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Module 2 > Module 2 Quiz > Flashcards

Module 2 Quiz Flashcards

1
Q

Which of the following devices generally include a variety of integrated hardware such as a camera? (Select two.)

Laptop
Gaming console
Smartphone
Desktop computer
Server

A

Laptop and Smart phone

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2
Q

Which of the following devices would be the BEST option for a gamer?

Desktop computer
Smartphone
Server
Laptop

A

desktop computer

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3
Q

Which of the following is an example of computer hardware?

PowerPoint

Web browser

Microchip

App

A

Microchip

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4
Q

Abby needs a device that she can take to a client’s location and show presentations from. Which of the following devices would be the BEST option for her?

Server

Laptop

Desktop computer

Gaming console

A

Laptop

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5
Q

Which of the following is primarily operated by a touchscreen?

Network
Notebook
Tablet
Desktop

A

Tablet

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6
Q

Abby wants a high-end computer system for her home office that can be upgraded. Which of the following should she choose?

Network
Notebook
Tablet
Desktop

A

Desktop

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7
Q

Which of the following devices make use of a battery as its main power source? (Select two.)

Server
Desktop
Smartphone
Gaming console
Laptop

A

smartphone and laptop

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8
Q

Which of the following devices would be easiest to repair?

Laptop
Gaming console
Smartphone
Desktop computer

A

Desktop Computer

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9
Q

Which of the following is a disadvantage of notebook systems?

They are more expensive.

They require AC power.

Productivity apps are difficult to use.

The battery is difficult to replace.

A

They are quite expensive

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10
Q

Tina has accepted a position as a graphic designer. She wants a powerful device that she can connect multiple large screens to. Which device would be the BEST option for her?

Laptop
Desktop computer
Server
Smartphone

A

Desktop Computer

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11
Q

Becca is working on a program that will store data. The program will need quick access to data and data persistence is not important. Where should the data be stored?

In a database

In flash memory

In a flat file

In memory

A

In memory

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11
Q

Where are values the computer is directly working with at a particular moment in time stored?

On the CPU register
On the hard drive
On the CPU clock
On RAM

A

On the CPU register

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11
Q

Which of the following should be done before working on hardware in a computer system?

Ground yourself using an ESD wrist strap

Rub your feet on the carpet

Ensure the system is plugged in

Touch a plastic part of the case

A

Ground yourself using an ESD wrist strap

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11
Q

Which of the following components stores values in short-term memory?

Flash drive
Processor
Hard Drive
RAM

A

RAM

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12
Q

Which hardware component processes data?

CPU
SSD
RAM
HDD

A

CPU

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12
Q

Which of the following voltages from an ESD discharge would be the minimum to short a computer’s hardware components?

12 volts
100 volts
3.3 volts
5 volts

A

100 volts

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12
Q

Which CPU type would MOST LIKELY be found in a smartphone?

IA-64
x64
ARM
x86

A

ARM

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12
Q

Which of the following computer components is the MOST important part of any modern computer?

RAM

CPU

BIOS

NIC

A

CPU

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12
Q

Which of the following components converts AC to DC?

Surge protector

Voltage regulator

Power supply

Capacitor

A

Power supply

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13
Q

Which of the following is the term for a device (usually external to a computer) that is plugged into a computer’s communication port or connected wirelessly?

A plug-in

A flash drive

An attachment

A peripheral

A

A peripheral

13
Q

Which of the following companies is a manufacturer of CPUs?

nVidia
DELL
Apple
intel

A

INTEL

13
Q

You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.

Try a different USB cable.

Install a new USB controller card.

Make sure the USB device is plugged in properly.

Replace the USB device.

A

Make sure the USB device is plugged in properly.

14
Q

The following refers to the software of a computer.

Monitor, video game controller, operating system, RAM

Internet browser, video game, operating system, RAM

Internet browser, video game controller, operating system, monitor

Monitor, internet browser, video game , operating system, RAM

A

Internet browser, video game, operating system, RAM

15
Q

Which type of connector is commonly used for keyboards and mice?

A

USB

16
Q

The following refers to the hardware of a computer.

Monitor, RAM, power cable, internet browser

Monitor, video game, internet browser, RAM

Monitor, video game controller, RAM, power cable

Monitor, operating system, RAM, power cable

A

Monitor, video game controller, RAM, power cable

17
Q

Jeff has been asked to replace a monitor on a workstation. Which of the following device interfaces could he use to connect the new monitor?

DVI
USB
SSID
UPS

A

DVI

18
Q

You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. Which of the following is the BEST step to try first?

Calibrate the battery

Plug in an external monitor

Replace the motherboard

Replace the video card

A

Plug in an external monitor

19
Q

You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. After the installation, the system frequently crashes when you try to access the new device. Which of the following steps would MOST likely resolve this issue?

Remove and then reinstall the device.

Run the Add Legacy Hardware wizard and manually configure the device.

Download and install the latest driver from the manufacturer’s website.

the device itself.

A

Download and install the latest driver from the manufacturer’s website.

20
Q

A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first? (Select two.)

Download and install the latest sound card drivers.

Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system.

Verify that the volume isn’t muted.

Replace the sound card with a known-good spare.

Verify that speakers are plugged into the correct jack and are powered on.

A

Verify that speakers are plugged into the correct jack and are powered on.

Verify that the volume isn’t muted.

21
Q

Which of the following has the ability to store user data even if the power to the computer is off?

System memory

Firmware/BIOS

Cache memory

Hard drive

A

Hard drive

22
Q

You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?

Hard disk

Optical

USB flash drive

SSD

A

Hard disk

23
Q

If a folder exists on an NTFS partition, which permission is needed by a user who needs to set security permissions on the folder?

full Control

Write

Execute

Read

A

Full Control

24
Q

Which of the following is NOT a long-term storage device?

RAM

Compact disc

Flash drive

Hard disk

A

RAM

25
Q

Which of the following is not an advantage of SSDs over HDDs?

Small and light

Durable

Inexpensive

Low power consumption

A

Inexpensive

26
Q

Which of the following are optical storage devices? (Select three.)

USB flash drive
HDD
BD
SDHC
SSD
CD
DVD

A

CD,BD,DVD

27
Q

Which of the following stores data using microscopic light and dark spots?

RAM

Hard disk

Compact disc

Flash drive

A

Compact disc

28
Q

Which of the following uses persistent memory chips to store data?

Flash drive

RAM

Hard disk

Compact disc

A

Flash drive

29
Q

Which of the following divides a single physical disk into multiple logical drives called volumes?

Journaling

Partitioning

Defragmentation

Fragmentation

A

Partitioning

30
Q

An employee submitted a support ticket stating that her computer will not turn on.

Which of the following troubleshooting steps should you take first? (Select two.)

Make sure the surge protector is turned on.

Make sure the keyboard and mouse are plugged in.

Use a multimeter to test the power supply.

Open the computer and replace the power supply.

Make sure the power cord is plugged into the wall.

A

Make sure the surge protector is turned on.

Make sure the power cord is plugged into the wall.

31
Q

While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. Which of the following is the NEXT step the technician should perform?

Verify full system functionality and, if applicable, implement preventive measures

Document findings/lessons learned, actions, and outcomes

Establish a plan of action to solve the problem and identify potential effects

Implement the solution or escalate as necessary

A

Establish a plan of action to solve the problem and identify potential effects

32
Q

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?

Identify symptoms

Establish a plan of action

Duplicate the problem, if possible

Establish a theory of probable cause

A

Duplicate the problem, if possible

32
Q

Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?

Test the theory to determine the cause

Establish a theory of probable cause

identify the problem

Establish a plan of action to solve the problem

A

Establish a theory of probable cause

33
Q

Which of the following is often the hardest part of troubleshooting?

Reproducing the problem

Documenting findings

Asking the user questions

implementing a solution

A

Reproducing the problem

34
Q

Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?

Document findings/lessons learned, actions, and outcomes

Implement the solution or escalate as necessary

Establish a plan of action to solve the problem and identify potential effects

Verify full system functionality and, if applicable, implement preventive measures

A

Document findings/lessons learned, actions, and outcomes

35
Q

Which of the following problems would be the MOST difficult to troubleshoot?

Overheating, Intermittent problem, Software error, Hardware error

A

Intermittent problem

36
Q

Which of the following would be the MOST LIKELY cause for a computer to perform sluggishly?

RAM,Power supply,Hard drive,CPU

A

HARDDRIVE

37
Q

A computer has power, but there are no beeps and the computer does not boot. Which of the following would be the MOST LIKELY cause?

Outdated BIOS, No operating system installed, Hard drive failure, CPU failure

A

CPU failure

38
Q

Which of the following is a top cause of motherboard failure?

Liquid damage, Physical damage, Corrupted BIOS, Incompatible chipset driver

A

Physical damage

Module 2 (1 decks)

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