Hard drive failure, CPU failure
CPU failure
Which of the following is a top cause of motherboard failure?
Liquid damage, Physical damage, Corrupted BIOS, Incompatible chipset driver
Physical damage
