Modual 4 Quiz

Question 1

What four signs show escalation in behaviour?

Answer 1

Increasing volume of conversation
Non-verbal body language
Threat making
Inappropriate behaviour

Question 2

What is paraphrasing?

Answer 2

Taking what the other person said and repeating back in your own words

Question 3

Non-verbal communication accounts for up to what percent of the meaning in conversation?

Answer 3

90%

Question 4

If a person becomes hostile towards you what should you do?

Answer 4

Remain calm
Remove the person from a public area
Offer choices

Question 5

Maintaining good posture while speaking with someone is a sign of respect towards that individual

Answer 5

True

Question 6

A trigger with regard to communication is…?

Answer 6

Something that frustrates you the most

Question 7

What are the four non-verbal methods of communication?

Answer 7

Visual
Tactile
Vocal
Use of time, space and image

Question 8

Bias, discrimination, and harassment are challenges to goo communication

True or false

Answer 8

True

Question 9

What is the communication method to gain cooperation and compliance

Answer 9

Listen 
Empathize
Ask
Paraphrase 
Summarize

Question 10

You do not need to ask permission before interviewing someone

Answer 10

False

You are not a police officer. Ask for permission