Module 1 - The Digital World & Business Process Modelling

Question 1

Big Data

Answer 1

Large quantities of structured and unstructured data that provide useful information but are often too vast or complex to process using traditional methods

Question 2

Business Model

Answer 2

Describes how a company produces, delivers and sells a product or service to create wealth

Question 3

Business processes

Answer 3

Logically related tasks and behaviours for accomplishing work (e.g. developing a new product, fulfilling an order and hiring a new employee)

Question 4

Change management

Answer 4

the many techniques used to bring about successful change in a business

Question 5

Cloud computing

Answer 5

A centralised system for storing, managing and processing data across the internet using a network of remote computing centers

Question 6

Computer hardware

Answer 6

The physical equipment used for input, processing, and output activities in an information system.
Consists of: computers of various sizes and shapes, various input, output, and storage devices

Question 7

Computer literacy

Answer 7

Focuses primarily on knowledge of information technology

Question 8

Computer software

Answer 8

the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system

Question 9

Critical thinking

Answer 9

The sustained suspension of judgment with an awareness of multiple perspectives and alternatives.

Involves at least:
1. Maintaining doubt and suspending judgment
2. Being aware of different perspectives
3. Testing alternatives and letting experience guide
4. Being aware of oganisational and personal limitations

Question 10

Culture

Answer 10

Fundamental set of assumptions, values and ways of doing things that has been accepted by most of its members.

Question 11

Data

Answer 11

Streams of raw facts representing events occurring in organisations or the physical environment before they have been organised and arranged into a form that people can understand and use

Question 12

Data management technology

Answer 12

Consists of the software governing the organisation of data on physical storage media

Question 13

Extranets

Answer 13

Private intranets extended to authorised users outside the organisation

Question 14

Feedback

Answer 14

Output that is returned to appropriate members of the organisation to help them evaluate or correct the input stage

Question 15

Information

Answer 15

Data that has been shaped into a form that is meaningful and useful to human beings

Question 16

Information systems literacy

Answer 16

Includes a behavioural as well as technical approach to studying information systems

Question 17

Information Technology (IT)

Answer 17

consists of all the hardware and software that a firm needs to achieve its business objectives

Question 18

Information technology (IT) infrastructure

Answer 18

provides the foundation/platform on which the firm can build its specific information systems

Question 19

Input

Answer 19

Captures/collects raw data from within the organisation or from its external environment

Question 20

Internet

Answer 20

A global network of networks that uses universal standards to connect millions of networks in more than 230 countries around the world

Question 21

Internet of Things (IoT)

Answer 21

A network of physical objects (“things”) that are embedded with sensors, softwares and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet

Question 22

Intranets

Answer 22

Internal corporate networks based on Internet technology

Question 23

Management information systems (MIS)

Answer 23

tries to achieve broader information systems literacy. MIS deals with behavioural issues and technical issues surrounding the development, use, and impact of information systems that managers and employees in the firm use

Question 24

Network

Answer 24

Links two or more computers to share data or resources (e.g. a printer)

Question 25

Networking and telecommunications technology

Answer 25

Both physical devices and software. Links the various pieces of hardware and transfers data from one physical location to another.

Question 26

Output

Answer 26

Transfers the processed information to the people who will use it or to the activities for which it will be used

Question 27

Processing

Answer 27

Converts raw input into a meaningful form by classifying, arranging and performing calculations on it

Question 28

World Wide Web

Answer 28

A service the internet provides that uses universally accepted standards for storing, retrieving, formatting and displaying information in a page format on the Internet

Question 29

List and describe the seven reasons information systems are so important for business today.

Answer 29

1. Operational excellence
2. New products, services and business models
3. customer/supplier intimacy
4. improved decision making
5. competitive advantage
6. day to day survival
7. meeting ESG goals

Question 30

Describe the challenges and opportunities of globalization.

Answer 30

Question 31

What is managerial effectiveness directly linked to?

Answer 31

How well a manager understands the relationship between a firm’s ability to use information technology and its ability to implement corporate strategies and achieve corporate goals.

Question 32

Due to which strategic business objectives do business firms heavily invest in information systems? (7)

Answer 32

1. operational excellence
2. New products, services and business models
3. customer and supplier intimacy
4. improved decision-making
5. competitive advantage
6. survival

Question 33

State and describe the three functions in an information system that produce the information that organisations need to make decision, analyse problems and create new products/services.

Answer 33

1. Input (captures raw data from within the organisation or from its external environment
2. Processing (converts raw input into meaningful form)
3. Output (transfers the processed information to the people who will use it/ activities for which it will be used)

Question 34

Distinguish between a computer and a computer program

Answer 34

Computers: provide the equipment for storing and processing information

Computer programs/softwares: sets of operating instruction that direct and control computer processing

Question 35

What is the information systems literacy?

Answer 35

A broader understanding of information systems, which encompasses an understanding of the management and organisational dimensions of systems and technical dimensions of systems

Question 36

What dies computer literacy focus on

Answer 36

focuses primarily on knowledge of information technology

Question 37

What do Management Information systems (MIS) focus on

Answer 37

MIS tries to achieve this broader information systems literacy and deals with behavioural issues and technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm.

Question 38

Levels in a firm

Answer 38

Question 39

State and describe the major business functions

Answer 39

Question 40

What do managers do?

Answer 40

• make sense of the situations faced by organisations
• make decisions
• formulate action
• solve organisational problems
• create new products and services (or even recreate organisation from time to time)

Question 41

Forms of information technology

Answer 41

• Computer hardware
• Computer software
• Data management technology
• Networking and telecommunications technology