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MIS 171 test ting > MIS 171 test 1 > Flashcards

MIS 171 test 1 Flashcards

1
Q

Information System

A

Is a system that allows us to accomplish the tasks of storing, retrieving, and safeguarding information.

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2
Q

Business Process

A

is a set of work activities with preferred order, an identifiable beginnings and, inputs, and clearly defined outputs that add value to the customers.

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3
Q

Business functions

A

Are activities specific to a functional area of operation.

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4
Q

Business process re-engineering

A

is the analysis and design of workflows and processes within an organization. Is basically the fundamental re-thinking and radical re-design, made to an organization’s existing resources. It is more than just business improvement.

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5
Q

Data

A

Facts

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6
Q

Information

A

Facts with meaning

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7
Q

Knowledge

A

Application of expertise to information

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8
Q

Components of an Information System

A

Hardware, software, Procedures, People

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9
Q

What is Enterprise Resource Planning (ERP)?

A

Enterprise Resource Planning, or ERP, systems support the core business of many large enterprises

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10
Q

Supplier Relationship Management

A

SRM, systems are an extension of ERP systems. SRM systems manage information about suppliers such as material quality, delivery lead-time and historical cost.

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11
Q

Customer Relationship Management

A

CRM, systems manage information about customers. These systems aim to gather and store as much information about a customer as possible.

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12
Q

Knowledge Management System

A

Manage the collective knowledge and expertise of an organization.

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13
Q

Content Management System

A

manage information to be presented on websites. Allow for ease of translation, re-structuring and rebranding of website content.

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14
Q

Scalability

A

Concerns how large the system can become, in terms of data volume and number of users.

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15
Q

Availability

A

Concerns how easy it is to access a system, and whether there is any planned or unplanned time that the system is unavailable.

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16
Q

Throughput

A

Concerns the time it takes to process tasks and how many tasks can be performed concurrently before this processing speed begins to degrade.

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17
Q

Reliability

A

Concerns whether the system behaves consistently at all times for all users, for similar tasks performed with similar data.

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18
Q

Security

A

concerns whether the system can be compromised through unauthorized access, theft of data, and intentional corruption or destruction of data. It also concerns itself with the ability to identify how specific users were using a system at any given time, and how they changed the data.

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19
Q

Tiered Architecture Three Broad Categories:

A

Data storage and retrieval
Computation logic and rules, and
End-user interaction

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20
Q

Client

A

An independent environment in the system

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21
Q

Company Code

A

Smallest org unit for which you can maintain a legal set of books

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22
Q

Credit Control Area

A

•An organizational entity which grants and monitors a credit limit for customers.
•It can include one or more company codes

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23
Q

Sales Organization

A

An organizational unit responsible for the sale of certain products or services.
•The responsibility of a sales organization may include legal liability for products and customer claims

24
Q

Distribution Channel

A

The way in which products or services reach the customer
Typical examples of distribution channels are wholesale, retail, or direct sales

25
Q

Division

A

A way of grouping materials, products, or services

26
Q

Sales Area

A

Combination of Sales Organization, Distribution Channel and Division
Determines conditions (i.e. pricing) for sales activities

27
Q

Plant

A

Plant from which the goods should be delivered to the customer

28
Q

Other SD organization units:

A

Shipping Point
•Loading Point
•Sales Office
•Sales Group
•Sales Person

29
Q

Customer Master

A

Contains all of the information necessary for processing orders, deliveries, invoices and customer payment.
•Every customer MUST have a master record.

30
Q

Created by Sales Area

A

Sales Organization
•Distribution Channel
•Division

31
Q

The customer master information is divided into 3 areas:

A

•General Data
•Company Code Data
•Sales Area Data

32
Q

General Information relevant for the entire organization:

A

Name,Address,Communication

33
Q

Company Code specific information:

A

Acc. Mgmt, Payment,Bank

34
Q

Sales Area specific information:

A

Sales Office Currency

35
Q

Material Master

A

•Contains all the information a company needs to manage about a material.
•Material master data is stored in functional segments called Views

36
Q

Condition master data includes:

A

•Prices
•Surcharges
•Discounts
•Freights
•Taxes

37
Q

You can define the condition master to be dependent on various data:

A

•Material specific
•Customer specific

38
Q

Output is information that is sent to the customer using various media, such as:

A

•E-mail
•Mail
•EDI
•Fax
•XML

39
Q

Output examples:

A

•Quotation
•Confirmation
•Invoice

40
Q

Sales Order Process

A

Pre-sales activities
Sales Order Entry
Check Availability
Pick Materials
Pack Materials
Post Goods Issue
Invoice Customer
Receipt of Customer Payment

41
Q

Sales Support

A

Is a component of SD that assists in the sales, distribution, and marketing of a companies products and services to its customers. It contains the following functionality:
•Creating and tracking customer contacts and communications (sales activity)
-Phone call records
-On-site meeting
-Letters
-Campaign communication
•Implementing and tracking direct mailing, internet, and trade fair campaigns based on customer attributes

42
Q

Pre-sales documents need to be managed within the presales activities:

A

Inquiries and Quotations. These documents help identify possible sales related activity and determine sales probability.

43
Q

inquiry

A

is a customer’s request to a company for information or quotation in respect to their products or services without obligation to purchase.

44
Q

Quotation

A

Presents the customer with a legally binding offer to deliver specific products or a selection of a certain amount of products in a specified timeframe at a pre-defined price.

45
Q

Sales order processing

A

can originate from a variety of documents and activities:
•Customer contacts us for order: phone, internet, email
•Existing Contract
•Quotations

46
Q

The sales document is made up of three primary areas:

A

•Header
-Data relevant for the entire sales order: Ex: customer data, total cost of the order.
•Line Item(s)
-Information about the specific product: Ex: material and quantity, cost of an individual line.
•Schedule Line(s)
-Uniquely belongs to a Line Item, contains delivery quantities and dates for partial deliveries.

47
Q

Shipping process

A

Begins when you create the delivery document for the sales order.

48
Q

Delivery Creation

A

Checks order and materials to determine if a delivery is possible — delivery block (hold), completeness.
Confirms availability.
Confirms export/foreign trade requirements.
Determines total weight & volume.

49
Q

Delivery Document

A

initiates the delivery process and is the control mechanism for this process
•Picking
•Packing
•Loading
•Posting Goods Issue

50
Q

Picking

A

Quantities based on delivery note
Assigned date when picking should begin
Automated storage location assignment
Supports serial number/lot number tracking and batch management
Integrated with Warehouse Management (WM)

51
Q

Loading and Packing

A
  • identifies which packaging is to be used for specified products (customer preference and UCC-128
    considerations)
  • Identifies and updates accounts associated with returnable packaging
  • Tracks the packed product by container
  • Insures weight/volume restrictions are enforced
  • All packed items are assigned to the required means of transportation
52
Q

Goods Issue

A
  • Event that indicates the change in ownership of the products
  • Reduces inventory
  • Automatically updates the G/L accounts
  • Ends the shipping process and prevents changes to the shipping documents
53
Q

Billing

A

is created by coping data from the sales order and/or delivery document.
Order-based billing
Delivery-based billing
The billing process is used to generate the customer invoice.
It will update the customer’s credit status.

54
Q

Billing Documents

A

The billing document will automatically create a debit posting to your customer sub-ledger account and credit your revenue account.

It is at this point that the sales process is passed over to Financial Accounting to await payment.

55
Q

Payment

A

is the final step in the sales order process, this step is managed by the Financial Accounting department.
Final payment includes:
•Posting payments against invoices.
•Reconciling differences between payment and invoice.
Payment will create a posting clearing the liability in the A/R account and increases your bank account.

56
Q

Document flow and order status

A

feature allows you to find the status of an order at any point in time. The SAP updates the order status every time a change is made to any document created in the customer order management cycle (Order-to-Cash).

MIS 171 test ting (1 decks)

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