MODULE 1-3

Question 1

It refers to the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external customers.

Answer 1

Operations management

Question 2

Processes cannot be linked together to form a supply chain, which is the interrelated.

Answer 2

False

Question 3

It is the interrelated series of processes within a firm and across different firms that produce a service or product to the satisfaction of customers.

Answer 3

Supply chain

Question 4

Operations is one of the key functions within an organization.

Answer 4

True

Question 5

It is one of the key functions within an organization.

Answer 5

Operations

Question 6

Three main functions of business.

Answer 6

1. Operations
2. Marketing
3. Finance

Question 7

Any process has inputs and outputs.

Answer 7

True

Question 8

It include a combination of human resources (workers and managers), capital (equipment and facilities), purchased materials and services, land, and energy.

Answer 8

Inputs

Question 9

It provide outputs to customers.

Answer 9

Processes

Question 10

Processes do not provide outputs to customers

Answer 10

False

Question 11

Processes provide outputs to customers.

Answer 11

True

Question 12

It may be often be services (that can take the form of information) or tangible products.

Answer 12

Outputs

Question 13

Every process and every person in an organization has customers.

Answer 13

True

Question 14

They may be end users or intermediaries (e.g., manufacturers, financial institutions, or retailers) buying the firm’s finished services or products.

Answer 14

External customers

Question 15

They may be employees in the firm whose process inputs are actually the outputs of earlier processes managed within the firm.

Answer 15

Internal customers

Question 16

They may be other businesses or individuals who provide the resources, services, products, and materials for the firm’s short-term and longterm needs.

Answer 16

External suppliers

Question 17

They who may be employees or processes that supply important information or materials.

Answer 17

Internal suppliers

Question 18

It is a process that convert materials into goods that have a physical form we call products.

Answer 18

Manufacturing process

Question 19

Dimensions of the materials that changes during transformation processes.

Answer 19

Physical properties, shape, size, surface finish, and joining parts

Question 20

It tends to produce intangible, perishable outputs. Its outputs of typically cannot be held in a finished goods inventory to insulate the process from erratic customer demands.

Answer 20

Service process

Question 21

It is the second key difference between service processes and manufacturing processes.

Answer 21

Degree of customer contact

Question 22

It is a set of activities that delivers value to external customers.

Answer 22

Core process

Question 23

What are the four core processes?

Answer 23

1. Supplier Relationship process
2. New service/product development process
3. Order fulfillment process
4. Customer relationship process

Question 24

It provides vital resources and inputs to the core processes and is essential to the management of the business.

Answer 24

Support process

Question 25

It provides many support processes such as recruiting and hiring workers who are needed at different levels of the organization, training the workers for skills and knowledge needed to properly execute their assigned responsibilities, and establishing incentive and compensation plans that reward employees for their performance.

Answer 25

Human Resources function

Question 26

Puts in place support processes that ensure that the firm is in compliance with the rules and regulations under which the business operates

Answer 26

Legal department

Question 27

It is a supports processes that track how the firm’s financial resources are being created and allocated over time

Answer 27

Acccounting function

Question 28

It is responsible for the movement and processing of data and information needed to make business decisions

Answer 28

Information Systems function

Question 29

It specifies the means by which operations implements corporate strategy and helps to build a customer-driven firm.

Answer 29

Operations Strategy

Question 30

It links long-term and short-term operations decisions to corporate strategy and develops the capabilities the firm needs to be competitive. It is at the heart of managing processes and supply chains. A firm’s internal processes are only building blocks.

Answer 30

Operations Strategy

Question 31

It provides an overall direction that serves as the framework for carrying out all the organization’s functions.

Answer 31

Corporate Strategy

Question 32

It specifies the business or businesses the company will pursue, isolates new opportunities and threats in the environment, and identifies growth objectives.

Answer 32

Corporate Strategy

Question 33

4 considerations involve in developing corporate strategy

Answer 33

1. Environmental Scanning
2. Developing Core Competencies
3. Developing Core Processes
4. Global strategies

Question 34

It is the process by which managers monitor trends in the environment (e.g., the industry, the marketplace, and society) for potential opportunities or threats.

Answer 34

Environmental Scanning

Question 35

These are the unique resources and strengths that an organization’s management considers when formulating strategy. They reflect the collective learning of the organization, especially in how to coordinate processes and integrate technologies. These competencies include the following:
a. Workforce
b. Facilities
c. Market and Financial Know-How.
d. Systems and Technology

Answer 35

Developing Core Competencies

Question 36

Many companies have all four processes, while others focus on a subset of them to better match their core competencies, since they find it difficult to be good at all four processes and still be competitive.

Answer 36

Developing Core Processes

Question 37

It may include buying foreign services or parts, combating threats from foreign competitors, or planning ways to enter markets beyond traditional national boundaries. Although warding off threats from global competitors is necessary, firms should also actively seek to penetrate foreign markets. Two effective global strategies are:
a. Strategic alliances
b. Locating abroad

Answer 37

Global Strategies

Question 38

Two effective global strategy.

Answer 38

1. Strategic alliances
2. Locating abroad

Question 39

It first divides the firm’s customers into market segments and then identifies the needs of each segment.

Answer 39

Market analysis

Question 40

Competencies included in Developing Core Processes.

Answer 40

Workforce
Facilities
Market and Financial Know-How
System and Technology