Module 2

Question 1

business process

Answer 1

a collection of events, activities, and decisions that collectively lead to an outcome that brings value to customers

Question 2

business process management

Answer 2

methods to execute and analyze business processes

Question 3

order to cash

Answer 3

starts with a customer submitting an order for a product or service and ends with delivery and payment.

Question 3

name 5 common categories of business processes

Answer 3

• order to cash
• quote to order
• procedure to pay
• issue to resolution
• application to approval

Question 4

issue to resolution

Answer 4

starts with a customer raising an issue and continues until the issue is resolved.

Question 5

application to approval

Answer 5

starts with a request for a certain privilege, ends with approval or denial

Question 5

quote to order

Answer 5

starts with a customer requesting a price quote and ends with a customer placing an order.

Question 6

procedure to pay

Answer 6

starts with a determination that a given product needs to be purchased, ends with delivery and payment

Question 7

name the 4 ingredients of a business process

Answer 7

• events
• activities
• decision points
• outcome

Question 8

event

Answer 8

happens instantaneously (e.g. arrival of equipment).

Question 9

activity

Answer 9

number of activities can be triggered by events. activities have a duration (e.g. checking equipment).

Question 10

outcome

Answer 10

the execution of a process leads to an outcome

Question 11

decision point

Answer 11

point in time when a decision is made that affects business processes

Question 12

business process model and notation

Answer 12

widely used standard language for process modelling

Question 12

what are the roles of algorithms

Answer 12

• assign tasks
• make processes more efficient
• reduce costs

Question 12

name 2 actors

Answer 12

• physical
• immaterial objects

Question 13

6 steps in the business process management lifecycle

Answer 13

• process identification (what do we want to solve).
• process discovery (how does each processes work) results in ‘as-is’ model.
• process analysis ( what can be improved.
• process redesign (how can be fix it) results in ‘to be’ model.
• process implementation (prepare and perform changes.
• process monitoring and contolling (collect and analyze performance data and correct deviation.

Question 14

what circles are events represented by

Answer 14

• start event: one lined thin circle.
• intermediate event: two lined circle
• end event: one lined thicker circle

Question 15

what are activities represented by

Answer 15

a rounded rectangel

Question 16

what are sequences reflected by

Answer 16

an arc, an arrow ith a full arrowhead

Question 17

what do events usually begin with

Answer 17

a noun (e.g. purchase order received)

Question 18

what do activities usually begin with

Answer 18

a verb in imperative form (e.g. approve order)

Question 19

what do we use to name a process model

Answer 19

a noun, potentially preceded by an adjective (e.g. ‘claim handling’ process)

Question 20

gateways

Answer 20

a gating mechanism that allows or disallows the passage of tokens.

Question 20

what do tokens illustrate

Answer 20

the progress of a given instance of the process

Question 21

spill gateways

Answer 21

have multiple outgoing sequences, the flow diverges

Question 22

join gateways

Answer 22

the flow converges

Question 22

XOR gateways

Answer 22

to model exclusive decisions

Question 23

resources

Answer 23

anything or anyone involved in a process activity

Question 24

AND gateways

Answer 24

to model parallel executions

Question 25

OR gateways

Answer 25

to model inclusive decisions

Question 26

active resources

Answer 26

resources that autonomously perform an activity

Question 27

what are the 2 constructs to model resource aspects

Answer 27

pools and lanes

Question 28

pools

Answer 28

generally used for resource classes

Question 29

lanes

Answer 29

used to partition a pool into subclasses or individual resoruces

Question 30

data perspectives

Answer 30

indicates which information artifacts are required to perform an activity and which artifacts are produced as a result of performing an activity.

Question 31

data objects

Answer 31

information flowing in and out of activities. represented by a document with the upper-right corner folded over.