Module 2

Question 1

What is a Business process?

Answer 1

A collection of events, activities and decisions that lead to an outcome that brings value to organisation’s customers.

Question 2

What is Business Process Management?

Answer 2

A body of methods, techniques and tools to discover and analyze, redesign, execute and monitor BP.

Question 3

Business Process categories:

Answer 3

1)Order-to-cash: Starts with a customer order and ends with delivery and payment.
2)Quote-to-order: Starts with the customer requesting a price quote and ends with the customer placing an order, precedes order-to-cash.
3)Procure-to-pay: Starts with a determination that a product needs to be purchased, and ends with delivery and payment.
4)Issue-to-resolution: Starts with the customer raising an issue (defective product), and continues until both parties agree that the issue has been resolved.
5)Application-to-approval: Starts with a request for a certain privilege, and ends with approval/denial.

Question 4

BPM Lifecycle:

Answer 4

1)Process identification: problem is posed, results in process architecture as all the processes related are analyzed.
2)Process discovery: current state of each process is documented, results in “as-is process models”.
3)Process analysis: Identify issues with this “as-is model”. Results in collection of issues.
4)Process redesign: Identify changes that would resolve the issue. Results in redesigned process.
5)Process implementation: Prepeare and perform changes required to move from as-is to to-be process.
6)Process monitoring and controlling
Repeat.