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Purposive Communication > MODULE 1 > Flashcards

MODULE 1 Flashcards

(67 cards)

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1
Q

Communication came from the Latin word ___

A

Communicare

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2
Q

What does communicare mean?

A

to make common

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3
Q

In the process of communication, without it, you have no reason for communication

A

Message

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4
Q

Process of converting your idea into verbal or nonverbal symbols that can be understood by the receiver

A

Encoding

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5
Q

It is the manner in which the message is conveyed

A

Channel

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6
Q

This is where the receiver processses and tries to understand the meaning of the message sent

A

Decoding

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7
Q

This is where the receiver processses and tries to understand the meaning of the message sent

A

Decoding

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8
Q

This is the receiver’s respomse to the message sent

A

Feedback

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9
Q

This refers tot he situation in which the communication takes place

A

Context

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10
Q

What happens when there is a failure to transmit the idea from the sender to receiver?

A

Communication breakdowns

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11
Q

It is anything that distorts the message intended by the source

A

Noise

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12
Q

What are the three types of noise?

A

Physical, Psychological, Semantic

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13
Q

This means that the receiver failed to grasp the meaning of the message due to jargon/technical terms

A

Semantic noise

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14
Q

Examples of this noise are biases and prejudices that lead to message distortion

A

Psychological noise

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15
Q

These are distractions from the environment that make it difficult to hear or pay attention

A

Physical noise

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16
Q

What is communication with oneself

A

Intrapersonal

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17
Q

What does the prefix intra mean?

A

within or inside

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18
Q

What does the prefix inter mean?

A

between, among, together

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19
Q

Interpersonal, intrapersonal, and organizational communication refers to what face of communication?

A

Context

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20
Q

In formal communication, this is when subordinates talk to their superiors

A

Upward communication

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21
Q

This is when people in the same level but different departments within the organization talk with each other

A

Horizontal communication

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22
Q

This communication happens when people from different levels in different departments talk with each other

A

Crosswise

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23
Q

True or false: in informal communication, it is hard to identify who the source of the message is

A

True

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24
Q

In this context of communication, people should respect linguistic, religious, ethnic, social, and professional differences

A

Intercultural Communication

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25
The main objective of this type of commuication are to inform, entertain, persuade
Formal communication
26
The role of this type of communication is to deepen relationship. It takes place during personal and ordinary conversations
Informal communication
27
Communication Model: The speaker is responsible of influencing his/her audience through public speaking
Aristotle's Linear Model
28
Communication Model: The source and receiver need to be on the same level to communicate well
Berlo's Linear Model
29
Communication Model: This is more effective in person-person communication than mass audience
Shannon-weaver model
30
Communication Model: Both person acts as both sender and receiver
Schramm Model
31
Communication Model: Communication is a dynamic and non-linear process; it is evolutionary
Helical Model (Non-linear)
32
True or false: Communication is reversible, you can take it back
False
33
Who are the 6 persons involved in communication?
who i am, who the other person is, what does he think of me, what does he think of himself, what does he think i think of myself, what does he think about what i think of him
34
These are our own set of rules so others are not expected to conform to them
Morals
35
These are rules accepted by society, so they are imposed upon everyone
Ethics
36
Who said that communication means a common understanding of something
Chase and Samo (2013)
37
Who said that communication is the simultaneous sharing and creating of meaning through human symbolic interaction
Seiler and Beall (1999)
38
Who said that communication is a systematic process in which individuals interact with and thorugh symbols to create and interpret meanings
Woods (2004)
39
Who said that communication is always changing. It's always in motion
Devito
40
Enumerate the elements of communication in the communication process
Source, message, encoding, channel, decoding, receiver, feedback, context, noise
41
What is the communication between two people called?
Dyadic
42
What are the 2 linear models of communication
Aristotle's and Berlo's Model
43
The elements of this model of communication is: Speaker --> Speech --> Audience --> Effect
Aristotle's Linear model
44
What are the three strategies to persuade a reader
Pathos - appeals to the emotion Logos - appeals to logic Ethos - used to convey the writer's credibility and authority
45
The elements of this model of communicatin is: Source --encodes-->message-->channel--decodes-->receiver
Berlo's model
46
What are the contents of the source and receiver in Berlo's model
Communication skills, attitudes, knowledge social system, culture
47
What are the five channels of communication according to Berlo's model?
Hearing, seeing, touching, smelling, tasting
48
What model of communication omits the sixth sense (intuition, thinking, understanding analyzing) as a channel of communication
Berlo's Model
49
In what model of communication is feedback a central feature?
Shcramm's Model
50
What are the drawbacks of linear models of communication
Lack of feedback and no room for barriers to communication or noise
51
What are the general principles of effective communication
Purpose Audience Topic Context Feedback
52
What are the principles of effective "oral" communication
Be clear with your purpose Be complete with the message Be concise Be natural with your delivery Be specific and timely with your feedback
53
What are the principles of effective written communication?
Be clear Be concise Be concrete Be correct Be coherent Be complete Be courteous
54
Principle of Communication: Even the very attempt of not wanting to communicate communicates something
Inescapable
55
Principle of Communication: Once uttered you can never take it back
Irreversible
56
What are the factors affecting the context of communication
Psychological Relational Situational Environmental Cultural
57
Ethics in communication: Pay attention to the needs of others as well as yours
Mutuality
58
Ethics in communication: Do not cause another person embarassment or a loss of dignity
Individual dignity
59
Ethics in communication: Ensure that others have accurate information
Accuracy
60
Ethics in Communication: Be responsible for the consequences of your relationships and communication
Accountability
61
Ethics in communication: Both sender and receiver have the responsibility to ensure the message is understood
Audience
62
Ethics in communication: Your point of view may not be shared by others
Relative truth
63
Ethics in communication: Be sure that the end goal of your communication and the means of getting to that end are both ethical
Ends vs means
64
Ethics in communication: In situations where you have more power than others you have more responsibility for the outcome
Use of power
65
Ethics in communication: Balance your rights against your responsibilities
Rights vs Responsibilities
66
What are the four ethical principles according to the Credo for Ethical Consideration by the US National Communication Association
advocate 1. truthfulness, 2. accuracy, 3. honesty, and 4. reason as essential to the integrity of communication
67
What are the three faces of communication?
Mode (Verbal and Non-verbal) Context (Intrapersonal vs Interpersonal) Formal vs Informal Communication

Purposive Communication (3 decks)

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