Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Management Information Systems > MIS Quiz #2 Review Ch. 3B, 5, 6, and 7 > Flashcards

MIS Quiz #2 Review Ch. 3B, 5, 6, and 7 Flashcards

1
Q

Hardware

A

Consists of the physical devices associated with a computer.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Software

A

Is the set of instructions that the hardware executes to carry out.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Central Processing Unit (CPU)

A

Does exactly what it is named. It is the central unit that processes information form the software and coordinates how hardware works together.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Primary Storage

A

Main memory of the computer. The one directly accessible to the CPU. It includes RAM, ROM, and cache memory.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Secondary Storage

A

CDs, DVDs, and flash drives. Basically any external storage unit that is not directly accessible by the CPU.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Input Devices

A

Things we use to put infromationinto a computer. Keyboards, mouse, web cams, and scanners.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Output Devices

A

Things we use to take information from a computer. Monitor, speaker, printer, or headphones.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Communication Devices

A

The equipment used to send information and recieve it from one location to another. Ex: Modem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Operating System Software

A

Manages how the software and devices work together.

Ex: After using Word (software) to create a document, the operating system software makes sure the printer is connected to the computer and it has paper, then it send the printer with instructions on how to print it.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Utlity Software

A

Provides additional functionality to the operating system.

Ex: Anti-virus software, screen savers, and anti-spam software.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Application Software

A

Used to solve speicific problems or do specific tasks.

Ex: Payroll, Customer relationship management, project management, traning, etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

CIO

A

The Chief Information Officer is responsible for:

(1) Overseeing all uses of infromation technology.
(2) Ensuring the strategic alignment of IT with business goals and objectives.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

CTO

A

The Chief Technology Officer is responsible for ensuring the throughput, speed, accuracy, availability, and reiability of an organization’s infromation technology.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

CSO

A

The Chief Security Officer is responsible for ensuring the security of IT systems and developing strategies to safegaurd against attacks from hackers and viruses.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

CKO

A

The Chief Knowledge Officer is the person who is responsible for collecting, maintaining, and distributing the organizational’s knowledge. The CKO also deisgns programs to make it easy to reuse knowledge.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Ethical Issues Affected by Technology Advances

A
  • Intellectual property
  • Copyright
  • Fair use doctrine
  • Pirated software
  • COunterfeit software
17
Q

Intellectual Property

A

Intangible creative work that is embodied in physical form.

Ex: Essays, music, and poems.

18
Q

Copyright

A

The legal protection afforded an expression of an idea, such as a song, video game, and some types of propriety documents.

19
Q

Fair use doctrine

A

In certain situations, it is legal to use copyrighted material.

20
Q

Pirated software

A

The unauthorized use, duplication, distribution, or sale of copyrighted software.

21
Q

Counterfeit software

A

Software that is manufactured to look like the real thing and sold as such.

22
Q

Ethics vs. Privacy

A

Ethics are principles that guide how we reuse and copy other people’s ideas. Privacy is the right to have control over possessions, referring to an organization keeping their customers infromation private.

23
Q

Transactional Infromation

A

All infromation from a single business process or unit or work. It is saved and used to analyze data.

Ex: ATM withdraws, hotel reservations, or buying stock.

24
Q

Analytical Infromation

A

All business information used to support the performing of managerial analysis tasks.

Ex: Trends, sales, product statistics, and future growth projections.

25
Q

Characteristsics of High Quality Infromation

A

Accuracy

Completeness

Consistencey

Uniqueness

Timeliness

26
Q

What are Infromation Levels and where are they located on the pyramid?

A
  • Individual
    • Individual knowledge, goals, and strategies
  • Department
    • Departmental goals, revenues, expenses, processes, and strategies
  • Enterprise
    • Enterprise revenues, expenses, processes, and strategies

The Top

27
Q

What are Information Formats and where are they located on the pyramid?

A
  • Document
    • Letters, memos, faxes, emails, reports, marketing materials
  • Presentation
    • Product, stratefy, process, financial customer, and competitior
  • Spreadsheet
    • Sales, marketing, industy, financial, and orders
  • Database
    • Customer, employee, sales, order, supplier, ans manufacturer

The Middle

28
Q

What are infromation granularities and where are they located on the pyramid?

A
  • Detail (fine)
    • Reports for each salesperson, product, and part
  • Summary
    • Reports for all sales, personnel, all products, and all parts
  • Aggregate (coarse)
    • Reports across departments, organizations, and companies
29
Q

Advantages and Disadvantages of Real-time Infromation

A

ADVANTAGES: You can make decisions faster, please customers, and always be up to date.

DISADVANTAGES: Although technology can help you make decisions faster it does not mean the decisions are right. With info constantly changing it is hard to keep up or be accurate especially when analyzing using info from others collected at different times.

30
Q

4 Sources of Low Quality Infromation

A
  1. Online customers intentionally enter inaccurate information to protect their privacy.
    * Ex: Using a fake number so they won’t call your house at 8am on a Sunday.*
  2. Different systems have different information entry standards and formats.
  3. Call center operators enter abbreviated or erroneous information by accident or in order to save time.
  4. Third-party and external information contains inconsistencies, inaccuracies, and errors.
31
Q

Costs of Poor Information

A
  • Inability to accurately track customers, which directly affects strategic initiatives such as CRM and SCM
  • Difficulty identifying the organization’s most valuable customers
  • Inability to identify selling opportunities
  • Marketing to nonexistent customers
  • Difficulty tracking revenue due to inaccurate invoices
  • Inability to build strong customer relationships
32
Q

Benefits of Good Information

A
  • It can increase the chances of making good decisions
  • It can directly increase a business’s bottom line

Management Information Systems (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions