MIS CH 1,2,3 Key Terms

Question 1

Referred to the set of logical related tasks and behaviors that an organization develops over time to produce specific business results in the unique manner in which these activities are organized and coordinated

Answer 1

Business processes

Question 2

those assets required to derive value from a primary investment

Answer 2

Complementary assets

Question 3

The physical equipment used for input, processing, and output activities in an information system

Answer 3

Computer hardware

Question 4

focuses primarily on knowledge and information technology

Answer 4

Computer literacy

Question 5

consist of the details, pre-programmed instructions that control and coordinate the computer hardware components in an information system

Answer 5

Computer software

Question 6

streams of raw facts representing events occurring in organizations and the physical environment before they have been organized and arranged into a form that people can understand and use

Answer 6

Data

Question 7

is one in which nearly all of the organizations significant usiness relationships with customers, suppliers, and employees or digitally enabled and mediated

Answer 7

Digital firm

Question 8

private intranets extended to authorize users outside the organization

Answer 8

Extranets

Question 9

output that is returned to appropriate members of the organization to help them evaluate or correct the input stage

Answer 9

Feedback

Question 10

data that have been shaped into a form that is meaningful and useful to human beings

Answer 10

Information

Question 11

A set of inter-related components that collect or retrieve, process, store, and distribute information to support decision-making and control in the organization

Answer 11

Information system

Question 12

an understanding of the management and organizational dimensions of systems as well as the technical dimensions of systems

Answer 12

Information systems literacy

Question 13

consist of all the hardware and software that a firm needs to use in order to achieve its business objectives

Answer 13

Information technology (IT)

Question 14

s service provided by the Internet that uses universally accepted standards for sorting, retrieving, formatting, and displaying information in a page format on the Internet

Answer 14

World Wide Web

Question 15

converting this raw input into a meaningful form

Answer 15

Processing

Question 16

transfers the processed information to the people who will use it or to the activities for which it will be used

Answer 16

Output

Question 17

investments and organization and management

Answer 17

Organizational and management capital

Question 18

deals for behavioral issues as well as tactical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm

Answer 18

Management information systems

Question 19

such as engineers scientist or architecture’s, design products or services and create new knowledge for the firm

Answer 19

Knowledge workers

Question 20

internal corporate networks based on Internet technology

Answer 20

Intranets

Question 21

The worlds largest and most widely used network; A global network of networks that used universal standards to connect millions of networks in more than 230 countries around the world

Answer 21

Internet

Question 22

captures or collects raw data from within the organization or from its external environment

Answer 22

Input

Question 23

provides the foundation, or platform, on which the firm can build its specific information systems

Answer 23

Information technology (IT)

Question 24

-A contemporary term for data and software tools for organizing, analyzing, and providing access to the data to help managers and other enterprise users make more informed decisions

Answer 24

Business intelligence

Question 25

function which makes sure business and it are inline, sits with the top level offices

Answer 25

Chief information officer (CIO

Question 26

firm is learning and not forgetting

Answer 26

Chief knowledge officer (CKO)

Question 27

help manage their relationships with their customers

Answer 27

Customer relationship management (CRM) systems

Question 28

focuses on problems that are unique and rapidly changing, for which the proceed for arriving at a solution may not be fully predefined in advance

Answer 28

Decision-support systems (DSS)

Question 29

part of DSS it is a screen displays on a single screen graphs and charts of the key performance indicators for managing a company

Answer 29

Digital dashboard

Question 30

Subset of e-business | –Buying and selling goods and services through Internet

Answer 30

Electronic business (e-business),

Question 31

Using Internet technology to deliver information and services to citizens, employees, and businesses

Answer 31

E-government

Question 32

any systems that are enterprising data wide data base

Answer 32

Enterprise applications

Question 33

to integrate business processes in Manufacturing and production, finance and accounting, sales and marketing, and humans resources into a single software system

Answer 33

Enterprise systems

Question 34

A computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping

Answer 34

Transaction processing systems (TPS)

Question 35

help manage relationships with suppliers, purchasing firms, distributors, and logical companies share information about orders, production, inventory levels, and deliver of products and service so they can source, produce, and deliver goods and services efficiency

Answer 35

Supply chain management (SCM)

Question 36

social media technologies to enable business

Answer 36

Social business,

Question 37

Uses a web interface to present integrated personalize business content

Answer 37

Portal

Question 38

summaries supporting systems summaries and charts

Answer 38

Management information systems (MIS)

Question 39

enable organizations to better manage processes for capturing and applying knowledge and expertise

Answer 39

Knowledge management systems (KMS)

Question 40

includes the strategy and policies for making information technology with an organization

Answer 40

IT governance

Question 41

help senior management make these decisions

Answer 41

Executive support systems (ESS

Question 42

the firm is viewed as a "nexus of contracts" among self interested individuals rather than as a unified, profit-maximizing entity

Answer 42

Agency theory

Question 43

involves comparing the efficiency and effectiveness of your business processed against strict standards and then measuring performance against those standards

Answer 43

Benchmarking

Question 44

usually identified by consulting companies, research organizations, government agencies, and industry associations as the most successful solution method for consistency and effectively achieving a business objective

Answer 44

Best practices

Question 45

provides general view of firm, its competitors, and the firms environment

Answer 45

Competitive forces model

Question 46

activity for which a firm is a world-class leader

Answer 46

Core competency,

Question 47

subsitue products that preform as well as or better than anything currently produced

Answer 47

Disruptive technologies

Question 48

ability to offer individually tailored products or services using the same production resources as mass production

Answer 48

Mass customization

Question 49

refers to market situations where the economic value being produced depends on the number of people using a product

Answer 49

Network economics

Question 50

uses networks to link people, assets, and ideas, enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical location

Answer 50

Virtual company,

Question 51

collection of independent first that use information technology to coordinate their value chains to produce a product or service for a market collectively

Answer 51

Value web

Question 52

firms and individuals seek to economize on transaction cost

Answer 52

Transaction cost theory

Question 53

the cost of switching from one product to a competing product

Answer 53

Switching costs

Question 54

a movement between levels of sociotechnical systems

Answer 54

Strategic transitions

Question 55

(Aka standard operating procedures) are precise rules, procedures, and practices that have been developed to cope with virtually all expected situations

Answer 55

Routines