MIS Chapter 11 Flashcards
A process that creates a physical object from a three dimensional digital mode by laying down many successive layers of material
3D printing
A search for specific information or patterns, using input from multiple business partners and data sources. It Identifies groups of people based on common interests and recommends products or services based on what members of the group purchased or did not purchase
Collaborative Filtering
Consists of the processes a company uses to track and organize its contacts with customers. It improves services offered to customers and uses customer contact information for targeted marketing
Customer relationship management(CRM)
Allows customers to modify the standard offering, such as selecting a different home page to be displayed each time the Web browser is openned
Customization
Enables business partners to send and receive information on business transactions
Electronic Data Interchange
An integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout and organization
Enterprise resource planning (ERP)
Draws on concepts of organizational learning, organizational culture, and best practices to convert tacit knowledge into explicit knowledge, create a knowledge-sharing culture in an organization, and eliminate obstacles to sharing knowledge
Knowledge Management (KM)
The process of satisfying customers’ needs, building customer relationships, and increasing profits by designing goods and services that meet customers’ preferences better. It involves not only customers’ requests, but also the interaction between customers and the company
Personalization
The process of working with suppliers and other partners in the supply chain to improve procedures for delivering products and services
Supply chain Management (SCM)
A third party exchange (B2B) that provides a platform for buyers and sellers to interact with each other and trade more efficiently online
E-marketplace
Brings traditional auctions to customers around the globe and makes it possible to sell far more goods and services than at a traditional auction
Online Auction
Invites sellers to submit bids for products and services, In other words, there is one buyer and many sellers: a one-to-many relationship. The buyer can choose the seller that offers the service or product at the lowest price
Reverse auction
An integrated network consisting of an organization, its suppliers, transportation companies, and brokers used to deliver goods and services to customers
Supply Chain
