Module 1 Flashcards
Collection of interrelated entities
System
converts a set of inputs into a set of desired outputs
Production
Elements/parts of a production system
- Inputs
- Conversion or transformation process
- Outputs
- Transportation Subsystem
- Communication Subsystem
- Control or decision-making subsystem
As a system is also known as โ______โ
system concept of production
The Nature of Production and Operations Management
a. As a system
b. As an organizational function
c. As a conversion or transformation process
d. As a means of creating utility
3 basic organizational function of production and Operations Management
- Marketing
- Production/Operations
- Finance/Accounting
Build and maintain strong relationshis both intra-organizational and inter-organizational
As an organizational function
The conversion process is consisting of several ๐๐๐๐๐ activities reffered as โ____โ?
Operations
____ is the power of satisfying human needs
Utility
Types of Utilities
- Form
- Place
- Time
- Possession
- Service
- Knowledge
Is the application of Management principles to the production function in a productive system
Production Management
Set of activities that creates value in form of goods and/or services by transforming inputs into outputs.
Operations Management
Objectives of production management
- Right Quality
- Right Quantity
- Right Time
- Right Manufacturing Cost
Objectives of Operations Management
- The Customer Service Objectives
- The Resource Utilization Objective
Difference Between Goods and Services
see ppt.
Difference between productions and Operations management
see ppt.
Responsibilities of Operations Manager
a. Meeting the requirements of quality demanded by customers
b. Establishing realistic delivery or completion dates
c. Producing the required volume of products to meet the demand
d. Selection and application of most economic methods or processes
e. Controlling the cost of inputs and conversion
5Pโs of Production Management
- Product
- Process
- Plant
- People
- Programs
Aspects of products are;
- Quantity and Quality
- Reliability
- Performance
- Delivery Schedule
- Selling Price
- Aesthetics
- Ergonomics
Factors to be kept in mind in the process:
- Safety
- The capacity that is available
- The production types
- Cost of manufacturing
- Maintenance
- Plant Layout
- Labor Skills
One of the most important assets of a production firm
Plant
A plant must be
effective
___ must be effective enough to allow smooth movement of materials and manpower
Layout
Biggest assets for manufacturing firms
People
Mandatory to match ____ with a ____ ___ he is capable of doing.
Individual
Perfect Job
There should be a _____ _____ for the implementation and completion of various programs.
Proper Time Schedule
Programs are related to;
- Storage
- Purchasing
- Transport
- Maintenance
5Mโs of Operations Management
- Manpower
- Materials
- Machineries
- Money
- Methods
The ____ of the product is established based upon the customerโs ____
Quality
Need
The right quality is not necessarily ____ ______
Best quality
To provide agreed/adequate levels of customer service
The customer service objective
To achieve adequate levels of resource utilization
The resource utilization objective
Operations management came to prominence in the ___ century, but itโs roots can be traced back to the ___ and ___ century
20th
18th and 19th
Scottish Philosopher and father of modern economics
Adam Smith
In _____ Adam Smith wroteโ___ ______ __ _______.โ In which he described the ________ __ _____.
1776
The Wealth of Nations
Division of Labor
Introduced the assembly line
Henry Ford
4 Periods under the history of production & operations management
- Pre-Industrial
- Post-Industrial
- Post-World War II
- Modern Day
During the ______ ______, machineries allowed factories to grow in capacity and greatly increased their output
Industrial revolution
The 2 individuals who helped overcame the inefficiencies of production in the early 20th century
Fredrick Winslow Taylor
Henry Ford
He developed the scientific approach
Fredrick Winslow Taylor
Developed the J-I-T system
Taiichi Ohno
J-I-T system meaning
Just in time system
In this period the development of computational technology allowed for a greater degree of data to be analyzed by firms
Post-World War II
Is a system for mapping, improving and monitoring operations processes.
Quality management system
ISO stands for
International Organization for Standardization
It makes use of statistics to lessen the defects or deviation of products
Six Sigma
He developed the six sigma
Bill Smith (at Motorola 1980โs)
Key issues for Todayโs Business Operations
- Economic conditions
- Innovating
- Quality Problems
- Risk Management
- Competing in the global economy
Greatest Happiness principle
Utilitarian Principle
Enumerate the different principles under Business Ethics
- Rights Principle
- Fairness Principle
- Common Good Principle
- Virtue Principle
Generates the demand or takes customrtsโ orders for a product or service
Marketing
Creates the product
Production/Operations
Keeps track of how well the organization is performing, and takes care of cash inflow and cash outflow
Finance/Accounting
This relationship exist between production/operations department and suppliers
Inter-organizational RS
Intra-organizational relationship calls for ___?
Cross functional coordination
