Mintzberg

Question 1

Figure head (interpersonal)

Answer 1

The figure heads role to represent the organisation to the outside world

Anstrong figurehead can lead to valuable PR and media attention

Greeting visitors

Speaking at ceremonies

Hosting receptions

Attending conferences

Question 2

Leader(interpersonal)

Answer 2

The leaders role is to inspire and motivate employees

A strong leader can instil loyalty from the workforce/may reduce of staff turnover

Selecting the appropriate training and leading the event

Motivating staff through appraisal

Core decision-making

Chairing events

Question 3

Liaison(interpersonal)

Answer 3

The liaison role involves developing relationships and channels of communication both within and out of an organisation

Managers can foster relationships of those who could later provide favours and important information to assist the running and the success of the business

Regular meetings

coordination with other departments

Hospitality with major clients

Frequent correspondence

Question 4

Monitor (informational)

Answer 4

Examining information received from internal and external sources

Checking progress since your plans are on target

the workforce will be productive if the manager is checking the work being done

Supervision

Budget control

Use of gantt charts

Reading reports

Progress updates at meetings

Question 5

Disseminator (informational)

Answer 5

Reduces confusion and stress from staff if communication is clear on the regular

Producing monthly progress reports

Send emails and memos

Train staff

Demonstrations

Set policy



Question 6

Spokesman (informational)

Answer 6

Attend board meetings to communicate new business ideas e.g. new product development

The spokesman’s role is to transmit information to external stakeholders

Set the mission statement

Hold press and media conferences

Attend interviews with journalists and reporters

Question 7

Entrepreneur ( decisional )

Answer 7

Comes up with ideas and make decisions on the business direction

Able to balance the risk and reward

Brainstorming and innovation

Identify new markets

Planning strategies

Design and idea development

Question 8

Disturbance handler ( decisonal )

Answer 8

Deals with any problems that arise and taking corrective action

 failure to do so may lead to delays in achieving objectives e.g. disciplinary, industry action, grievance and conflict management issues

Takes disciplinary action

Follows policy for grievance

Settles disputes within teams

Question 9

Resource allocator (decisonal)

Answer 9

Makes decisions as to her finances, staffing and technology are used within the business

Providing budget and financial control essential to this role

• oversee work data
• set up teams of staff
• purchase resources and machinery
• assign budgets

Question 10

negotiator (decisonal)

Answer 10

Then negotiate to act as intermediary/go-between when different stakeholders need to reach an agreement e.g. contract with suppliers

Both compromise and persuasion are necessary tools in this role

• Communications with trade unions
• set up work councils
• negotiate with supplier