Mocks Flashcards
What is the hospitality and catering industry?
A diverse and constantly evolving sector offering a wide range of choices to suit various needs and budgets.
What are the two main divisions of hospitality and catering provisions?
Commercial and Non-commercial.
What characterizes commercial hospitality and catering?
Profit making business operations to earn money.
What characterizes non-commercial hospitality and catering?
Non-profit organisations or government-run provisions.
What is residential hospitality?
Where accommodation is offered.
What is non-residential hospitality?
Where only food and drink are offered.
Why are customers important for a business?
Customers are important for a business to be successful. Without them, businesses cannot survive or thrive.
What is essential for understanding customer needs?
It is essential that provisions identify the types of customers who are likely to visit the establishment.
On what factors can customers be grouped?
We can group customers based on factors such as their age, occupation, religion/culture, and purpose of visit.
Who are the customers in hospitality and catering?
Customers include students, staff in armed forces, patients, prisoners, elderly, homeless people, families, people with disabilities, couples, and travellers.
What are non-commercial residential provisions?
Non-commercial residential provisions refer to accommodations that are not for profit.
What are commercial residential provisions?
Commercial residential provisions refer to accommodations that are provided for profit.
What are non-commercial non-residential provisions?
Non-commercial non-residential provisions refer to services that are not provided for profit and do not include accommodation.
What are commercial non-residential provisions?
Commercial non-residential provisions refer to services provided for profit that do not include accommodation.
Who are the tourists in hospitality and catering?
Tourists include families, pleasure seekers, extended families, business travellers, and couples.
What is the significance of students in hospitality and catering?
Students are a key demographic in hospitality and catering, often representing a significant portion of customers.
What does ‘pleasure’ refer to in the context of hospitality and catering?
Pleasure refers to customers seeking enjoyment and leisure experiences in hospitality and catering.
What are the different types of families in hospitality and catering?
Families can include extended families and those seeking pleasure.
What role do couples play in hospitality and catering?
Couples are a significant customer group, often seeking romantic or leisure experiences.
What is the focus of hospitality and catering provision?
Hospitality and catering provision focuses on providing services and accommodations to various customer groups.
In what ways are food served?
Counter service, table service, personal service
Advantages of cafeterias
Can serve lots of people quickly, cost effective, fewer servers needed, variety of food available, food on display
What are the types of buffet
Sit-Down buffet, standing/fork, finger buffet
Advantages of fast food outlets
Quick and cheap, less staff required, limited menu, customer understands expectations
Advantages of self-service
Not many staff needed, quick
Advantages of a bar/seated counter service
Limited staff required, fast service
Advantages of table service
Formal, easier and less stressful for customers, less food waste
Advantages of family-style service
Personalised dining experience, enjoyable for a group, less food waste, customers can try new dishes
Advantages of silver service
It offers an excellent Good for formal events, excellent customer experience
What is silver-service and what events typically use silver service?
It is when the waiters serve food from a fork and spoon directly to each customer. Events are usually: weddings, significant formal events, high-end restaurants
What is Gueridon (table side)
When specialist staff prepare and/or cook food for the customers at their table.
Advantages of Gueridon
Served entertainingly, food is at the perfect temperature, good selling point for restaurant, creates a sophisticated environment, refined dining experience, service is very personal
What is a banquet and what are its advantages
A grand and fancy meal that often involves a speech is served on a very bid table for lots of people, with all the features and details pre-arranged. Advantages are: creates a festive atmosphere, represents a special occasion, and honours a certain individual
Advantages of tray/trolley service
Customer does not need to get up, all specialist diets are catered for, less waste
Advantages of a vending machine
Accessible, convenient, cheap, variety of food and drink, quick, accepts cash and card, usually branded items
Advantages of home delivery
Customers don’t have to leave their house, available by most companies
Advantages of takeaway
Convenient and easy, large variety of foods, customers can try new dishes
Why are ratings and standards important?
Customers can understand the standards and services of the service from the reviews. This means the customer can make an informed choice based on evidence from other customers.
What are hotels assessed on?
Hospitality, services, bedrooms, bathrooms, hygiene, food, exterior, public areas, restaurants
What are the most recognised ratings in the UK?
AA Rosette, Good Food Guide, Michelin
