Midterms Flashcards
Is a comprehensive approach that organizations use to ensure their products, services and process meet or-exceed customer expectations and comply with relevant standards and regulations.
Quality management
It is the _____ of quality management is to consistently deliver high quality products or services while continuously improving processes to enhance efficiency and effectiveness
Primary goal of quality management
What are the components and principles of quality management
- customer focus
- leadership
- process approach
- employee involvement
- continuous improvement
- data- driven decision making
- supplier relationship
- risk management
- standardization and documentation
- regulatory compliance
- customer feedback
- training development
Understanding and meeting customer needs and expectations id at the core of quality management
Customer focus
Effective ___ is essential for establishing a quality focused culture within an organization
Leadership
Quality management emphasize the importance of well defined and controlled processes. Organization should identify, document and continuously improve their process to achieve consistent quality
Process approach
Employees at all levels should be actively involved in quality improvement efforts. Their input and engagement are crucial for identifying and addressing quality issues
Employee involvement
Quality management promotes a culture of continuous improvement. This involve regularly assessing process, identifying areas for enhancement, and implementing changes to achieve better results
Continues improvement
Organizations collect and analyze data to make informed decision about quality. Metrics and key performance indicators ( KPIs) are often used to monitor and measure quality performance
Data- driven decision making
Effective relationship with suppliers are important for ensuring the quality of inputs and materials used in production. Collaboration with suppliers can lead to mutual benefits and improved quality
Supplier relationship
Identifying and mitigating risks that can impact product or service quality is a key aspect of quality management. This includes proactive measures to prevent defects and errors
Risk management
Quality management systems often rely on standards and documentation to ensure consistency and traceability of process and procedures
Standardization snd documentation
It is a widely recognized quality management standard
ISO 9001
Organizations must adhere to relevant laws, regulations and industry standards related to quality and safety. Compliance is a crucial aspect of quality management particularly in regulated industries
Regulatory compliance
Gathering feedback from customer is vital for understanding their satisfaction and making improvements accordingly. Customer complaints and suggestions should ve actively addressed
Customer feedback
