Models

Question 1

Maslows Hierarchy of needs

Answer 1

1.Self actualisation 2.Esteem needs 3.Social needs 4.Safety needs 5. Physiological needs

Question 2

Herzbergs 2 factor theory

Answer 2

Hygiene factors- pay, company policies, working conditions, job security
Motivation factors- promotion opportunities, recognition, responsibility, achievement

Question 3

Kaplan and Nortons balanced scorecard

Answer 3

Financial perspective- revenue, expenses, cash flow
Customer perspective- customer satisfaction, retention, market share
Learning/growth perspective- employee satisfaction, turnover, employee skills
Internal process perspective- inventory, orders, resource allocation, quality control

Question 4

Porters 5 forces

Answer 4

1. competitive rivalry
2. supplier power
3. buyer power
4. threat of substitution
5. threat of new entry

Question 5

Ansoffs matrix

Answer 5

Exist+exist= market penetration
New M+ exist P= market development
New P+ exist M= Product development
New M+new P= Diversification

Question 6

Tannenbaum-Schmidt continuum

Answer 6

1. Tells
   2.Sells
   3.Consults
2. Shares
3. Delegates

Question 7

Greiners growth model

Answer 7

Phase 1- Leadership crisis
Phase 2- Autonomy crisis
Phase 3- Control Crisis
Phase 4- Red tape crisis
Phase 5- Growth crisis

Question 8

Bartlett and Ghoshalls international strategy

Answer 8

Global
Transnational
International
Multinational

Question 9

Lewins Force field analysis

Answer 9

Looks at and weighs up the positive forces for change and the obstacle to change

Question 10

Handys cultural model

Answer 10

Power, Task, Role, Person

Question 11

Elkingtons Triple Bottom line

Answer 11

Planet- Environmental performance
People- Social performance
Profit- Economic performance

Question 12

Carrols CSR pyramid

Answer 12

1. Be a good corporate citizen
2. Be ethical
3. Obey the law
4. Be profitable

Question 13

Porters Generic strategies

Answer 13

Broad market+Low cost= cost leadership
Broad market+Product uniqueness= differentiation strategy
Narrow market+Low cost= focus strategy (low cost)
Narrow market+ Product uniqueness= focus strategy (differentiation)

Question 14

Bowmans strategic clock

Answer 14

1. Low price, low added value
2. Low price
3. Hybrid
4. Differentiation
5. Focused differentiation
6. Risky high margins
7. Monopoly pricing
8. Loss of market share

Question 15

Taylors motivation theory

Answer 15

People are solely motivated by money, workers should have no control over their work, social aspect of of work is irrelevant- pushed for performance bases pay

Question 16

Mayos motivation theory

Answer 16

Mayo’s management theory states that employees are motivated far more by relational factors such as attention and camaraderie than by monetary rewards or environmental factors, such as lighting, humidity and more