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Purposive Communication > MODULE 1 > Flashcards

MODULE 1 Flashcards

1
Q

Communication came from the Latin word ___

A

Communicare

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2
Q

What does communicare mean?

A

to make common

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3
Q

In the process of communication, without it, you have no reason for communication

A

Message

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4
Q

Process of converting your idea into verbal or nonverbal symbols that can be understood by the receiver

A

Encoding

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5
Q

It is the manner in which the message is conveyed

A

Channel

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6
Q

This is where the receiver processses and tries to understand the meaning of the message sent

A

Decoding

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7
Q

This is where the receiver processses and tries to understand the meaning of the message sent

A

Decoding

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8
Q

This is the receiver’s respomse to the message sent

A

Feedback

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9
Q

This refers tot he situation in which the communication takes place

A

Context

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10
Q

What happens when there is a failure to transmit the idea from the sender to receiver?

A

Communication breakdowns

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11
Q

It is anything that distorts the message intended by the source

A

Noise

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12
Q

What are the three types of noise?

A

Physical, Psychological, Semantic

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13
Q

This means that the receiver failed to grasp the meaning of the message due to jargon/technical terms

A

Semantic noise

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14
Q

Examples of this noise are biases and prejudices that lead to message distortion

A

Psychological noise

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15
Q

These are distractions from the environment that make it difficult to hear or pay attention

A

Physical noise

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16
Q

What is communication with oneself

A

Intrapersonal

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17
Q

What does the prefix intra mean?

A

within or inside

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18
Q

What does the prefix inter mean?

A

between, among, together

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19
Q

Interpersonal, intrapersonal, and organizational communication refers to what face of communication?

A

Context

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20
Q

In formal communication, this is when subordinates talk to their superiors

A

Upward communication

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21
Q

This is when people in the same level but different departments within the organization talk with each other

A

Horizontal communication

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22
Q

This communication happens when people from different levels in different departments talk with each other

A

Crosswise

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23
Q

True or false: in informal communication, it is hard to identify who the source of the message is

A

True

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24
Q

In this context of communication, people should respect linguistic, religious, ethnic, social, and professional differences

A

Intercultural Communication

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25
Q

The main objective of this type of commuication are to inform, entertain, persuade

A

Formal communication

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26
Q

The role of this type of communication is to deepen relationship. It takes place during personal and ordinary conversations

A

Informal communication

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27
Q

Communication Model: The speaker is responsible of influencing his/her audience through public speaking

A

Aristotle’s Linear Model

28
Q

Communication Model: The source and receiver need to be on the same level to communicate well

A

Berlo’s Linear Model

29
Q

Communication Model: This is more effective in person-person communication than mass audience

A

Shannon-weaver model

30
Q

Communication Model: Both person acts as both sender and receiver

A

Schramm Model

31
Q

Communication Model: Communication is a dynamic and non-linear process; it is evolutionary

A

Helical Model (Non-linear)

32
Q

True or false: Communication is reversible, you can take it back

A

False

33
Q

Who are the 6 persons involved in communication?

A

who i am, who the other person is, what does he think of me, what does he think of himself, what does he think i think of myself, what does he think about what i think of him

34
Q

These are our own set of rules so others are not expected to conform to them

A

Morals

35
Q

These are rules accepted by society, so they are imposed upon everyone

A

Ethics

36
Q

Who said that communication means a common understanding of something

A

Chase and Samo (2013)

37
Q

Who said that communication is the simultaneous sharing and creating of meaning through human symbolic interaction

A

Seiler and Beall (1999)

38
Q

Who said that communication is a systematic process in which individuals interact with and thorugh symbols to create and interpret meanings

A

Woods (2004)

39
Q

Who said that communication is always changing. It’s always in motion

A

Devito

40
Q

Enumerate the elements of communication in the communication process

A

Source, message, encoding, channel, decoding, receiver, feedback, context, noise

41
Q

What is the communication between two people called?

A

Dyadic

42
Q

What are the 2 linear models of communication

A

Aristotle’s and Berlo’s Model

43
Q

The elements of this model of communication is:

Speaker –> Speech –> Audience –> Effect

A

Aristotle’s Linear model

44
Q

What are the three strategies to persuade a reader

A

Pathos - appeals to the emotion
Logos - appeals to logic
Ethos - used to convey the writer’s credibility and authority

45
Q

The elements of this model of communicatin is:

Source –encodes–>message–>channel–decodes–>receiver

A

Berlo’s model

46
Q

What are the contents of the source and receiver in Berlo’s model

A

Communication skills, attitudes, knowledge social system, culture

47
Q

What are the five channels of communication according to Berlo’s model?

A

Hearing, seeing, touching, smelling, tasting

48
Q

What model of communication omits the sixth sense (intuition, thinking, understanding analyzing) as a channel of communication

A

Berlo’s Model

49
Q

In what model of communication is feedback a central feature?

A

Shcramm’s Model

50
Q

What are the drawbacks of linear models of communication

A

Lack of feedback and no room for barriers to communication or noise

51
Q

What are the general principles of effective communication

A

Purpose
Audience
Topic
Context
Feedback

52
Q

What are the principles of effective “oral” communication

A

Be clear with your purpose
Be complete with the message
Be concise
Be natural with your delivery
Be specific and timely with your feedback

53
Q

What are the principles of effective written communication?

A

Be clear
Be concise
Be concrete
Be correct
Be coherent
Be complete
Be courteous

54
Q

Principle of Communication:

Even the very attempt of not wanting to communicate communicates something

A

Inescapable

55
Q

Principle of Communication:

Once uttered you can never take it back

A

Irreversible

56
Q

What are the factors affecting the context of communication

A

Psychological
Relational
Situational
Environmental
Cultural

57
Q

Ethics in communication:

Pay attention to the needs of others as well as yours

A

Mutuality

58
Q

Ethics in communication:

Do not cause another person embarassment or a loss of dignity

A

Individual dignity

59
Q

Ethics in communication:

Ensure that others have accurate information

A

Accuracy

60
Q

Ethics in Communication:

Be responsible for the consequences of your relationships and communication

A

Accountability

61
Q

Ethics in communication: Both sender and receiver have the responsibility to ensure the message is understood

A

Audience

62
Q

Ethics in communication: Your point of view may not be shared by others

A

Relative truth

63
Q

Ethics in communication: Be sure that the end goal of your communication and the means of getting to that end are both ethical

A

Ends vs means

64
Q

Ethics in communication: In situations where you have more power than others you have more responsibility for the outcome

A

Use of power

65
Q

Ethics in communication: Balance your rights against your responsibilities

A

Rights vs Responsibilities

66
Q

What are the four ethical principles according to the Credo for Ethical Consideration by the US National Communication Association

A

advocate 1. truthfulness, 2. accuracy, 3. honesty, and 4. reason as essential to the integrity of communication

67
Q

What are the three faces of communication?

A

Mode (Verbal and Non-verbal)
Context (Intrapersonal vs Interpersonal)
Formal vs Informal Communication

Purposive Communication (3 decks)

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