Module 2 Flashcards
business process
a collection of events, activities, and decisions that collectively lead to an outcome that brings value to customers
business process management
methods to execute and analyze business processes
order to cash
starts with a customer submitting an order for a product or service and ends with delivery and payment.
name 5 common categories of business processes
- order to cash
- quote to order
- procedure to pay
- issue to resolution
- application to approval
issue to resolution
starts with a customer raising an issue and continues until the issue is resolved.
application to approval
starts with a request for a certain privilege, ends with approval or denial
quote to order
starts with a customer requesting a price quote and ends with a customer placing an order.
procedure to pay
starts with a determination that a given product needs to be purchased, ends with delivery and payment
name the 4 ingredients of a business process
- events
- activities
- decision points
- outcome
event
happens instantaneously (e.g. arrival of equipment).
activity
number of activities can be triggered by events. activities have a duration (e.g. checking equipment).
outcome
the execution of a process leads to an outcome
decision point
point in time when a decision is made that affects business processes
business process model and notation
widely used standard language for process modelling
what are the roles of algorithms
- assign tasks
- make processes more efficient
- reduce costs
name 2 actors
- physical
- immaterial objects
6 steps in the business process management lifecycle
- process identification (what do we want to solve).
- process discovery (how does each processes work) results in ‘as-is’ model.
- process analysis ( what can be improved.
- process redesign (how can be fix it) results in ‘to be’ model.
- process implementation (prepare and perform changes.
- process monitoring and contolling (collect and analyze performance data and correct deviation.
what circles are events represented by
- start event: one lined thin circle.
- intermediate event: two lined circle
- end event: one lined thicker circle
what are activities represented by
a rounded rectangel
what are sequences reflected by
an arc, an arrow ith a full arrowhead
what do events usually begin with
a noun (e.g. purchase order received)
what do activities usually begin with
a verb in imperative form (e.g. approve order)
what do we use to name a process model
a noun, potentially preceded by an adjective (e.g. ‘claim handling’ process)
gateways
a gating mechanism that allows or disallows the passage of tokens.
