MODULE 1 SCOPE OF PHARMACY MANAGEMENT Flashcards
is a discipline of managing things in the best possible manner. It is the art or skill of getting the work done through and with others. It can be found in all the fields, like education, hospitality, sports, offices etc.
Management
is a quality of influencing people, so that the objectives are attained willingly and enthusiastically. It is not exactly same as management, as leadership is one of the major element of management.
Leadership
Formulate objectives, programs, policies, procedures, rules and regulations in order to achieve the goals of the business.
Planning
It also involves “forecasting” or making decisions in advance.
Planning
The most critical element of management.
Planning
It refers to grouping together of people, establishing relationship among them, and defining the authority and responsibility that the personnel have.
Organizing
It is a process of identifying all the tasks to be performed within the pharmacy and then grouping them in a logical way.
Organizing
The work of a manager is to entrust others with responsibility and authority and to create accountability for results
Delegating
The sum of the rights and power assigned to a position
Authority
The obligation to perform responsibility and exercise authority in conformance with understood and accepted performance standards.
Accountability
Managers must have technical knowledge of the job to be performed and the feel for the human element of how people will fit in their work environments.
Staffing
involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are used in a manner consistent with the policies established by the owner.
Directing
It is a continuous process.
Directing
It is a process of finding different ways to keep personnel productivity and motivated to achieve the goals of the pharmacy.
Directing
It is challenging task that often separates the highly competent from the less skilled managers.
Directing
It is the process of measuring and correcting the activities of subordinates and the company itself to assure conformity to plans.
Controlling
It is the most overlooked management process.
Controlling
It involves periodic assessment of the status of the pharmacy.
Controlling
It is the manager’s fail-safe mechanism
Controlling
It identifies problems and opportunities in their early stages so as to provide time to take appropriate actions.
Controlling
•Financial statement
•Inventory
Quantitative
•Patient satisfaction
•Employee performance
Qualitative
PRESIDENTS, CHIEF EXECUTIVE OFFICERS, OR SENIOR VICE PRESIDENTS.
a. Middle
b. First level
c. Top
Top