Miscellaneous Flashcards
Are Project Management Information Systems (PMIS) an EEF or OPA?
EEF
Which processes can implement change?
- Manage Project Work
- Control Quality
- Control Procurements
Tuckman’s Ladder (Develop Team)
Forming Storming Norming Performing Adjourning
Conflict Resolution Techniques (5)
Withdraw/avoid Smooth/accommodate Compromise/reconcile Force/direct Collaborate/problem solve
Problem Solving Steps
Identify Define Investigate Analyze Solve Check
Communication Channels Formula
n(n-1)/2
5C’s of Written Communication
- Correct grammer and spelling
- Concise expression and elimination of excess words
- Clear purpose and expression directed to the needs of the reader
- Coherent logical flow of ideas
- Controlling flow of words and ideas
Communication Methods
Interactive Communication (2 or more parties involved ina multidirectional exchange in real time) Push Communication (sent, does not ensure receipt) Pull Communication (access at own discretion)
Major Forms of Communication
Interpersonal Communication Small Group Communication Public Communication Mass Communication Networks and Social Computing Communication
Risk Score Formula
Risk Score = probability x impact
Risk Assessment Parameters
Probability Impact Urgency Proximity Dormancy Manageability Controllability Detectability Connectivity Strategic Impact Propinquity
Risk Strategies for Threats
Avoid Transfer Accept Mitigate Escalate
Risk Strategies for Opportunities
Accept Share Enhance Exploit Escalate
Risk Strategies for Overall Project Risk
Avoid Exploit Transfer/Share Mitigate/Enhance Accept
(No escalate)
Risk Cost Benefit Analysis
Change in Impact Level/ Implementation Cost
Higher ratio: more effective response
Source Selection Analysis
Least Cost Qualifications Only Quality-based/highest technical performance score Quality and cost based Sole source Fixed Budget
Stakeholder Analysis Stakes
Interest Rights (legal and moral) Ownership Knowledge Contribution
Stakeholder Engagement Levels
Unaware Resistant Neutral Supportive Leading
Delphi Technique
Anonymous data gathering technique for sorting and prioritising
Parkinson’s Law
“work expands so as to fill the time available for its completion”
Dr Ouchi’s Theory Z
Focuses on increasing employee loyalty to the company by providing a job for life with a strong focus on the well-being of the employee, both on and off the job.
Theory X
The typical employee has little to no ambition, shies away from work responsibilities, and is individual-goal oriented
Theory Y
People in the workforce are internally motivated, enjoy their labour in the company, and work to better themselves without a direct reward in return.
Leadership Styles
Laissez-faire Transactional Servent Leader Transformational Charismatic Interactional
Maslow’s Hierarchy of Needs
Physiological needs Safety needs Love and belonging Esteem Self-actualization
Two Types of Knowledge
Explicit (fact based, easily communicated)
Tacit (emotions, experiences, difficult to communicate)
Four Pillars of Ethics
Honesty
Respect
Responsibilty
Fairness
Change Control Tools
Identify configuration item.
Record and report configuration item status.
Perform configuration item verification and audit.
Nominal Group Technique
Interpersonal and team skill: Pose a question Write down ideas Share ideas Rank by usefulness
