Module 1

Question 1

1st position

Answer 1

Situation from own perspective

Question 2

2nd position

Answer 2

Situation experienced from other person’s perspective

Question 3

3rd position

Answer 3

Situation experienced as an observer

Question 4

Receiver

Answer 4

• Person’s behaviour makes sense from their perspective, is ‘normal’
• Attempt to join with person and communicate your understanding
• Choose how to deal with situation based on understanding of how other person is affected

Question 5

Define communication

Answer 5

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and non verbal messages

• Impossible NOT to communicate
• Can be intentional or unintentional, is prone to misinterpretation and misunderstanding
• Effective communication requires skills and effort

Question 6

Transmitting a message process

Answer 6

Involves putting thought/feelings/ideas/images/attitudes into a form that can be recognised by another person = encoding

Question 7

Factor 1 in influencing transmission: Person Characteristics

Answer 7

Person Characteristics:

• Implicit theories of communication (unconscious assumptions about how you should communicate which we take for granted and may never have questioned)
• Background and personality
• Perception of situation
• Emotional state
• History of the relationship

Question 8

Factor 2 in influencing transmission: Encoding and Decoding Process

Answer 8

Encoding and Decoding Process:

• Meaning consists of our thoughts and interpretation other person makes of our message, Meanings not automatically transferred, instead created together during exchange
• Communication involves process of encoding (by sender) and decoding (by receiver)

Question 9

Define messages

Answer 9

Verbal utterances (words and noises) and non verbal behaviours (communicate meaning)

Question 10

Factor 3 in influencing transmission: Noise

Answer 10

Noise:

• Anything that interferes with communication of meaning
• External- sights, sounds etc that distract attention from message
• Internal- thoughts, feelings etc that distract attention from message
• Semantic- emotional reactions/distractions caused by interpretations of symbols

Question 11

Factor 4 in influencing transmission: Feedback

Answer 11

Feedback:

• Any response to a message that indicates whether and how it was received and interpreted and can be verbal or non verbal.
• Allows sender to adjust their message to enhance understanding and can be provided and acted upon even while initial message is being sent

Question 12

Factor 5 in influencing transmission: Context

Answer 12

Context:

• Setting in which communication is occurring, what precedes and follows what is said. Affects meaning and subsequent behaviour. Includes:
• Physical
• Social
• Historical
• Psychological
• Cultural

E.g. social networks, culture, class and status