Midterms Flashcards

1
Q

an item or service produced and offered by the company for sale in the market

A

Product

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2
Q

An entity like logo, symbol, or
name used by the companies, to make
their products identifiable.

A

Brand

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3
Q

_________ and ____________ their
connection and relationships with
customers, which is what brands are all
about

A

Improving, strengthening.

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4
Q

Process of creating a distinct identity for a business in the minds of your target audience
and the general population.

A

Branding

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5
Q

Trademark

A

Brand name

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6
Q

Customers perception of the brand.

A

Brand image

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7
Q

Is the practice of planning, developing, maintaining, and monitoring a brand to create a strong and positive image in the minds of consumers and stakeholders

A

Brand Management

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8
Q

to ensure that a brand is perceived favorably, differentiates itself from competitors and builds lasting relationships with customers

A

Brand Management

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9
Q

SET OF TOOLS used by a company to create a brand image.

A

Brand Identity

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10
Q

The LEVEL OF FAMILIARITY consumers has with a particular brand.

A

Brand Awareness

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11
Q

Ability of consumers to RECOGNIZE AN IDENTIFYING CHARACTERISTICS of one
company versus a competitor

A

Brand recognition

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12
Q

Consumers FIRST PURCHASE of a brand

A

Brand Trial

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13
Q

Consumers ACCEPTING AND INCORPORATING a brand into their purchasing behavior and consumer identity.

A

Brand Adaption

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14
Q

A marketing strategy where TWO BRANDS COLLABORATE

A

Co- Branding

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15
Q

A strategy where a company creates NEW PRODUCT CATEGORY under its WELL-KNOWN BRAND NAME

A

Brand Extension

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16
Q

Focuses on developing and
improving products, align with
customers need and market
trends.

A

Product Management

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17
Q

Concentrates on building and
maintaining a brand’s image,
reputation, and customers
relationships.

A

Brand Management

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18
Q

defines your product’s unique value proposition, target customers, and competitive advantages.

A

Competitive strategy

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19
Q

high-level plan describing what a business hopes to accomplish with its product and how it plans to do so

A

Product Strategy

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20
Q

reduction or elimination of
government power in an industry

A

Deregulation and Privatization

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21
Q

permanent reduction of a
company’s labor force by removing
unproductive workers or divisions.

A

Downsizing

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22
Q

practice of hiring a party outside a
company

A

Outsourcing

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23
Q

process of changing and improving
the design of a product, service or
system etc

A

Re-engineering

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24
Q

The process of bringing about new ideas, methods, products, services, or solutions that have a positive significant impact and value.

A

Innovation

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25
Q

a person who does the advertising,
promotion, brochures, website, and lead generation

A

Trappings

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26
Q

a plan by the owners
to describe how the company will grow in the future

A

Substance

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27
Q

A tool that can help you to analyze what your company does best now, and to devise a successful strategy for the future.

A

SWOT Analysis

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28
Q

is a management method whereby an organization can assess major external factors that influence its operation
in order to become more competitive in the market.

A

Pest analysis

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29
Q

the act of giving or taking one thing in
return for another

A

Exchange

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30
Q

is an economy’s ability to produce particular goods at a lower opportunity cost than its trading partners

A

Comparative Advantage

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31
Q

is an exchange involving a good
or service conducted between at least two different countries.

A

International Trade

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32
Q

when companies compete to sell
goods and services on an international scale.

A

Global Competition

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33
Q

Forces are used to identify and analyze an
industry’s competitive forces.

A

Porter’s five forces

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34
Q

a simple and intuitive way to
visualize the levers a management team can pull when considering growth opportunities.

A

Ansoff Matrix

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35
Q

Existing market, New Product

A

Product Development Strategy

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36
Q

Existing market, Existing Product

A

Market penetration Strategy

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37
Q

New market, Existing Product

A

Market Development Strategy

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38
Q

New market, New Product

A

Diversification Strategy

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39
Q

A product strategy where businesses offer products or services that are unique from their competitors
- features, price, quality, or other aspects

A

Differentiation Strategy

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40
Q

very similar to what other companies offer
and compete mainly on price.

A

Commodity Products

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41
Q

offer unique features or
benefits that set them apart from the competition.

A

Differentiated Products

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42
Q

appeal to a specific group of customers
and often come with a higher price tag.

A

Niche Products

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43
Q
  • bringing about new ideas, methods,
    products, services, or solutions that have a significant positive impact and value.
A

Innovation

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44
Q

the qualitative benefit that a user gets from a
particular product in satisfying needs, solving problems, and achieving goals.

A

Value

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45
Q

occurs when organizations
market many variations of the same products

A

Product Proliferation

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46
Q
  • Intangible activities
A

Service

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47
Q

the process of imagining, creating, and
iterating products that solve users’ problems or address specific needs in a given market

A

Design

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48
Q

involves a business method focusing on gaining a competitive edge by reducing costs across the organization.

A

Cost Leadership Strategy

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49
Q

This means ensuring that the products you produce are of the highest possible quality (premium) and meet the needs of your target market.

A

Quality Strategy

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50
Q

Reliable

A

Service strategy

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51
Q

Appealing

A

Physical Product Strategy

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52
Q

User-friendly

A

Luxury Product Strategy

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53
Q

An effective product strategy starts with a focus on the right type of product.

A

Focus Strategy

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54
Q

The ‘market’ is the place where Adam Smith’s ‘invisible hand’ achieves an equilibrium between demand and supply.

A

Invisible Hand

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55
Q

an economic concept that relates to a
consumer’s desire to purchase goods and services and willingness to pay a specific price for them.

A

Demand

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56
Q

refers to the willingness
and ability of consumers to purchase goods at different prices.

A

Effective Demand

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57
Q

effective demand is the point of equilibrium where aggregate demand equals aggregate supply.

A

Keynesian Economics

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58
Q

the maximum level of
demand for a product or service that could be
achieved under optimal conditions.

A

Potential demand

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59
Q

It represents the upper limit of how
much of a product or service
consumers would buy if there were
no barriers such as price,
availability, or competition.

A

Potential demand

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60
Q

potential demand for something that remains dormant because it is unavailable, consumers don’t have the money, or they don’t know it is available

A

Latent demand

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61
Q

economic activities offered by one party to
another.
- time-based performances
- action of serving, helping or benefiting of
another for economic exchange

A

Service

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62
Q

are generally inexpensive,
non-durable, frequently purchased and used goods. They are often non-durable ones.

A

Convenience goods

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63
Q

infrequently purchased consumer
goods that demand time, planning, effort, and resources from customers

A

Shopping goods

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64
Q

incur special purchasing efforts, and
the items possess special features.

A

Specialty goods

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65
Q

‘Pure’ services:

A
  • Intangibility
  • Inseparability
  • Variability
  • Perishability
  • Impossibility of ownership
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66
Q

the process creating a distinct identity for a business in the minds of your target audience and the general population

A

Branding

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67
Q

a form of identification or badge of origin

A

Brand name

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68
Q

is where your product or service fits
into its market, what features make it unique and why it’s better than competitors’ offerings.

A

Product Positioning

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69
Q

positioning is an act of designing the company’s offering and image to occupy a distinct place in the mind of the target market.

A

Brand Positioning

70
Q

a concise statement of the benefits
that a company is delivering to customers who buy its products or services

A

Value proposition

71
Q

Emphasizing the cost effectiveness or
superior value of your product or service

  • Apple “think different”
A

Value -Based Positioning

72
Q

Highlighting the superior quality,
craftsmanship, or performance of your
product or service.

  • High quality, expensive products
A

Quality-based positioning

73
Q

Focusing on the unique benefits that
consumers can only gain from your product or service.

ex: FedEx, 711, Uber,

A

Benefit Positioning

74
Q

Addressing a specific problem your target
audience faces and positioning your product
as the solution.

A

Problem/ solution positioning

75
Q

Differentiating your brand from a competitor
based on factors like product features,
customer service, or pricing.

A

Competitor-based Positioning

76
Q

mental process involved in knowing,
learning, understanding things

A

Cognitive

77
Q

the way in which a person acts in response
to a particular situation/stimulus

A

Behavior

78
Q

is a way of life of a group of people–the
behaviors, beliefs, values, and symbols that they accept, generally without thinking about them

A

Culture

79
Q

a significant change in the beliefs,
values, norms, behaviors, or practices of a society

A

Cultural shift

80
Q

are society’s relatively permanent and
ordered divisions whose members share similar values, interests, and behaviors.

A

Social Classes

81
Q

are social groups of a defined age range
that share life experiences, significant events and culture.

A

Generations

82
Q

T or F

Marketers can control factors influencing consumer behavior

A

False

83
Q

Factors influencing consumer behavior

A

Cultural
Social
Personal
Psychological

84
Q

Highest per person grocery bill but live on fixed incomes and are motivated by value

A

Silents

85
Q

Loyal, Value hunter, prefers brick n mortar stores, expects high customer service

A

Baby Boomers

86
Q

Brand loyals and Biggest spenders

A

Gen X

87
Q

Researchers products online

A

Gen X

88
Q

Mobile dependent

A

Millennials

89
Q

Influencers affect buying decision

A

Millennials

90
Q

make more frequent trips to the stores

A

Gen Z

91
Q

is two or more people who interact to
accomplish individual or mutual goals.

A

Group

92
Q
  • social groups, work
    groups, family, or close friends a consumer
    identifies with and may want to join
A

Reference groups

93
Q

direct influence and to
which a person belongs (clubs/parties/unions)

A

Membership groups

94
Q

to which an individual wishes to belong

A

Aspirational groups

95
Q

within a reference group who exert social
influence on others because of special skills,
knowledge

A

Opinion leader, Influentials

96
Q

is a strategy that generates excitement
and conversations about a product or brand through word of mouth and social interaction.

A

Buzz Marketing

97
Q

focuses on encouraging people to talk about and share their experiences with a product or brand

A

WORD OF MOUTH

98
Q

Buzz marketing often involves sder-generated content, such as reviews, testimonials, or social media posts which can amplify the message and reach a wider audience

A

Consumer-generated Content

99
Q

Collaborating with influence or individuals with a significant online following can help generate buzz as they share their opinions and experiences with their followers

A

Influencers

100
Q

Creating content that is intriguing, entertaining, or thought - provoking can make it more likely to be shared, creating a buzz around the brand

A

Contagious Content

101
Q

unconventional or unexpected marketing approaches can pique people’s interest and generate buzz

A

Surprise and Novelty

102
Q

Social platforms play a significant role of buzz marketing as they provide a space for discussion, sharing, and the potential for content to go viral

A

Social media

103
Q

Creating unique and memorable experiences for customers can lead to them talking about the brand with enthusiasm

A

Experiential Marketing

104
Q

is the most important consumer-buying
organization in society

A

Family

105
Q

It is the main influence on a person’s views, attitudes and behaviors

A

Family

106
Q

online communities where people socialize or exchange information and opinions

A

Online Social Networks

107
Q

People change the goods and
services they buy over their
lifetimes (tastes in food, clothes,
furniture are often age related)

A

Age and life cycle stages

108
Q

affects the good and services bought by consumers

A

Occupation

109
Q

Affects consumer store and product choices

A

Economic situation

110
Q

Manifestations or actual patterns of behavior

A

Lifestyle

111
Q

Person’s patterns of living expressed in his or her psychographics

A

Lifestyle

112
Q

AIO stands for

A

Activities, Interest, opinions

113
Q

is the study and classification of your consumers based on their behavior, attitude, values, and lifestyle choices.

A

Psychographic Segmentation

114
Q

a type of lifestyle wherein the person is fond of spending in simple traditional ways

A

Rural Lifestyle

115
Q

a type of lifestyle wherein the person prefers to be alone most of the time

A

Solo Lifestyle

116
Q

a type of lifestyle wherein the person has the qualities of being adventurous and artistic

A

Bohemian lifestyle

117
Q

Focused on maintaining physical fitness

A

Active lifestyle

118
Q

Focused on overall well-being and balance, physical and mental health

A

Healthy Lifestyle

119
Q

Living in a city environment

A

Urban Lifestyle

120
Q

Mobility and frequent relocation

A

Nomadic lifestyle

121
Q

Heavy reliance on technology and digital platform

A

Digital lifestyle

122
Q

combination of characteristics or qualities
that form an individual’s distinctive character

A

Personality

123
Q

personal knowledge of who we are,
encompassing all of our thoughts and feelings aboutourselves physically, personally, and socially.

A

Self-concept

124
Q

is a need that is sufficiently pressing to direct the person to seek satisfaction

A

Motive

125
Q

refers to qualitative research
designed to probe consumers’ hidden, subconscious motivations

A

Motivation research

126
Q

describe a person’s relatively consistent
evaluations, feelings, and tendencies toward an objector idea.

A

Attitudes

127
Q

occurs when consumers are buying
expensive, rarely-purchased items
- conducting extensive research before making a significant investment

A

Complex purchasing behavior

128
Q

a descriptive thought that a person has about
something based on Knowledge, Opinion, Faith

A

Belief

129
Q

High involvement, Significant difference between brands

A

Complex Buying behavior

130
Q

In the shopping process, this behavior is visible when consumers struggle to differentiate between brands.

A

DISSONANCE-REDUCING PURCHASING BEHAVIOR

131
Q
  • is defined as a lack of harmony.
A

Dissonance

132
Q

Study and classification of your consumer based on their behavior, attitude, values, and lifestyle choices

A

Psychographic Segmentation

133
Q

Part of psychological factors

A

Motivation, perception, Learning, Beliefs, and attitudes

134
Q

When consumers mindlessly buy something,
with little to no involvement in the product or
brand category

A

Habitual purchasing behavior

135
Q

demonstrates zero brand loyalty, as you go
for your preferred taste, no matter the logo on the label.

A

Habitual purchasing behavior

136
Q

Consumers purchase a different product not
because they were dissatisfied with the
previous one, but because they seek variety.

A

Variety Seeking behavior

137
Q

Low involvement, Significant difference between brands

A

Variety seeking behavior

138
Q

High involvement, Few difference between brands

A

Dissonance reducing buying behavior

139
Q

Low involvement, Few difference between brands

A

Habitual buying behavior

140
Q

(when one of the person’s
normal needs—for example, hunger or
thirst—rises to a level high enough to become
a drive)

A

Internal stimuli

141
Q

(For example, an
advertisement or a discussion with a friend
might get you thinking about buying a new
car)

A

External stimuli

142
Q

the sensory experience of the world

A

Perception

143
Q

Significance

A

Selective attention

144
Q

Meaning

A

Selective distortion

145
Q

Recall

A

Selective retention

146
Q

tendency for people to screen out most of the information they are exposed

A

Selective attention

147
Q

tendency for people to interpret information in a way that will support what they already believe

A

Selective distortion (Misrepresentation)

148
Q

Tendency to remember good points made about a brand they favor and forget good points about competing brands

A

Selective retention

149
Q

Change in an individuals behavior from experience

A

Learning

150
Q

internal stimulus that call for action

A

Drives

151
Q

Something that will satisfy a person

A

Motive

152
Q

influencing factors how a person will respond

A

Cues

153
Q

the act/ intention of buying

A

Responses

154
Q

the discomfort cause by a post-purchase conflict

A

Cognitive dissonance

155
Q

a measurement that determines how happy customers are with a company’s products, services, and capabilities

A

Customer Satisfaction

156
Q

Adoption Process:

A
  1. Awareness
  2. Interest
  3. Evaluation
  4. Trial
  5. Adoption
157
Q

The key to a product’s success lies in skillfully
integrating strategies throughout its

A

product life cycle

158
Q

the 6 product life cycle stages

A
  1. Introduction
  2. Growth
  3. Maturity
  4. Saturation
  5. Decline
  6. Revival
159
Q

the product’s grand debut

A

introduction

160
Q

the cornerstone of the entire journey.

A

Introduction

161
Q

Strategies under Introduction

A

Initial awareness and Buzz
Product Differentiation
Pricing Strategy

162
Q

your product gains momentum and attention,
offering expansion and refinement
opportunities.

A

Growth

163
Q

these growth stage strategies guide its
evolution as it secures market share

A

Growth

164
Q

Strategies for Growth

A

Broadening Market Reach
Enhancing Product Features
Strategic Pricing and Positioning

165
Q

Stable, Saturation and focused on staying relevant

A

Maturity

166
Q

Strategies for Maturity

A

Diversified Marketing in Maturity
Sustaining Customer Loyalty
Exploring Product Line Extensions

167
Q

This phase is marked by fierce competition,
market saturation, and the need for creative
tactics to uphold relevance

A

Saturation

168
Q

Strategies for Saturation

A

Innovative Marketing Campaigns
● Value-Add Services
● Niche Market Exploration

169
Q

indicates reduced demand and relevance

A

Decline

170
Q

Strategies for Decline

A

Assessing Liability
Harvesting or Exiting
Potential Revival

171
Q

This stage offers the chance to rejuvenate
products, recapture consumer interest, and
breathe new life into what was once fading

A

Revival

172
Q
A