Module 2: Collaboration/Users and Tasks

Question 1

What is a TASK?

Answer 1

Any record that can be assigned or completed by a ServiceNow user, a record in the Task table

Question 2

When does work stop on a Task?

Answer 2

When State is moved to Closed

Question 3

How are assignments automated?

Answer 3

Assignment Rules

Question 4

Where are assignment rules?

Answer 4

System Policy > Rules > Assignment module

Question 5

What can an assignment rule do?

Answer 5

Set a user, group, or run a script to select a user or group

Question 6

What is predictive Intelligence?

Answer 6

Machine learning algorithms to set field values during record creation

Question 7

What applications helps you locate my groups work?

Answer 7

My Work and My Group

Question 8

What messaging tool lets you work real-time in ServiceNow?

Answer 8

Chat

Question 9

What icon opens up the Chat window?

Answer 9

Two overlapping squares

Question 10

What are the three components of the Connect Workspace?

Answer 10

Connect Sidebar, Conversation Pane, and Conversation Tools

Question 11

What does the activity stream show?

Answer 11

Recent history and updates by me and other viewers

Question 12

What three things are noted in the Activity section?

Answer 12

Who, What, When

Question 13

What icon is the Activity Stream and where is it?

Answer 13

Heartbeat icon on any list

Question 14

What are the two types of Visual Task Boards?

Answer 14

Freeform and data driven

Question 15

What tools alert users? (3 things)

Answer 15

Email, SMS, Meeting Investigation

Question 16

Name the three tabs of a notification

Answer 16

When to Send, Who will receive, and what it will contain

Question 17

What’s asubscription

Answer 17

A notification on something in the system even if it doesn’t effect me directly.

Question 18

How many Standard report types are there?

Answer 18

25

Question 19

How do you make a Report visible to a group?

Answer 19

Share it

Question 20

What’s a Published report?

Answer 20

A report with an external URL.

Question 21

What’s the problem with Public repots?

Answer 21

Most data requires an authenticated user

Question 22

What are the four PA Architecture parts?

Answer 22

Widget, Tables, Data Collector, and Dashboard

Question 23

How do you open the Report designer?

Answer 23

Reports > View/Run

Question 24

Name 3 ways to share a report

Answer 24

Scheduled Email, Export to PDF, and Publish

Question 25

What are the 4 report tabs?

Answer 25

Data, Type, Configuration, Style

Question 26

What should you consider when using PDF?

Answer 26

Obsolete info, no access control