Misc

Question 1

Industrial Revolution

Answer 1

18th Century

brought complexity and growth to organizations

Question 2

Quid pro quo

Answer 2

a favor or advantage granted or expected in return for something

Question 3

Value stream mapping

Answer 3

A toll that deconstructs a procedure & defines the value each step provides in relation to the goal

Question 4

PESTLE

Answer 4

Political, Economic, Social, Technological, Legal, & Environmental trends

Question 5

Grievance

Answer 5

A complaint formally stated in writing

Question 6

Weingarten rights

Answer 6

Unionized workers have the right to Union representation in a conversation where discipline may result

Question 7

Adverse action

Answer 7

When EE feels their treatment by employers puts them at a disadvantage

Question 8

Lean Approach

Answer 8

Best value from the least amount of resources

Question 9

Six Sigma Approach

Answer 9

Process mapping, value stream mapping

Question 10

SMART Goals

Answer 10

Specific
Measurable
Achievable
Relevant 
Timely

Question 11

Recent study

Answer 11

Within 3 years

Question 12

Gap Analysis

Answer 12

Views a process when there is a discrepancy b/w expected performance and actual performance

(Especially when benchmarks, milestones, & goals are not met)

Question 13

Milestones

Answer 13

Progressive periods by which certain business activities are expected to be completed (i.e. each fiscal quarter w/i a fiscal year)

Question 14

Validated process

Answer 14

A process in which the inputs are tightly controlled and produce the same desired output each time the process takes place.