Module 1 Flashcards
What is Service Value System?
How components and activities of an organization interact to create value through IT enabled services.
What are the Core components of SVS?
- Service Value Chain
- ITIL practices
- Guiding principles
- Governance
- Continual Improvement
What is ITIL Service Value Chain?
Flexible model for creation, delivery and continual improvement of services
What is definition of ITIL practices?
enhance flexibility of the service value chain by supporting multiple chain activities
What are ITIL guiding principles?
Help to guide decisions/actions; ensure shared understanding/unified approach.
What is definition of Governance?
keep alignment of operations and strategic direction
Definition of continual improvement.
Ongoing, continuous re-evaluation performed at all levels to ensure performance always meets shareholder expectations.
What are 4 dimensions of ITIL?
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
What is purpose of the 4 dimensions?
Help ensure Holistic approach to service management.
Key concepts of ITIL.
- Guidance for good practice
- Can be adapted to many business and stragies
- Incorporates new methodologies
- Holistic approach
- Real world application
- Provide services to customers that are fit for their purpose.
