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ServiceNow Fundamentals > Modul 1: User interface & Navigation > Flashcards

Modul 1: User interface & Navigation Flashcards

1
Q

Which one of these applications is available to all users?

a. Change
b. Incident
c. Facilities
d. Self-Service

A

D: Self-Service is the only application that is available to all users. Ref: Sys-Admin specs.PDF

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2
Q

ServiceNow is a single-instance, multiple tenant architecture?
True
False

A

False: The ServiceNow Cloud is built on an advanced multi-instance, single tenant architecture. Each tenant (or customer business) may have more than one instance. Ref: pg. 11 of FPG(fundamentals participant guide)

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3
Q

What are the main UI component(s) of the ServiceNow Platform?

a. Banner Navigator
b. Banner Frame
c. Application Frame
d. Application Navigator
e. Content Menu
f. Content Frame

A

B, D, F: The three key components of the ServiceNow UI are:
B: Banner Frame: Highlights important tools and settings that apply to your instance
D: Application Navigator: The content that is populated in the navigator depends on your role. It provides links to all application menus and modules, based on your permissions
F: Content Frame: Displays information such as lists, forms, dashboards, knowledge bases, and service catalogs depending on where you navigate within the platform. Ref: pg. 13 of FPG.

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4
Q

There are _____ common types of Interfaces (Numeric Value)

A

6: There are six common types of interfaces
a. Homepage: Consists of navigational elements, functional controls, and platform information.
b. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.
c. Form: Data is entered into ServiceNow through forms
d. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.
e. Maps: Display ServiceNow data graphically on a Google map
f. Timelines: Used to track tasks or projects
Ref: pg. 14 of FPG

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5
Q

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

a. Form
b. List
c. Dashboard
d. Timeline

A

C: Dashboards enable you to display multiple performance analytics, reporting and other widgets on a single screen. Ref: pg. 14 of FPG

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6
Q

What are the three components of a filter condition?

a. Table
b. Value
c. Field
d. Operator

A

B: Value
C: Field
D: Operator
Ref: pg. 44 of FPG

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7
Q

Configuration will not affect what others see on their forms.
True
False

A

False: Configuration affects what users will see. However, personalizing a list will not affect what others see on their forms. Personalization affects you as a user, configuration can affect everyone’s view of a form.
Ref: FPG pg. 39

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8
Q

What is the difference between docs.servicenow.com and community.servicenow.com?

A

Docs is an official resource provided by ServiceNow, while Community is a resource filled with knowledge from other ServiceNow users.
Ref: FPG pg. 20

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9
Q

What displays a set of records from a table?

a. View
b. Dashboard
c. Panel
d. List

A

D. A list displays a set of records from a table.

Ref: FPG pg. 34

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10
Q

What are the five parts of a List?

___________, _______________, ______________, _________________, _________________

A

Title Bar, List Filters / Breadcrumbs, Column Headings, Column Header Search, Fields.
Ref: FPG pg. 35

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11
Q

A ______ is a version of a customized list or form which defines the layout order and what fields appear on the list or form.

A

View. Views enable users to quickly display the same list or form in multiple ways. System administrators can create views for lists or forms.
Ref: FPG pg. 36

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12
Q

Switching views on a form will attempt to save all changes made to the record.

True
False

A

True.

Ref: FPG pg. 36

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13
Q

What are the three types of control menus?
______________
______________
______________

A

List, Column, Record.
List control menu: Used to access options related to viewing an filtering the entire incidents list.
Column control menu: Used to access display actions related to that column.
Record Control Menu: Used to see a menu of actions related to the values in a cell, such as filtering options, assigning tags, and more.
Ref: FPG pg. 37

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14
Q

Where do you navigate to add or remove columns(fields) from a list or change the order in which the columns appear in the list, for all users?

A

Column Control Menu -> Configure -> List Layout

Ref: FPG pg. 38

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15
Q

Through Personalize List Columns you can do what of the following:

a. Add
b. Remove
c. Rearrange
d. Reset
e. Aggregate
f. All of the Above

A

A,B,C,D. In personalizing your columns, you have the ability to add/remove columns from your view. You also can change the order or reset the view to the default settings. You do not have the ability to add/aggregate columns together.
Ref: FPG pg. 39

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16
Q

The _______ ___________ allows you to edit field values in a list without opening the form.

A

List Editor.

Ref. FPG pg. 40

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17
Q

What is the name of the text indexing and search engine that performs all text searches in ServiceNow?

a. Google
b. Bing
c. Zing
d. Yahoo

A

C. Zing is the text indexing and search engine that performs all text searches in ServiceNow
Ref: FPG pg. 41

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18
Q

What is the difference between filters and breadcrumbs?

a. Both are a type of filter. There is no difference
b. Filters are applied to the table, while breadcrumbs are a form of filter navigation ordered from right to left.
c. Filters are applied to the table, while breadcrumbs are a form of filter navigation ordered from left to right.

A

C. Filters allow you to specify exactly which records you want to see within a selected list. Breadcrumbs summarize the filter conditions that are applied to a list.
Ref: FPG pg. 43

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19
Q

You can load a form directly by searching on a record number in the __________ ____________ ______________ or by clinking on a list

A

Global Text Search.

Ref: FPG pg. 57

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20
Q

When a field on a form is mandatory, an asterisk will be shown. The color of the asterisk is first _________ and then once the field has been filled the asterisk will turn ____________

A

Red. Grey.

Ref: FPG pg. 58

21
Q

You can hide mandatory fields on a form.
True
False

A

False. You cannot hide mandatory fields on a form. When you personalize a form to show or hide important fields, you only have the option to modify the visibility of non-mandatory fields.
Ref: FPG pg. 58.

22
Q

What are the five common field types?

____________ _________________ ________________ _______________ __________________

A

String, Choice, True/False, Date/Time, Reference

Ref: FPG pg. 59

23
Q

What is the image of the Reference Lookup Icon?

a. A Scroll
b. A pair of binoculars
c. A gear
d. A magnified glass.

A

d. A Magnified glass

Ref: FPG pg. 60

24
Q

Wildcard searches can be used in reference fields.

True
False

A

True.

Ref: FPG pg. 60

25
Q

What element type do you use to refer to records on any table in the platform?

a. Reference Field
b. String Field
c. Document ID
d. Date

A

C: Document ID. A reference field can refer only to records from one other table. To add a field that can refer to records on any table in the platform, regardless of a shared reference, use the Document ID element type.
Ref: FPG pg. 60

26
Q

The main UI components in ServiceNow:

A

Application Navigator
Banner Frame
Content Frame
(ABC)

27
Q

Name the 3 main features of the application navigator:

A

Filter
Favorites
History

28
Q

How would you define a list?

A

A collection of records from a table

29
Q

Hvad er de 3 komponenter når man laver et List Filter?

A

Field
Condition/Operator
Value

30
Q

Hvad er en form?

A

Creating or modifying af en record

31
Q

True/false - guided setups help configure applications on the serviceNow instance:

A

True

32
Q

Er det anbefalet at assigne roller til brugere eller grupper?

A

Til grupper - det er den sikreste måde at håndtere rettigheder - nemmere overblik. Easyer to manage

33
Q

Hvad er den primære fordel ved presence?

A

At man kan se at der er andre inde på samme sag, men at man kan forsætte med at arbejde. Man får besked hvis der er nogen inde.

34
Q

Name the steps for creating an Email notification?

A

Hvornår, Hvem og Hvad

When to send
Who to send to
What to send

35
Q

Hvad bruger vi dot-walking til?

A

Get information from a series of referenced fields from different tables.
Man må helst ikke dot.walke mere end 3 gange i forhold til performance.

“Dot-Walking gathers information from a series of tables through reference fields”

36
Q

True/false - Metrics bliver brugt til at måle effekten af vores IT services

A

True

37
Q 
Which one of these applications is available to all users?
A: Change
B: Incident
C: Facilities
D: Self-Service
A

D: Self-Service

38
Q

What is ServiceNow?

A

It is a Cloud-based application Platform-as-a-Service

39
Q

What is the ServiceNow Instance

A

What is the ServiceNow Instance

40
Q

Name the 3 main features of the application navigator:

A

Filter
Favorites
History

41
Q

How would you define a list?

A

A collection of records from a table

42
Q

Hvad er de 3 komponenter når man laver et List Filter?

A

Field
Condition/Operator
Value

43
Q

Hvad er en form?

A

Creating or modifying af en record

44
Q

True/false - guided setups help configure applications on the serviceNow instance:

A

True

45
Q

Er det anbefalet at assigne roller til brugere eller grupper?

A

Er det anbefalet at assigne roller til brugere eller grupper?

46
Q

Hvad er den primære fordel ved presence?

A

At man kan se at der er andre inde på samme sag, men at man kan forsætte med at arbejde. Man får besked hvis der er nogen inde.

47
Q

Name the steps for creating an Email notification?

A

Hvornår, Hvem og Hvad:

When to send
Who to send to
What to send

48
Q

Hvad bruger vi dot-walking til?

A

Get information from a series of referenced fields from different tables.
Man må helst ikke dot.walke mere end 3 gange i forhold til performance.

49
Q

True/false - Metrics bliver brugt til at måle effekten af vores IT services

A

True

ServiceNow Fundamentals (5 decks)

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