Module 1

Question 1

Transaction costs

Answer 1

Expenses incurred form market exchanges between different states in the value chain. Results when the company interacts with the outside world ( buying raw materials)

Question 2

Organization costs

Answer 2

Arise from managing and controlling various internal units of a business. Arise from coordinating and managing activities inside the company

Question 3

Organizations operate in broader contexts

Answer 3

Economic context : supplier relationship, marker demand, competition
Social and political context : legal frameworks, local cultures, political influences
Natural context : geographic resources and environemental conditions

Question 4

Environmental spheres :

Answer 4

Technological
Economic
Social (politics, law)
Natural
Ethics

Question 5

Economic goals of business processes

Answer 5

Innovation
1. Customer value (price/ willingness to pay)
2. Added value
3. Company value
=> contribution to sustainability/ corporate social responsibility

Question 6

Behavioral outcomes

Answer 6

• Willingness to pay
• Repeat purchase
• Word-of-mouth advertising

Question 7

Benefit

Answer 7

A product’s ability to satisfy specific consumer needs

Question 8

Value

Answer 8

The importance of a product based on the expected benefits it provides

Question 9

Mechanistic view

Answer 9

Assumes clear goals and measureable processes

Question 10

Constructivism

Answer 10

Recognizes that reality is socially constructed and goals may be diverse and uncertain

Question 11

Efficiency

Answer 11

Achieved through standardization and stabilization

Question 12

Adaptability

Answer 12

Requires differentiation and flexibility to respond to environmental changes

Question 13

Growth phase

Answer 13

Employees and the human-resource maker jet are prioritized

Question 14

Start-up phase

Answer 14

Customer market takes precedence over

Question 15

Sustainability

Answer 15

Focusing on the development that meets present needs without compromising the future, considers 3 spheres : economy, society, nature

Question 16

Horizons of meaning

Answer 16

1. Normative management “who are we ?”
   2., Strategic management “where are we going?”
2. Operational management “be sure that enough will be produced?”

Question 17

Normative management

Answer 17

• owner/ board of directors
• conceptual principles (mission statement)
• legitimacy
• viability

Question 18

Strategic management

Answer 18

-=long term ressources, opportunities , positioning missions
- board of directors / executive board
- conceptual principles
- competitiveness
- potential for success/resources / market positions

Question 19

Operational management

Answer 19

• executive board/ head profit center
• conceptual principles : operational planning/monitoirns /process management
• economic viability / added value
• success/ liquidity

Question 20

Company

Answer 20

Socio-technical system that produces goods and services for third parties in exchange for money

Question 21

Support processes

Answer 21

Infrastructure
Personnel
Finances
R&D

Question 22

Primary processes

Answer 22

Input logistics
Production
Output logistics
Marketing and sales
Customer service

Question 23

Objective of performance processes

Answer 23

To deliver actual products designed to satisfy customer needs and provide benefits.