Module 1 - Role as an MCA

Question 1

Questions to ask when customer purchasing OTC medication?

Answer 1

• 2WHAM
  
  • Who for
  • What symptoms
  • How long symptoms
  • Action already taken
  • Medicines taken for anything else

Question 2

Check what before handing out medication to customer

Answer 2

Full name and address for each

Question 3

3 classifications of medicine in pharmacy

Answer 3

POM (prescription only medicines)

P (pharmacy medicines)

GSL (general sales list medicines)