MODULE 2

Question 1

An ethic of both scholarship and volunteerism must include two essential components:

Answer 1

1. selection and achievement of morally acceptable ends (outcomes), and
2. morally acceptable means to those ends (how to achieve those outcomes). Basically, what this is telling us is that we have to be careful about what we want to achieve as an end goal and how we go about achieving it.

Question 2

Tips on Ensuring Your Safety and the Safety of Others

Answer 2

1. Learn the safety protocols and procedures
2. Training
3. Think about the context of your volunteer experience
4. Physical demands
5. Ask
6. Follow the rules
7. Be prudent!
8. Take care of yourself

Question 3

9 things you should let your supervisor know immediately in a placement.

Answer 3

1. Injuries (including minor injuries and “near-misses”)
2. Safety hazards (cords that could be tripped over, wet floors)
3. Vandalism
4. Equipment problems
5. Theft or loss of items
6. Program disruption
7. Physical, verbal or emotional abuse
8. Sexual Harassment
9. Others are engaging in unsafe behaviour

Question 4

What is Communication?

Answer 4

Communication is the giving, receiving or exchanging of ideas, information, signals or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information or to express emotions (Communication Theory 2014).

Question 5

What is Effective Communication?

Answer 5

involves multiple skills, including attentive listening, tone, body language, and recognizing and understanding others’ emotions, as well as your own.

Question 6

Why is it Important to Communicate Effectively?

Answer 6

1. allows us to better understand the person/situation
2. allows us to better express our goals, needs and thoughts and helps others better understand us
3. enables us to better solve problems and resolve differences, so reduces conflict, disagreements and discontent
4. helps to build trust and respect in relationships

Question 7

five key elements of active listening

Answer 7

1. Pay attention
2. show that you are listening
3. provide feedback
4. defer judgement
5. respond appropriately

Question 8

six steps to effective dialogue

Answer 8

C:        Compartmentalize
A:        Ask Questions
N:        Normalize the situation
D:        Discuss the details
I:         Incentivize the outcome
D:        Disengage from the discussion

Question 9

Teamwork

Answer 9

The combined action of a group, especially when effective and efficient

Question 10

The French language has an excellent expression to describe it teamwork:

Answer 10

“esprit de corps”. This means a sense of unity and enthusiasm for common interests and responsibilities.

Question 11

teamwork can be linked to two compounds

Answer 11

glue presents the element that keeps the team together, oil represents the element that makes the teamwork

Question 12

the four main attributes of professional image?

Answer 12

1. appropriate appearance
2. suitable manners and etiquette
3. appropriate personal behaviour
4. effective communications

Question 13

which greeting is appropriate in argentina

Answer 13

two kisses on the cheek; right to right cheek, left to left cheek

Question 14

an ethic of both scholarship and volunteerism includes;

Answer 14

1. selection and achievement of morally acceptable ends/outcomes
2. morally acceptable means to achieve ends/ outcomes

Question 15

Which of the following occurs in the compartmentalize stage of the CANDID model

Answer 15

the communicator analyzes which content is “safe” to discuss and which content is more emotional, and thus, more challenging to bring up

Question 16

according to the Tri-Council Policy statement: ethical conduct for research involving humans are

Answer 16

respect for persons, concern for welfare, and justice

Question 17

galleghar argues that most of us fail to use a strengths-based approach to communication. instead we use:

Answer 17

deficits-based

Question 18

Critical Consciousness is;

Answer 18

shifting one’s gaze from self to others, and embodying words and actions that are continually engaged with one’s impact on others

Question 19

the two essential elements of effective communication

Answer 19

trust and accountability

Question 20

according to the Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans, the three general principles of consent are:

Answer 20

consent shall be given voluntarily, can be withdrawn at any time, and if consent is withdrawn, the participant can also request their data or material

Question 21

some implications in regards to how people carry themselves in a public setting are?

Answer 21

1. selection for participation on project teams
2. inclusion in social settings with customers or clients
3. selection for presentations
4. promotions to positions of greater responsibility
5. performance ratings
6. overall competitiveness in numerous situations

Question 22

Image

Answer 22

• how we communicate, how we behave, how we carry ourselves in specific contexts
• how you present yourself

Question 23

First nation group greeting Don’ts

Answer 23

Did you know that many First Nations groups are not keen to shake hands and look you directly in the eye?

Question 24

basic rules to guide you in making a good impression

Answer 24

• Rise when introducing or being introduced to someone.
• Provide information in making introductions—you are responsible for keeping the conversation going and providing some background about yourself. “Hi Mr. Jones, I’m pleased to meet you. My name is Kate Smith, I’m a CSL student at Laurier and will be doing my placement here at the Working Centre over the next few months.”
• Unless given permission, always address someone by his or her title and last name.

Question 25

greetings in Mongolia

Answer 25

two people greet one another during a ceremony, festival or other special occasion:

• they will offer their snuff bottles in the upturned palm of the right hand, with the lid partially opened.
• Snuff is a scented, smokeless tobacco made from ground up tobacco leaves.
• The person receiving the snuff bottle will take out a pinch of snuff by using the small spoon which is attached to the lid. They then place the pinch of tobacco on the back of their hand before “snuffing” it up their nose
• given and received with the right hand.

Question 26

greetings in portugal + india

Answer 26

• 2 kisses in the face whenever we meet someone new, boy or girl.
• In India, there isn’t usually body contact: you put your hands together close to your chest and say “namaste”.

Question 27

poland

Answer 27

greet each other with three consecutive kisses on alternate cheeks (it often starts with left cheek).

• guys do handshakes
• additional respect he may make a short bow.

Question 28

Chinese

Answer 28

• Bowing is to show a sign of respect.
• Traditionally, people would greet each other by putting together the palm of their left hand with the fist of their right hand and say hello -past greeting

Question 29

indonesians don’t do what?

Answer 29

don’t show contact between genders in public.

-imply do a handshake for a formal meeting. Or, if you want to be a little bit casual, do a waving instead

Question 30

Thailand

Answer 30

the standard greeting is the wai. To wai, press your palms together like you’re reenacting Madonna’s Like a Prayer video and lean forward slightly in a slight bow.