Module 1 Flashcards
Three principle components of Airport Communications functions.
The Airside, Terminal and Landside
The operation of an airport requires the efficient and effective coordination of all these elements in order to provide high levels of safety, customer satisfaction, and mitigation delays in the airport system.
Airside, Terminal and Landside
On a national and international scale, these central nervous systems come under many different names.
Airport Communications Center, Communications Dispatch Center, Emergency Operations Center, Airport Communications Operations, Control or Command Center, C2 C3 or C4 Center, Airport 911 Center, Airport Dispatch, Emergency Communications Center, Communications Centre, Security Operations Center, Fusion Centers
A set of interacting or interdependent component parts forming a complex or intricate whole.
A system
The airport communications system consists of three basic telecommunications elements.
The Airport Communication Specialist (ACS)
Emerging Technology, and
Equipment
The ultimate goal of the airport communications system
The efficient and effective communication coordination for the community served.
Explain the history, background and basic practices of airport communications centers.
Each airport will have its own unique historical perspective regarding development of their airport communication center. Institution such as the AAAE, International Civil Aviation Organization (ICAO), National Fire Protection Agency (NFPA), FAA and the TSA have recognized the importance and need for detailed best practices.
Explain the essential service from the airport communications system and its core objectives.
To satisfy the immediate information needs of the airport stakeholder in the course of both their normal daily activities and during emergencies. Two core objectives: allows the public to access services from the airport and allows responders to communicate in a way that assists them in carrying out their responsibilities.
Describe the primary tasks performed by the airport communications system.
Communications between the stakeholder and the department.
Calls for emergency and non emergency assistance. Majority of calls received via telephone.
Calls from stakeholders giving or requesting information
Call from the airport operator to the stakeholder. Administrative nature.
Communications among members of the department.
Involve two or more: ACS, airport personnel, supervisory or command level staff
Communicaitons between departments.
Communications between departments and other agencies.
Describe the core objectives of the airport communication center (ACC).
To provide a method for stakeholders to access services provided by the airport operator.
To process these requests and assign appropriate resources and personnel to take care of them.
To maintain contact with personnel in the field, thus allowing field personnel to carry out their responsibilities of maintaining the airport, protecting and saving lives and property.
Describe what a concept of operations plan is and how it is used in the planning process.
A tool used by management that will explain in broad terms the modus operandi for the many systems located within the airport communications centers. The plan helps to answer questions such as: What form the airport communications center should take, What its mission and core objectives should be and how it fits into the overall strategy of the airport operations compliance effort. Typically referred to as CONOPS.
Explain what consolidation means and the different types.
Business streamlining is an approach used to keep cost low and maintain the highest productivity possible.
Full - all existing communications center services are moved into a single center with a single management structure
Partial - multiple centers may be combined and others may continue independently driven purely by political, operational and fiscal realities.
Co-located - multiple center may be moved to the same location and maintain separate operations, infrastructure and common equipment may be shared and cost may be reduced.
Explain how airport communications may be configured.
Typical hours of operation are 24 hours a day, 365 days per year, including weekends and holidays. Generally configured for emergency communications support. Another example, non-emergency communications support, aircraft gate assignment support, operation of the subway system, maintenance dispatch and monitoring of the airport security system.
Describe the primary disciplines of airport communications.
Law Enforcement communications involve
Fire service communications involve
EMS service communications involve
Airport operations involve
Describe a mission statement and its importance to the airport communication center.
A short official statement an organization makes about the work that it does and why it does it. The cornerstone of effective organizations. A declaration that best describes why a business exists. The Mission statement list the elementary purposes of the organization. It defines its philosophies, ambitions, goals and core values.
